Top 157 Desktop support Jobs in Poway, Ca

Technical Support Specialist - Education Technology
Pathway Innovations Inc —San Diego, CA
- $24 - $27 an hour
- Full-time
- Spanish
- Computer science
- Computer Science
- Paid holidays
- Health insurance
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3d
IT Support Technician (2 years experience)
Selman Leichenger Edson Hsu Newman & Moore LLP —San Diego, CA
- $22.50 - $25.00 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
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IT Technician
Cyfer Tech —Oceanside, CA
- $30.00 - $37.50 an hour
- 8 hour shift
- Background check
- Google Workspace
- Software troubleshooting
- Paid training
- Health insurance
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Level 2 MSP Technician
AUTOMATES —National City, CA
- $60,000 - $70,000 a year
- Full-time
- Mid-level
- Office
- Travel
- Health insurance
- Tuition reimbursement
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Basic Tech Support
Doctor Multimedia —San Diego, CA
- Full-time
- Microsoft Outlook
- Computer literacy
- Office
IT Systems Administrator
Eagle Paving —Poway, CA
- $31.25 - $40.85 an hour
- Full-time
- 5 years
- Office
- Windows
- Travel reimbursement
- Mileage reimbursement
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5d
IT Technician (Field)
Cal Tech Services Inc —San Diego, CA
- $25 - $30 an hour
- Part-time
- Computer science
- Computer Science
- Analysis skills
- Opportunities for advancement
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IT Support Specialist
Soapy Joes Group Inc —Santee, CA
- $21 - $27 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
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2d
IT Specialist
A.O. Reed & Co. —San Diego, CA
- $85,000 - $95,000 a year
- Full-time
- Mid-level
- Driving
- US work authorization
- AD&D insurance
- Disability insurance
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Help Desk Technical Support Specialist - East Coast Hours (5am to 2pm Pacific)
myCRE, Inc —San Diego, CA
- $50,000 - $70,000 a year
- Weekends as needed
- Remote
- Mid-level
- Windows
- High school diploma or GED
- Mileage reimbursement
- Health insurance
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Technology Support Specialist
Francis Parker School —San Diego, CA
- $32 - $36 an hour
- Online Application
- School experience
- Google Workspace
- Computer Science
- Health insurance
- Dental insurance
HELP DESK SUPPORT I
Anchor General Insurance Group —San Diego, CA
- $20 - $22 an hour
- Full-time
- Computer Science
- English
- Office
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Tier-1 Support Technician
ScaleMatrix Holdings, Inc. —San Diego, CA
- $17 an hour
- Full-time
- Windows
- High school diploma or GED
- Ability to lift 50 pounds
- On-the-job training
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IT Analyst - Corporate
Front Row Group —San Diego, CA
- $85,000 - $105,000 a year
- Hybrid work
- Google Workspace
- Mid-level
- Office
- Commuter assistance
- Health insurance
Quick Apply
IT Service Desk Analyst
Realty Income Corporation —San Diego, CA
- $27.65 - $42.76 an hour
- Full-time
- Computer Science
- Mid-level
- Office
- Paid holidays
- Health insurance
Help Desk Technician (Tier 1)
Networkz IT, LLC —San Diego, CA
- $25 - $32 an hour
- Weekends as needed
- Hybrid work
- Background check
- Microsoft Outlook
- Mid-level
- Travel reimbursement
- Paid holidays
Quick Apply
12d
Help Desk Technical Support Specialist - In Office San Diego
myCRE, Inc —San Diego, CA
- $27 - $33 an hour
- Full-time
- Mid-level
- Office
- Windows
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Regional IT Support Specialist
Norm Reeves, Toyota San Diego —San Diego, CA
- $28 an hour
- Full-time
- Dealership
- Mid-level
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
Desktop Support Technician
Kros-Wise —San Diego, CA
- $70,000 - $85,000 a year
- Full-time
- Computer Science
- Mid-level
- 3 years
Quick Apply
Help Desk Technician
RCI —San Diego, CA
- $50,000 - $70,000 a year
- Full-time
- Background check
- No experience needed
- Mid-level
- Health insurance
- Dental insurance
Quick Apply

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desktop support jobs near poway, ca

Technical Support Specialist - Education Technology

Pathway Innovations Inc -
San Diego, CA

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Job Details

Permanent | Full-time
$24 - $27 an hour
3 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Retirement plan

Qualifications

iOS support
Bug Tracking (Quality assurance practices)
iOS
Android support
Windows
Android
Wi-Fi protocol
Ethernet
macOS
Defect tracking tools
Technical Proficiency
Ticketing system technical support

Full Job Description

About HoverCam

HoverCam (Pathway Innovations & Tech Inc.) is an industry leader in educational technology and hardware innovation. For over a decade, we have developed advanced document cameras, interactive flat panels, and cutting-edge software solutions utilized in classrooms and corporate boardrooms worldwide. We pride ourselves on pushing the boundaries of edtech hardware, software integration, and edge AI technologies to empower educators and learners.

Position Overview

We are seeking a dedicated, tech-savvy Technical Support Specialist to join our team. In this role, you will serve as the frontline and tier-2 technical escalation point for our customers, school districts, enterprise clients, and reseller networks. You will diagnose and resolve hardware, firmware, and software integration issues across our ecosystem of document cameras, touch displays, and companion applications (such as Flex11 and our latest FlexAI platform).

The ideal candidate possesses a strong foundation in hardware troubleshooting, AV equipment, and Windows/Android OS environments, coupled with a passion for delivering exceptional customer experiences in the education and tech sectors.

Key Responsibilities

· Customer Technical Support: Diagnose and resolve complex Tier-1 and Tier-2 technical issues related to HoverCam hardware, document cameras, wireless casting products, interactive displays, and proprietary software applications via ticketing systems, email, phone, and remote sessions.

· Cross-Functional Collaboration: Collaborate closely with QA, product management, and engineering teams to escalate, document, and track firmware/software bugs, feature requests, and hardware anomalies.

· Documentation & Knowledge Base: Create, update, and maintain comprehensive internal knowledge base articles, troubleshooting guides, video walkthroughs, and FAQs for both end-users and reseller support teams.

· Deployment & Configuration Assistance: Guide educators, IT administrators, and enterprise users through initial device setup, USB/HDMI configurations, network integrations, and software driver installations.

· Hardware/Software QA Support: Partner with our quality assurance and engineering labs to replicate customer issues, test firmware patches, and validate hardware fixes before general release.

Qualifications & Requirements

· Experience: 2+ years of experience in technical support, IT helpdesk, or customer success, preferably within consumer electronics, AV integration, or the EdTech industry.

· Technical Proficiency: Strong working knowledge of Windows, macOS, Android, and iOS operating systems, alongside standard classroom/office connectivity protocols (USB 3.0, HDMI, Wi-Fi, Ethernet).

· Ticketing & Tools: Familiarity with helpdesk ticketing platforms (e.g., HubSpot, Zendesk, Jira Service Management) and remote diagnostic tools.

· Communication: Exceptional written and verbal communication skills with a proven ability to explain complex technical concepts clearly to non-technical educators and IT staff.

· Education: Associate's or Bachelor’s degree in Information Technology, Computer Science, or equivalent practical experience.

Preferred Skills (Bonus Points)

· AV & EdTech Background: Hands-on experience troubleshooting classroom AV hardware, interactive whiteboards, or document cameras.

· Software & AI Tools: Experience supporting AI-driven software, classroom management suites, or video recording/streaming tools.

· Languages: Bilingual or multilingual capabilities (Spanish or Mandarin Chinese is a strong plus).

What We Offer

· Compensation: Competitive salary and performance-based incentives.

· Benefits: Comprehensive health, dental, and vision insurance packages.

· Time Off: Paid time off (PTO) and paid holidays.

· Career Growth: Opportunities for professional growth within a fast-paced, pioneering edtech and hardware environment.

Pay: $24.00 - $27.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

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desktop support jobs in poway, ca

Technical Support Specialist - Education Technology

IT Support Technician (2 years experience)

IT Technician

Level 2 MSP Technician

Basic Tech Support

IT Systems Administrator

IT Technician (Field)

IT Support Specialist

IT Specialist

Help Desk Technical Support Specialist - East Coast Hours (5am to 2pm Pacific)

Technology Support Specialist

HELP DESK SUPPORT I

Tier-1 Support Technician

IT Analyst - Corporate

IT Service Desk Analyst

Help Desk Technician (Tier 1)

Help Desk Technical Support Specialist - In Office San Diego

Regional IT Support Specialist

Desktop Support Technician

Help Desk Technician

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