A logical thinker skilled in troubleshooting, enthusiastic about working with complex technologies, and a professional, committed to customer satisfaction. Strong problem-solving skills and demonstrated ability to successfully interact with customers.
Koehler is seeking a self-motivated individual, located in the Texas/Louisiana area OR Long Island NY area, responsible for maintaining and servicing our customers mainly across the USA, but will be expected to travel internationally, if needed. Provide on-site service including preventive maintenance, calibration, installation, configures, repairs, maintenance, and training across all product lines. Provide training to customers on products. Build and maintain customer relationships. Occasionally assist in application troubleshooting.
Task/Duties:
- Performs installations, preventive maintenance, calibration and breakdown repairs on Koehler product lines of scientific instruments used in the Refining, Petrochemical, and pharmaceutical industries either in major refineries, terminals, pipelines or independent laboratories.
- Provides telephone/email support to Koehler distributors & customers as needed.
- Run calibration and check standards per prescribed ASTM and/or customized methods and to ensure instruments are meeting or exceeding product performance specification.
- Performs preventive and corrective maintenance of test apparatus and peripheral equipment in the field as well as Koehler's lab.
- Works with their sales counterpart to upsell/cross sell Koehler products & services and grow overall Koehler business.
- Provides technical support to customers to ensure the correct product is chosen and used for their applications.
- Assists with Koehler's strategic growth initiatives and understands Koehler/competitors installed base to provide superior service support to customers.
- Proactively learns and teaches Koehler's new products to provide service support on newly launched products.
- Notify quality of any pre-mature or recurring product/part failure using appropriate communication tools.
- Performs product training during service visits, if needed.
- Services, installs, and troubleshoots Koehler products & software.
- Performs pre-commissioning activities including system checkout, instrumentation calibration and communication testing.
- Install and operate test apparatus during test cycles to produce, regulate, and record effects of actual or simulated conditions such as lubricity testing, grease testing, flash point, distillation, cold flow properties, evaporative loss, viscosity, vibration as well as other Koehler testing instruments.
- Uses hand tools, computerized equipment, test equipment, and software to perform testing functions and repairs.
- Manages assigned inventory for repairs to ensure accuracy and proper documentation for transfer before and after assigned service call.
- Maintains knowledge of product specifications as assigned. Continues to expand product specification knowledge base.
- Provides recommendations concerning the development and introduction of new products and/or services based on first-hand knowledge of current product performance, applications, and customer needs.
- Provides mentoring to less experienced field service personnel and customers.
- Prepares administrative tasks (expenses, reports, etc.).
Additional Responsibilities:
- Follows all company safety policies and procedures, as well as customer safety policies and procedures when on-site.
- Assists with related special projects, as required.
- Responds to change productively and handles other duties as required.
Education & Experience:
- Associate degree in chemistry or electronic; or equivalent experience.
- Technical B.S. degree is a plus.
- Minimum five years' experience working with scientific equipment for the Petrochem industry; or equivalent experience and education.
- Knowledge of the petroleum/refining industry and ASTM methods associated with testing protocol as related to Koehler instruments a plus.
- Two years relevant field service experience preferred.
- Prefer experience with the following applications:
- Distillation
- Grease testing
- Tribology/Lubricity
- Flash Point
- Cold Flow
- Thermal Oxidation
Join our team of dedicated professionals, where your skills will be valued, and your contributions will make a difference. We offer a competitive salary, opportunities for growth, and a supportive work environment. If you are passionate about delivering top-notch service and have the required skills, we encourage you to apply for the Field Service Engineer position at Koehler Instrument Company, Inc.
[Note: Equal Opportunity Employer]
Job Type: Full-time
Pay: $75,000.00 - $95,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental Insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Programmable logic controllers: 1 year (Preferred)
- Mechanical knowledge: 1 year (Preferred)
Ability to Relocate:
- Texas/Louisiana OR Long Island NY
Travel:
- 25-65% (If applying for New York office)
- 65%+ (If applying to Texas/Louisiana area)
Work Location: Texas/Louisiana OR Long Island NY
Pay: $75,000.00 - $95,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: On the road
