Top 7 Success manager Jobs in Portsmouth, Nh

Benefit Success Manager
ClaimLinx —New Hampshire
- $45,000 - $47,500 a year
- Full-time
- Background check
- Up to 50% travel
- Mid-level
- Health insurance
- Dental insurance
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Benefit Success Manager

ClaimLinx
New Hampshire

Quick Apply

Job Details

Full-time
$45,000 - $47,500 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Professional development assistance
Life insurance

Qualifications

Mid-level
3 years
Communication skills

Full Job Description

Job Title: Benefit Success Manager

Reports To: Client Services Manager

Work Location: Remote

Overview

As a Benefit Success Manager at ClaimLinx, you are the face of our service team and the primary advocate for our clients. In this highly collaborative role, you will partner closely with our Outside Benefit Consultants to implement new policies, educate clients, and ensure an exceptional customer experience.

You will work directly with business owners, C-suite executives, and HR administrators (for companies of 10–300 employees), acting as the central liaison between our clients and our internal Sales, Claims, and Administration teams. If you are a proactive problem-solver who thrives on building strong professional relationships and guiding clients toward success, we want you on our team.

What You Will Do

Client Engagement & Implementation:

Accompany Outside Benefit Consultants on client visits to gather policy requirements and facilitate smooth onboarding.
Educate client administrators and employees on the ClaimLinx process, including coordinating and leading renewal meetings.
Drive client retention through continued education, renewals, and benefit reviews.
Conduct independent calls to existing and prospective clients to maintain strong connections and assess ongoing needs.

Relationship Management:

Serve as the primary internal and external liaison to ensure swift, accurate responses to client inquiries and a seamless implementation process.
Develop and maintain strong working relationships with potential clients, existing clients, Outside Benefit Consultants, and internal ClaimLinx associates.
Identify opportunities to enhance the customer experience and optimize service delivery.

Account Administration & CRM Management:

Manage prospect and client data within the ClaimLinx CRM, ensuring all interactions and notes are accurately documented.
Process plan implementations, changes, and exceptions within internal systems.
Handle ongoing service processes, including generating client reports, member packets, refund notices, and managing Agent of Record updates.
Research and resolve prescription-related issues directly with pharmacy vendors.
Assist in creating client proposals and sales collateral.

What You Bring to the Team

Experience: A college degree or equivalent experience, plus at least 3 years of business development or account management experience. (Inside customer service, PBM and industry knowledge are highly preferred).
Licensing: Willingness to secure a valid insurance license in the states/territories where ClaimLinx operates.
Communication: Exceptional interpersonal skills with the ability to communicate confidently with company owners and executives, and conducting in-person meetings.
Technical Skills: Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) and experience with CRM platforms and basic data manipulation.
Work Style: Highly organized, detail-oriented, and able to multitask in a fast-paced environment without direct supervision.
Travel: Ability to travel up to 50% of the time (primarily local/regional travel for client visits).

Benefits

Health, Dental, and Vision insurance
Life insurance
401(k) with company matching
Paid time off
Professional development assistance

Pay: $45,000.00 - $47,500.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: Remote

Quick Apply

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Benefit Success Manager

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