Top 2 End user support Jobs in Poughkeepsie Ny

End User Support Specialist
LaBella Associates —Poughkeepsie, NY
- $65,000 - $75,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Profit sharing
- Wellness program
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14d

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End User Support Specialist

LaBella Associates -
Poughkeepsie, NY

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Job Details

Full-time
$65,000 - $75,000 a year
14 days ago

Benefits

Profit sharing
Wellness program
Paid parental leave
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
401(k) matching
Gym membership
Flexible schedule
Referral program

Qualifications

Desktop computer repair
Zoom
Windows
Microsoft Office
Video conferencing software
Desktop (troubleshooting support)
Collaborative technology platforms
Microsoft Teams
SharePoint
Video conferences (communication methods)
Desktop administration
Video conferencing systems operation
Active Directory management

Full Job Description

We are currently hiring an End User Support Specialist to expand our IT Department End User Support team. This position will be a part of our End User Support Helpdesk team and will assist employees with personal computer, software, and other issues for our 30+ office locations throughout the USA and Europe.

The IT Department at LaBella provides network, hardware, software, and overall IT and Design Tech services to the entire LaBella organization, including all LaBella companies. Successful candidates shall be trustworthy, have positive attitude, and be self-motivated with the willingness to learn and continue building their knowledge.

Responsibilities

Troubleshoot and document issues using the Helpdesk ticketing system to help users resolve computer and software issues.
Build and configure workstations as needed
Support all offices, some travel between offices will be required
On-call hours may be required
Perform other IT tasks as designated

Requirements

3-5 years’ experience with desktop/end-user support
IT certifications desirable
Proficient in Windows OS, MS Office 365, Active Directory, MS NTFS
Familiar with MS Teams, Zoom, WebEx, SharePoint and other video conferencing and file sharing apps
Autodesk and Deltek experience desirable
Experience with Manage Engine suite of products desirable
Experience imaging machines prior to deployment, re-imaging upon equipment return
Strong communication skills, attention to detail, and the ability to troubleshoot with IT challenged users
Strong organizational skills

Salary Range: $65,000 to $75,000
The specific salary offered may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location.

Benefits

Body, mind, and wallet—LaBella’s benefits support a holistic approach to your health and wellness, creating the foundation for physical, mental, and financial well-being. Our benefit offerings cover the must-haves (healthcare and retirement), the just-in-cases (insurances and employee assistance programs), and the cherry-on-tops (fitness reimbursements, year-end incentive pay, and tuition assistance). Visit our website for more details on benefits listed below.

Flexible Work Schedule
Health/Dental Insurance
401k Plan with Employer Match
Paid Parental Leave
Short & Long Term Disability
Profit Sharing
Paid Time Off
Leadership Development Program
Fitness Reimbursement
Tuition Reimbursement
Referral Bonus Program
Wellness Program
Team Building Events
Community Service Events

LaBella is committed to facilitating a culture where diversity, equity, and inclusion are respected, valued, and celebrated by implementing thoughtful, practical, and innovative strategies that support our employees and serve the communities in which we reside. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws.

LaBella Associates does not accept unsolicited resumes from recruiting professionals or agencies, nor do we accept resumes from any source that does not reference a specific, open position. LaBella Associates will not be responsible for any fees arising from the use of resume submitted by recruiting professionals or agencies that do not have a current placement fee agreement with LaBella Associates. All initial communication with recruiting professionals or agencies must go through human resources.

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End User Support Specialist

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