Salary Range : 20 - 49 USD / hour
Salary Description :
Welcome to John S. Parker, where passion meets purpose, and every day is an opportunity to make a difference. From the moment you step into our world, you'll feel the warmth of our family-like atmosphere and the pride that comes with being part of something truly special. For decades, we've been at the forefront of delivering exceptional service and exceeding customer expectations, with our unwavering commitment to 100% customer satisfaction driving everything we do. Our legacy of excellence is not just a badge of honor – it's a promise we make to each other and to our customers.
We're currently seeking skilled Plumbers to join our tight-knit family. As a Plumber on our team, you'll have the opportunity to showcase your expertise, tackle exciting projects, and make a real difference in the lives of our customers. From installing new plumbing systems to diagnosing and fixing issues and everything in between, you'll be at the forefront of delivering top-notch plumbing services that our customers can rely on.
As a Service Plumber at JSP, you will play a pivotal role in our mission to provide unparalleled plumbing solutions that prioritize the well-being and satisfaction of our customers. Your technical expertise, dedication to excellence, and customer-centric approach will contribute to our commitment to delivering exceptional residential plumbing services.
As a JSP Plumber your responsibilities will include:
Diagnose common and diverse plumbing emergencies efficiently and accurately and perform plumbing services
Water Heater replacement and repair
Fixture Replacement (Faucets, Tubs, and Toilet)
Represent JSP in a professional manner with customers, vendors, staff, and the general public
Regularly communicate with Plumbing Coordinator
Properly select invoice tasks, complete all necessary forms, complete invoice summary, and debrief call with Plumbing Coordinator
Recommend memberships, repairs, upgrades, and replacements when it is in the best interest of the customer
Collect payment for services rendered at time of service
Input or updating all customer equipment data into CRM
Utilize all pertinent marketing materials (stickers, tags, handouts, forms, etc.)
Ensure your truck stock is replenished and your truck bin is empty
Confirm time sheets on tablet
Clean vehicle (inside and out)Attend Team meetings
Attend company provided training classes
Stay up to date on all company sales promotions
Conduct a vehicle inspection
Inventory truck stock
Plumber Success Metrics:
Customer Satisfaction (this always comes first!): Provide clear explanations and educate customers about their plumbing systems, offering preventive maintenance tips and energy-saving recommendations. Maintain customer satisfaction rate through post-service surveys and feedback. Strive to exceed customer expectations and resolve any concerns promptly.
Continual Improvement: Actively participate in performance reviews, self-assessments and trainings. Identify areas for personal improvement and set development goals to enhance overall job performance.
First-Time Fix Rate: Achieve a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call.
Response Time: Respond to service requests within JSP's defined time frame. Timely response ensures customer comfort and builds trust.
Service Revenue Generation: Diagnose and troubleshoot plumbing issues, recommending appropriate solutions and discussing options with customers. Consistently meet or exceed monthly service revenue targets, contributing to the company's financial growth and success. Identify opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers during service visits.
Service Agreement Enrollment: Successfully enroll customers in JSP's service agreements, promoting long-term customer relationships and recurring revenue.
Productivity and Utilization: Maintain a high level of productivity by efficiently managing work orders, minimizing downtime, and maximizing billable hours.
Technical Excellence: Diagnose common and diverse plumbing emergencies efficiently and accurately and perform plumbing services. Demonstrate continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices.
Inventory Management: Keep track of service vehicle inventory and parts stock, ensuring accuracy and minimizing unnecessary expenses due to missing or overstocked items.
Safety Adherence: Maintain a perfect safety record by following all safety protocols and guidelines. Ensure zero safety incidents or accidents within the performance period.
Documentation Accuracy: Maintain accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform.
Team Collaboration: Collaborate effectively with team members, sharing knowledge and assisting colleagues as needed. Strive to maintain a positive team dynamic and contribute to a supportive work environment.
Professionalism and Communication: Uphold professional communication and appearance at all times when interacting with customers to ensure a five-star customer service experience.
Attendance and Punctuality: Maintain a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule.
Additional duties as assigned
If you're ready to take the next step in your career and become part of a team that values excellence, integrity, and camaraderie, then John S. Parker is the place for you. Apply today!
Job Type: Full-time
Pay: $20.00 - $40.00 per hour
Expected hours: No less than 40 per week
Benefits:
401(k)401(k) matchingCompany truckDental insuranceEmployee assistance programFuel cardHealth insuranceLife insurancePaid time offParental leaveTools providedVision insurance
Schedule:
8 hour shiftMonday to FridayOn callOvertimeWeekends as needed
Supplemental Pay:
Bonus opportunitiesPerformance bonus
Experience:
residential service plumbing: 4 years (Required)
License/Certification:
Journeyman Plumbers license (Preferred)
Ability to Relocate:
Kingston, NY: Relocate before starting work (Required)
Work Location: On the road
