Top 152 Inbound calls Jobs in Providence, Ri

Customer Care Specialist
New England Ice Cream Corporation —Norton, MA
- $20 - $25 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Travel Sales Agent
World Travel Holdings —Rhode Island
- $15 an hour
- Weekends as needed
- Remote
- Communication skills
- Entry level
- Paid training
- Paid holidays
Call Center Contact Associate
Brown University Health —Providence, RI
- $18.00 - $25.82 an hour
- 8 hour shift
- High school diploma or GED
- Organizational skills
- Typing
Enrollment Specialist
Daymark Health —Providence, RI
- $60,000 - $70,000 a year
- Monday to Friday
- Remote
- Mid-level
- 3 years
- Communication skills
- Health insurance
Quick Apply
DI Secretary PD
Care New England Health System —Providence, RI
- $28.52 an hour
- Per diem
- Hospital
- Mid-level
- High school diploma or GED
Telephone Banker - Inbound Call Center - East Providence - 1st & 2nd Shift
Bank of America —Riverside, RI
- $25.00 - $31.01 an hour
- 12 hour shift
- Computer literacy
- Research
- High school diploma or GED
10d
Customer Service Representative
Rac Distributors Inc —Providence, RI
- $50,000 - $100,000 a year
- Full-time
- High school diploma or GED
- Computer skills
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Patient Care Coordinator
Academy Sports Physical Therapy & Performance —Providence, RI
- $21 - $26 an hour
- Full-time
- Administrative experience
- Clinic
- Organizational skills
- Health insurance
Quick Apply
8d
Representative II- Medicare
NTT DATA —Woonsocket, RI
- $20.25 an hour
- Extended hours
- Remote
- Mid-level
- Ability to sit for extended periods
- Typing
- Health savings account
- AD&D insurance
Quick Apply
11d
Patient Services Representative - OB/GYN- Per Diem
Sturdy Health —Attleboro, MA
- $19.85 - $30.05 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Medical office experience
- Health insurance
- Dental insurance
Administrative Assistant
Housing Opportunities Corporation —Providence, RI
- $18.35 - $22.38 an hour
- Full-time
- Spanish
- Inventory management
- English
Inside Sales Insurance Specialist
AMBA —Providence, RI
- $50,000 - $100,000 a year
- Full-time
- Communication skills
- Entry level
- Paid holidays
- Disability insurance
MR/CT Coordinator
Rhode Island Medical Imaging —Warwick, RI
- Call employer
- Hybrid work
- Computer literacy
- High school diploma or GED
- Analysis skills
- Profit sharing
- Loan repayment program
Quick Apply
5d
Customer Service Representative
Medicare Joe, LLC —Lincoln, RI
- $21 - $23 an hour
- Full-time
- Google Workspace
- Microsoft Outlook
- Customer service
- Paid training
- Paid holidays
Quick Apply
Administrative Assistant
Medicare Joe, LLC —Lincoln, RI
- $21 - $23 an hour
- Full-time
- Google Workspace
- Microsoft Outlook
- Customer service
- Paid time off
- 401(k) matching
Quick Apply
Planning and Advice Associate - Smithfield, RI
Fidelity Investments —Smithfield, RI
- Full-time
- Mid-level
- Office
- Communication skills
- Disability insurance
- Health insurance
Customer Relationship Advocate Career Development Experience- Smithfield, RI
Fidelity Investments —Smithfield, RI
- Full-time
- Analysis skills
- Entry level
- Wellness program
- Disability insurance
Towing Dispatcher
GRASSOS SERVICE CENTER INC TOWING —Providence, RI
- $18 - $22 an hour
- Part-time
- Spanish
- High school diploma or GED
- Typing
- Health insurance
Quick Apply
Servicing Ops Specialist- Estate Servicing
Citizens Financial Group —Johnston, RI
- Overtime
- Hybrid work
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
5d
Client Care Agent
COLLETTE TRAVEL SERVICE INC —Pawtucket, RI
- $17.50 - $20.00 an hour
- Weekends as needed
- Microsoft Outlook
- Organizational skills
- Entry level
- Paid parental leave
- Paid holidays
Quick Apply
1d

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Customer Care Specialist

New England Ice Cream Corporation -
Norton, MA

Quick Apply

Job Details

Full-time
$20 - $25 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
On-the-job training
Parental leave
Vision insurance

Qualifications

Computer operation
Microsoft Excel
Microsoft Outlook
Phone communication
Call center experience
Computer literacy
Spreadsheets
High school diploma or GED
Typing
Associate's degree
Account management
Office phone management
Quality data entry
Customer data entry

Full Job Description

The Customer Care Specialist is responsible for managing and expediting the day-to-day requests and issues that customers may have regarding orders, asset maintenance, immediate need of product and any other support tasks. This position provides exceptional support to our customers regarding delivery issues, special projects, routing requests, inventory issues, orders, recommending products, and more. The Customer Care Specialist makes complex decisions in managing projects, manages accounts, follows up, and facilitates effective communication between departments. The goal of a Customer Care Specialist is to proactively assist and advocate for our customers while driving sales for the business. Each Specialist plays a vital role in accomplishing the daily and long-term goals of the Customer Care team.

Essential Duties and Responsibilities

Maintain excellent customer service with both external and internal customers.
Ability to remain positive, empathetic, and professional during times of customer stress.
Maintain composure under pressure and proactively handle customer and internal issues/problems with minimal supervision.
Answer a high volume of incoming calls and make outgoing calls regarding all aspects of orders and deliveries.
Take initiative to upsell product and be able to make recommendations to customers.
Follows through on all requests/orders to ensure accuracy and timely delivery.
Handle complaints, confidently provide appropriate solutions and alternatives and maintain consistent and timely follow up with customers.
Take initiative in multi-department communication and coordination, providing additional information to the routing, accounting and sales departments regarding deliveries and orders.
Compile reports and troubleshoot quantity discrepancies between stock and records.
Maintain records of customer interactions, inquiries, comments, and complaints as necessary.
Maintain strict confidentiality of sensitive financial and customer information.
Perform general office duties including handling mail, filing, photocopying, faxing, and maintaining files and records.
Ability to be proactive and anticipate the needs of the other associates.
Ability to work independently and take responsibility for accounts.
Ability to multitask work while taking high volume inbound calls and making high volume outbound calls daily.
Additional duties as assigned.

Education and Experience

High school diploma or equivalent required.
Associate degree preferred.
Minimum 3-5yrs call center experience preferred.
Account Management preferred.
Experience in a corporate setting desirable.
Sales experience preferred.
Excell and computer experience required.

Skills/Qualifications

A good understanding of basic computer skills and the ability to learn how to use proprietary software. Proficient in MS Office Programs: Excel, Outlook and Word.
Proven data entry and phone skills are required.
Ability to think logically to provide answers to customer questions as well as resolutions for various issues that may arise.
Strong multi-tasking, follow-through, and organizational skills with the ability to pay close attention to detail.
Strong professional and proven written, verbal, and interpersonal communication skills.
Must be able to work effectively and clearly one-on-one and in groups; must be a quick, concise writer, able to write in a direct, effective manner.
Knowledge and experience in Distribution and/or in the Ice Cream/Food industry a plus.
Ability to interact confidently and proactively with all levels and departments within the company, including coordinating with field personnel.
Ability to address customers calmly when they are stressed or upset as well as be assertive when needed.

Training Required

Self-directed and on-the-job training

Working Environment

Internal office work environment (cubical)
Extensive verbal and computer work

Physical Demands

Routinely required to sit, walk, talk, see, hear, and move about the office facilities.
Routinely required to keyboard and manipulate small and large objects.

Salary:

Compensation for this position will be determined based on experience, education, and other relevant factors.

Equal Opportunity Employer:

New England Ice Cream Corporation is committed to fostering a diverse and inclusive workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected characteristic. We welcome disabled applicants to request any reasonable accommodations necessary to facilitate their application process.

Pay: $20.00 - $25.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Parental leave
Vision insurance

Education:

Associate (Preferred)

Experience:

Call Center: 3 years (Required)
Customer Service: 3 years (Preferred)
Account Management : 1 year (Preferred)
Microsoft Excel: 1 year (Required)

Work Location: In person

Quick Apply

Refine Your Search

inbound calls jobs in providence, ri

Customer Care Specialist

Travel Sales Agent

Call Center Contact Associate

Enrollment Specialist

DI Secretary PD

Telephone Banker - Inbound Call Center - East Providence - 1st & 2nd Shift

Customer Service Representative

Patient Care Coordinator

Representative II- Medicare

Patient Services Representative - OB/GYN- Per Diem

Administrative Assistant

Inside Sales Insurance Specialist

MR/CT Coordinator

Customer Service Representative

Administrative Assistant

Planning and Advice Associate - Smithfield, RI

Customer Relationship Advocate Career Development Experience- Smithfield, RI

Towing Dispatcher

Servicing Ops Specialist- Estate Servicing

Client Care Agent

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