Top 14 Ii day shift Jobs in Princeton Tx

Service Desk Analyst II (Weekends)
Netrio —McKinney, TX
- $55,000 - $65,000 a year
- Weekends as needed
- Azure
- Mid-level
- Office
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Inspector II - Day Shift
GXO Logistics —McKinney, TX
- Day shift
- Pass drug screening
- Mid-level
- 1 year
- Disability insurance
- Health insurance
Mental Health Tech FT (Every Other Sat & Sun 7P-7A + Two Weekdays 11P-7A)
Pillar Clinical Research, LLC —Richardson, TX
- From $18 an hour
- Part-time
- Psychiatry
- Adults
- US work authorization
Quick Apply
4d
Echo Tech II
Medical City Heart & Spine Hospitals —Dallas, TX
- Full-time
- Surgery
- Mid-level
- Radiology
- Employee stock purchase plan
- Disability insurance
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Cardiac Sonographer 2 PT Days
Baylor Scott & White Health —Plano, TX
- 8 hour shift
- Anatomy knowledge
- Hospital
- Inpatient
- Health insurance
- Tuition reimbursement
11h
DIETARY AIDE 2 MORNINGS, 2 EVENINGS
PMG OPCO-ROYSE CITY LLC —Royse City, TX
- Evening shift
- High school diploma or GED
- Children
- Entry level
- Disability insurance
- Health insurance
Product Specialist II - Credit
Bank of America —Plano, TX
- $71,000 - $137,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Office
Capacity Coordinator II
J.B. Hunt —Frisco, TX
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Military
- Paid parental leave
- Paid holidays
Software Engineer II - Java/J2EE
Bank of America —Plano, TX
- Full-time
- Computer Science
- 5 years
- Engineering
Full Time CNA - 6 to 2 PM
Pleasant Valley Healthcare and Rehabilitation Center —Garland, TX
- $14 - $16 an hour
- Full-time
- CPR Certification
- Skilled nursing facility
- Vital signs
- Health savings account
- Disability insurance
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Hospitals, Higher Education & Government Banker II
Truist Bank —Dallas, TX
- Full-time
- English
- Office
- Bachelor's degree
- AD&D insurance
- Paid holidays
04 - Process & Maintenance Technician 2
Celestica —Richardson, TX
- Mid-level
- High school diploma or GED
- Computer skills
Residential Structural Designer 2
ARCXIS —Richardson, TX
- Weekends as needed
- Writing skills
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply

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ii day shift jobs near princeton tx

Service Desk Analyst II (Weekends)

Netrio -
McKinney, TX

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Job Details

$55,000 - $65,000 a year

Qualifications

Equipment troubleshooting
Windows
Microsoft Office
Network infrastructure management
Ticketing system technical support

Full Job Description

JOB SUMMARY

The Service Desk Analyst 2 (weekend/day shift) will provide intermediate technical support to resolve advanced technical issues related to hardware, software, and networking.

The Service Desk Analyst 2 will model the Netrio mission, vision, and values each day, functioning as a guide for daily accountabilities and responsibilities. This role is accountable for creating, updating and resolving technical service requests from customers and with speed and precision. This role is on the front line for reactive client requests, handling with a high level of accuracy and customer satisfaction.

This role involves providing both remote and on-site support while collaborating with Tier 2 and 3 engineers to address complex issues. Additionally, the technician will assist with IT projects and system updates. This position is ideal for someone with strong IT support experience, troubleshooting skills, and an interest in taking on more responsibility.

The hours of the position will be 7 a.m. - 6 p.m., 4 days a week. Thursday thru Sunday are dates needed for this shift. It will also require someone to report to the office in McKinney, Texas at least 2 days during the week.

KEY RESPONSIBILITIES

Answer calls and tickets submitted from clients through our various communication channels, including via phone, and email.
Provide initial support for all calls and tickets received. If the issue requires additional support the Service Desk is unable to provide, it is their duty to escalate the problem accordingly.
Collaborate with team members and escalate issues appropriately.
Update/create tickets detailing any troubleshooting steps you took to ensure the problem can be picked up and put down by the other team members if necessary.
Follow up on older tickets to ensure problems are fully resolved and that the customer is satisfied with the outcome.
Document client specific information as needed to enable secured but easy access for future, related issues.
Intake of packages and deliveries received to the office. Enter the information for each delivery into Zoho under the relevant client and mark that package for pickup by the engineer.
May also be used to support the Project Team or Network Engineers in the initial preparation of the new client equipment, especially new workstations, when needed.
Provide in-depth support for escalated issues with desktops, laptops, servers, and network devices. Troubleshoot hardware, software, and network problems, including firewalls, switches, and access points.
Windows Server & Active Directory Management
Troubleshoot and manage issues related to Windows Server, Active Directory, and Group Policy. Ensure systems are functioning optimally and securely.

Network Support

Assist with setup, configuration, and troubleshooting of network components, including VPNs, routers, switches, and firewalls.

Office 365 and Exchange Management (Online and On-Prem)

Provide support for Office 365, including user management, license assignments, troubleshooting, and email-related issues. Assist with Exchange Online and on-premises troubleshooting, focusing on mailbox management, email flow, and user access issues. Ensure proper integration between cloud and on-prem environments and resolve any service disruptions.

Cloud Services Management (AWS, GCP, Azure)

Support cloud environments like AWS, GCP, and Azure. Assist with cloud resources, routine maintenance, and troubleshooting related to cloud infrastructure. Collaborate with senior team members on cloud migrations and configurations.

Collaboration with Support Teams

Work alongside Tier 1 and Tier 3 support teams to resolve complex technical issues and ensure smooth escalation processes.

System Updates & Maintenance

Perform regular updates, upgrades, and maintenance tasks to keep client systems secure and up to date.

3rd Party Vendor Management

Coordinate with third-party vendors for support and service-related issues. Manage and escalate tickets to vendors as needed, ensuring timely resolution and keeping clients informed of progress. Act as a liaison between the client and vendor for smooth communication and effective issue resolution.

Client Support & Training

Provide remote support to end-users, assisting with software installations, troubleshooting, and educating users on best practices.

Project Support

Contribute to client onboarding and IT infrastructure projects as needed. Assist with deployment and configuration of new systems or services.

Ticketing & Documentation

Use ticketing systems such as Remedy, Jira, or ServiceNow to track and document all support requests, ensuring detailed and accurate records of troubleshooting and resolutions.

KEY COMPETENCIES

Customer Focus

Provide clear communication and resolution regarding service requests to ensure customer satisfaction.

Collaboration

Work effectively with peers and technical teams to ensure smooth workflow and issue resolution.

Continuous Improvement

Identify gaps in documentation and processes to enhance efficiency and service delivery.

Attention to Detail

Accurately manage and document service requests, ensuring proper tracking and resolution.

Time Management

Efficiently manage multiple service requests while ensuring timely resolutions and meeting performance metrics.

QUALIFICATIONS
Required:

3+ years of experience in IT support, particularly in troubleshooting and resolving complex technical issues.
Strong knowledge of Windows operating systems, Active Directory, Windows Server, and network infrastructure.
Experience with ticketing systems (e.g., Zoho, Connectwise, or ServiceNow).
Proven ability to diagnose and resolve technical issues independently.
Strong written and verbal communication skills.
Time management skills, and the ability to prioritize multiple concurrent issues.
The ability to work independently but also be a team player.
Thriving in a fast-paced environment. Performing well under pressure.

Preferred:

Experience with cloud-based services like Office 365, AWS, GCP, or Azure.
Relevant certifications, such as CCNA, CompTIA Network+, CompTIA A+, or MCSA.
Experience in network management, cloud environments, or virtualization.

WORK ENVIRONMENT + BENEFITS
Netrio offers a hybrid work environment, prioritizing work-life balance, continuous learning, and a supportive team culture. We invest in our people by providing comprehensive benefits, including:

Competitive salary and bonus structure.
Comprehensive benefits package.
Wellness programs and professional development opportunities.

The above statements reflect the general details necessary to describe the principal functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.

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Refine Your Search

ii day shift jobs in princeton tx

Service Desk Analyst II (Weekends)

Inspector II - Day Shift

Mental Health Tech FT (Every Other Sat & Sun 7P-7A + Two Weekdays 11P-7A)

Echo Tech II

Cardiac Sonographer 2 PT Days

DIETARY AIDE 2 MORNINGS, 2 EVENINGS

Product Specialist II - Credit

Capacity Coordinator II

Software Engineer II - Java/J2EE

Full Time CNA - 6 to 2 PM

Hospitals, Higher Education & Government Banker II

04 - Process & Maintenance Technician 2

Residential Structural Designer 2

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