Top 30 Bilingual customer service Jobs in Poughkeepsie, Ny

Customer Service Representative
Metro Roofing Supplies - Poughkeepsie —Poughkeepsie, NY
- $20.63 - $26.25 an hour
- Background check
- Spanish
- Clean driving record
- Travel reimbursement
- Wellness program
5d
Guest Service Agent
Your Employer —Poughkeepsie, NY
- $18 an hour
- Part-time
- Hotel
- Communication skills
- Entry level
- Free parking
- Paid holidays
4d
Customer Service Representative
Frank Daniberg- Farmers Insurance Agency —Hopewell Junction, NY
- $30,000 - $50,000 a year
- Full-time
- Hybrid work
- Word processing
- Computer literacy
- High school diploma or GED
- Disability insurance
- Paid time off
Quick Apply
Front Desk Agent | Inn at Bellefield
Hyde Park Residence Inn —Hyde Park, NY
- $18 an hour
- Weekends as needed
- Spanish
- English
- Hotel
- Paid holidays
- Health insurance
Quick Apply
Customer Service Specialist - Bilingual
Access: Supports for Living —Newburgh, NY
- $23 an hour
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
Quick Apply
5d
Guest Service Agent
Courtyard, Fishkill, NY —Fishkill, NY
- $17 - $18 an hour
- Weekends only
- Hotel
- Communication skills
- Entry level
- Free parking
- Paid holidays
14d
Customer Service Representative
Sila Services —Kingston, NY
- $17 - $24 an hour
- Full-time
- Spanish
- Computer literacy
- English
- Paid holidays
- Health insurance
Quick Apply
Customer Service Representative
SBM Management Services, LP —Poughkeepsie, NY
- $17.50 an hour
- Full-time
- Bilingual
- Sanitation
- Driver's License
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Alex Sette - State Farm Agent —Kingston, NY
- $40,000 - $60,000 a year
- Full-time
- Spanish
- Office
- Organizational skills
- Paid time off
- Opportunities for advancement
Quick Apply
DISPATCHER AND USEDED/NEW CAR ADVISOR
Hudson Valley Chrysler Dodge Jeep Ram —Poughkeepsie, NY
- $45,000 - $85,000 a year
- Full-time
- Dealership
- Public speaking
- Mid-level
- Paid training
- Health insurance
Quick Apply
Bilingual Front Desk Receptionist (Spanish/English)
Advanced Dental —New Windsor, NY
- $18 - $25 an hour
- Weekends as needed
- Spanish
- Dental office
- Surgery
- Paid training
- Health insurance
Quick Apply
12h
Guest Service Agent
Kingston Holiday Inn Express —Lake Katrine, NY
- $16.50 - $20.50 an hour
- Part-time
- Hotel
- Accounting
- In-person
- Free parking
- Health insurance
Quick Apply
Customer Care Representative / Dispatcher
Next Level Design and Construction —Lake Katrine, NY
- $18 - $22 an hour
- Full-time
- Spanish
- Computer literacy
- English
Quick Apply
14h
Pro Customer Service/Sales
Home Depot —Poughkeepsie, NY
- $17 - $19 an hour
- Entry level
- Commercial
CSR & Order Processor
Markertek, a div of Tower Products Incorporated —Saugerties, NY
- $20 - $26 an hour
- Full-time
- Bilingual
- Office
- Organizational skills
- Profit sharing
- Health insurance
Quick Apply
Part-Time / Full-Time : Medical Receptionist / Front Desk (one year medical background required)
FirstCare Medical Center —Highland, NY
- $18 - $20 an hour
- Part-time
- Medical office experience
- Urgent Care
- Data entry
Quick Apply
5d
Retail Service Specialist
O'Reilly Automotive Stores —Poughkeepsie, NY
- $15.50 - $21.50 an hour
- Full-time
- ASE Certification
- Merchandising
- Communication skills
- Employee stock purchase plan
- Health insurance
Quick Apply

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Customer Service Representative

Metro Roofing Supplies - Poughkeepsie -
Poughkeepsie, NY

Apply Now

Job Details

$20.63 - $26.25 an hour
5 days ago

Benefits

Travel reimbursement
Wellness program
Paid parental leave
Employee stock purchase plan
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Adoption assistance
Parental leave
Vision insurance
401(k) matching
Life insurance
Referral program

Qualifications

Customer relationship building
Sales transaction processing
Phone communication
Identifying new business opportunities
Customer order taking
ERP systems
Accurate transaction records management
High school diploma or GED
Managing clients in a customer support role
Driver's License
B2B business model
Increasing sales revenue
Sales management systems proficiency
B2B
Customer support
CRM system proficiency
Office phone management
Customer data entry

Full Job Description

Position Purpose:

The Customer Service Representative ensures customer satisfaction through effective service, strong relationship-building, and sales support. This role engages directly with walk-in customers, coordinates with sales, drivers, and warehouse teams, and delivers exceptional counter and phone service. Ideal candidates are proactive, customer-focused, tech-savvy, and aligned with our “Make Money and Have Fun!” culture, with opportunities for growth in sales or management.

Key Responsibilities:

Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person.
Provides product information, resolves issues efficiently, and maintains accurate customer records.
Engages walk-in customers with exceptional counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment.
Manages phone inquiries professionally, processes transactions in the ERP system, and contributes to sales growth by identifying new opportunities.
Upholds company values, ensures compliance, and uses bilingual (English/Spanish) skills to enhance customer experience and expand reach.

Direct Manager Direct Reports:

The Customer Service Representative reports to the Branch Manager and has no direct reports. This role coordinates with internal teams—sales, drivers, and warehouse—to deliver excellent customer service, supporting business growth and operational efficiency.

Travel Requirements:

This role has no travel requirements.

Physical Requirements:

This is primarily a sedentary role involving extended periods of sitting or standing, with routine computer and phone use. Occasional movement around the office is required to assist walk-in customers or access equipment. Clear verbal and written communication is essential. The role may occasionally involve lifting up to 20 pounds. Reasonable accommodations are available in accordance with ADA standards to support all employees.

Working Conditions:

This on-site role is based in a fast-paced office setting, involving extended periods at a computer. It requires frequent collaboration with team members and direct interaction with walk-in customers. Success in this position depends on strong communication, quick problem-solving, and the ability to thrive in a dynamic, deadline-driven environment.

Minimum Qualifications:

Proven customer service and phone handling experience with active listening skills.
Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
Strong interpersonal skills with a team-oriented, safety-conscious mindset.
Demonstrated ability to support sales and identify new opportunities.
Positive, motivated attitude aligned with the “Make Money and Have Fun” culture.
Valid driver’s license, clean driving record, and reliable transportation.
Authorized to work in the U.S. without sponsorship.
Able to pass background checks and drug screening,
Bilingual (English/Spanish) preferred
Intermediate ERP system skills for transaction management
Experience in B2B relationship management within building materials distribution

Preferred Qualifications:

Proven sales and customer support experience.
Strong communication, presentation, and active listening skills.
Skilled in multitasking, prioritization, and time management.
Proficient in CRM and ERP systems for tracking and transactions.
Effective problem-solving and collaboration across departments.
Strong product knowledge and interest in building materials.
Bilingual (English/Spanish) preferred, other languages a plus.
Analytical mindset with ability to interpret sales data.
Committed to continuous learning and professional growth.
Valid driver’s license, clean record, and reliable transportation.
Authorized to work in the U.S. without sponsorship.
Able to pass background checks and drug screening.

Minimum Education:

A high school diploma or equivalent is required.

Preferred Education:

Associate's or bachelor's degree in communications or business management.

Minimum Years Of Work Experience:

1-2 years of customer service experience.

Certifications:

No certifications are required.

Competencies:

Customer Focus: Builds strong relationships and delivers personalized service.
Effective Communication: Clear, professional verbal and written interactions.
Sales Acumen: Identifies opportunities and drives business growth.
CRM & ERP Proficiency: Manages customer data and transactions efficiently.
Team Collaboration: Works cross-functionally with sales, logistics, and warehouse teams.
Problem Solving: Resolves issues with strategic thinking and empathy.
Time Management: Prioritizes tasks in a fast-paced, deadline-driven environment.
Innovation & Learning: Adapts quickly and embraces continuous development.
Trust & Integrity: Demonstrates reliability and alignment with company values.
Cultural Fit: Embodies the “Make Money and Have Fun!” mindset.

The base salary for this position typically falls within the range of $20.63 to $26.25 per hour. Starting wage may vary based on a number of factors including, but not limited to, the position being offered, location, education, training, and/or experience. SRS Distribution offers additional competitive and non-financial benefits. Hourly associates may be eligible for overtime based on business needs. Depending on the role, associates may also be eligible for performance-based bonus programs, commissions, car allowance or automobile and fuel program, and reimbursement for travel expenses in accordance with company travel policy.

Job Location:

Metro Roofing Supplies - Poughkeepsie

100 Salt Point Tpke Poughkeepsie, NY 12603

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: [email protected] with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.

Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance. All benefits subject to eligibility.

‎

Should a Candidate be submitted to fill a position by a recruiting or staffing services agency (“Agency”), the Company has no obligation to pay the Agency any fee for submission, offer, placement or any service without a fully executed contract of service covering the engagement.

Benefits

Competitive salaries for all team members paid weekly
401(k) Retirement Plan with company matching
Employee Stock Purchase Program
Paid Vacation, Sick Time, Volunteer Day, Holidays, Birthday, and Floating Holidays
Paid Parental Leave, Adoption Assistance Program
Medical, Dental and Vision Benefits
Flexible and Dependent Care Spending Accounts
Company paid Life insurance and Short-Term Disability
Additional Life Insurance and Long-Term Disability also offered
Mental, Physical and Emotional Well-Being Programs for Employees and Families
Wellness Program and Safety Program with Bonuses for our Drivers
Employee Referral Bonus Program

Apply Now

Refine Your Search

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