Top 32 Information technology manager Jobs in Providence Ri

IS Support and Help Desk Manager
Sturdy Health —Attleboro, MA
- $101,120.77 - $157,957.62 a year
- Full-time
- 7 years
- Computer Science
- Bachelor's degree
- Health insurance
- Dental insurance
2d
End User Experience Senior Manager
KRAFT GROUP LLC —Foxborough, MA
- $132,000 - $155,000 a year
- Full-time
- Office
- Windows
- 8 years
2d
Director of Information Technology
People Incorporated —Fall River, MA
- $110,000 - $130,000 a year
- Full-time
- 8 years
- Criminal background check
- In-person
- Paid holidays
- Disability insurance
Strategy Manager - Client Technology Services - Bristol Community College
Bristol Community College —Fall River, MA
- $89,443.16 - $93,971.22 a year
- Full-time
- Classroom
- Computer Science
- Mid-level
13d
Manager, Endpoint Engineering
Citizens Financial Group —Johnston, RI
- $134,000 - $179,000 a year
- Full-time
- Background check
- Office
- Continuous improvement
- Health insurance
- Dental insurance
IT Manager
HealthFirst Family Care Center, Inc. —Fall River, MA
- $94,279.09 - $106,698.83 a year
- Monday to Friday
- Computer science
- Computer Science
- Bachelor of Science
- Continuing education credits
- Paid holidays
Quick Apply
Technology Service Coordinator, Operations [12 Month B.E.S.T.]
Providence School District —Providence, RI
- $31.12 - $36.96 an hour
- Full-time
- School experience
- Bachelor of Science
- Mid-level
IT Technical Lead
Family Service Association - Fall River —Fall River, MA
- $31 - $35 an hour
- Weekends as needed
- Computer Science
- Mid-level
- Windows
- Paid holidays
- Disability insurance
Quick Apply
13d
Police Technical Services Manager
Brown University —Providence, RI
- $75,000 a year
- Full-time
- Microsoft Excel
- Computer Science
- Research
- Flexible schedule
Enterprise Infrastructure Service Manager
Amica Mutual Insurance Company —Lincoln, RI
- $133,173 - $183,113 a year
- Full-time
- Hybrid work
- Background check
- Azure
- 5 years
- Paid parental leave
- Paid holidays
Quick Apply
IT Solutions Delivery Lead
Sensata Technologies, Inc. —Attleboro, MA
- $155,760 - $214,170 a year
- Full-time
- Oracle
- Bachelor's degree
- Conflict management
- Disability insurance
- Health insurance
Director of Information Technology
GCX Corporation —Franklin, MA
- Full-time
- Azure
- Office
- 8 years
Quick Apply
Senior Incident Manager
Citizens Financial Group —Johnston, RI
- $100,000 - $135,000 a year
- Full-time
- Hybrid work
- Background check
- Computer Science
- 5 years
- Health insurance
- Dental insurance
Sr. IT Manager - Food Safety, Quality and Traceability - Remote
UNFI —Providence, RI
- $114,300 - $220,500 a year
- Full-time
- Remote
- Computer Science
- PMP
- Residential
- Health savings account
- AD&D insurance
Quick Apply
Director of IT
Providence Housing Authority —Providence, RI
- $120,000 a year
- Evenings as needed
- Computer Science
- Office
- Master's degree
Quick Apply
Manager, IT Data Products-Remote
UNFI —Providence, RI
- $100,200 - $193,400 a year
- Full-time
- Remote
- Computer science
- Oracle
- Computer Science
- Health savings account
- AD&D insurance
Quick Apply
Principal Incident Manager
Citizens Financial Group —Johnston, RI
- $120,000 - $150,000 a year
- Full-time
- Hybrid work
- Background check
- Computer Science
- 5 years
- Health insurance
- Dental insurance
Director of IT
The Arc of Bristol County dba proAbility —Attleboro, MA
- $80,000 - $90,000 a year
- Full-time
- Computer Science
- HIPAA
- Windows
Quick Apply
12d
IT Strategic Sourcing Category Manager
CVS Health —Woonsocket, RI
- $82,940 - $182,549 a year
- Full-time
- 5 years
- Office
- Finance
- Health insurance
- Dental insurance
Category Team Manager Core IT and Infrastructure
Citizens Financial Group —Johnston, RI
- $139,680 - $248,320 a year
- Full-time
- Background check
- 6 years
- Analysis skills
- Health insurance
- Dental insurance

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information technology manager jobs near providence ri

IS Support and Help Desk Manager

Sturdy Health -
Attleboro, MA

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Job Details

Full-time
$101,120.77 - $157,957.62 a year
2 days ago

Benefits

Health insurance
Dental insurance
Vision insurance

Qualifications

Employee onboarding
Managing technical support teams
Staff supervision
Healthcare staff management
Managing teams in a customer support role
Healthcare IT hardware components
Team leadership
Coaching
Equipment troubleshooting
Performance feedback (performance evaluation method)
Metrics Reporting
User training (technical support)
Team development
Productivity software support
Desktop (troubleshooting support)
Desktop applications
Relationship management
Productivity software
Process improvement planning
Desktop administration
Onboarding process management
Project stakeholder communication
IT department experience
Staff development

Full Job Description

Scheduled Weekly Hours: 40

Leads the day-to-day operations, performance, and continuous improvement of Sturdy Health’s technical Help Desk and Desktop Support services. Manages staff responsible for incident resolution, service request fulfillment, end-user support, device lifecycle activities, and customer experience across the organization. Establishes service standards, monitors operational metrics, ensures appropriate staffing and queue management, and drives accountability for service excellence. Serves as the primary escalation point for complex or high-impact issues, partners with IS and Sturdy Health business leaders to improve support workflows, and advances standardization, documentation, and knowledge management. Responsible for coaching, developing, and evaluating team members, aligning support operations with organizational priorities, and fostering a responsive, service-oriented support culture. This is an on-site position that may require call coverage.

Knowledge or experience with any of the following applications or equivalent or technologies:

Computer Troubleshooting
End-User Training
Escalation Management
Help Desk / Desktop Support
Help Desk Management
Issue Resolution
Solution Delivery
Technical Support
Technical Troubleshooting
Upgrade Management
Performance Metrics
Ticketing/Tracking
IT Help Desk Software

Manages: Desktop Systems Technician (PC Tech Staff), Systems Architect (Desktop) - End User Experience

Education/Training:

A bachelor’s degree is preferred in Information Technology, Computer Science, Healthcare IT, Business, or a related field.
Work experience of 7+ years may be substituted in lieu of education.
Experience or training related to healthcare IT, HIPAA, cybersecurity awareness, or clinical support environments is preferred.

Licenses/Certification:

Certifications that align with endpoint management, Microsoft administration, and IT service management are preferred.
A+ Certification and additional certifications (Microsoft in particular) are a plus.

Required Qualifications and Skills:

Demonstrated leadership experience managing and leading end-user support, help desk, and desktop support operations including staff development, service metrics, process improvement, and operational oversight.
Deep knowledge of Windows and iGel operating systems, end-user computing environments, and enterprise productivity applications, including Microsoft 365.
Strong experience with supporting fat and thin client desktop environments.
Strong experience troubleshooting complex technical issues and communicating technical concepts effectively to staff, leaders, and non-technical users.
Experience developing staff through coaching, training, performance feedback, and day-to-day operational oversight.
Ability to manage competing priorities, analyze service trends, and use metrics to improve operational performance and customer satisfaction.
Ability to work with the Information Security Officer to keep the required desktop cyber components updated and function properly.
Excellent communication, collaboration, organizational, and relationship management skills.

Preferred Qualifications and Skills:

Experience supporting a healthcare environment and understanding the urgency, service expectations, and operational demands of clinical and business users.
Experience with Microsoft 365 administration tools, Entra ID, Intune, and endpoint management platforms.
Knowledge of IT service management principles, ticketing platforms, knowledge base practices, and service level management.
Experience using scripting or automation tools, such as PowerShell, to streamline support processes, deployments, or system administration tasks.

Essential Job Functions:

Desktop Support:

Direct and oversee daily help desk and desktop support operations, ensuring timely, effective resolution of incidents and service requests, consistent application of service standards, and a high-quality end-user support experience.
Monitor queue health, service levels, workload distribution, and support metrics; identify trends, establish improvement plans, and implement process enhancements that increase team efficiency, quality, and customer satisfaction.

Project Work:

Plan, prioritize, and oversee end-user technology initiatives and operational projects, including workstation refreshes, deployments, support tool improvements, and other service delivery enhancements, ensuring timely execution and effective use of resources.
Partner with IT leadership, clinical and business departments, and external vendors to align support services with organizational needs, communicate project and operational status, and address risks, dependencies, or service gaps.

Preventive Maintenance Tasks:

Establish and oversee preventive maintenance, endpoint lifecycle, and operational readiness activities to support reliable performance of end-user systems and devices, including updates, replacements, configuration standards, and routine quality checks.
Ensure team adherence to established procedures, documentation standards, and preventive practices; monitor results and adjust processes, staffing approaches, or training plans as needed to improve reliability and consistency.

Hardware Deployments:

Oversee hardware deployment and end-user device provisioning activities, including planning, scheduling, coordination, and quality control for computers, peripherals, and related equipment in a manner that minimizes operational disruption.
Manage inventory planning, equipment standards, and vendor coordination to support timely delivery, accurate asset handling, and consistent deployment of properly configured and tested technology assets.

Managerial Responsibilities:

Directly supervise, coach, and develop help desk and desktop support staff.
Performance management, goal setting, and staff evaluations
Participation in hiring, onboarding, staffing, scheduling, and employee development
Operational oversight of service processes, documentation standards, and team workflows
Support for policy implementation, process improvement, and service accountability

Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice in order to better support the end user.

AGE AND DIVERSITY RELATED CRITERIA: Consistently treats patients, colleagues and visitors with the dignity and respect, while being sensitive to the differing needs of all age groups, backgrounds, characteristics, and cultures.

ABILITY TO FULFILL JOB EXPECTATIONS: Must have the ability to the perform essential functions of the position, including required work hours, locations, and physical demands, without posing a direct threat to the health and safety of themselves or other individuals in the workplace, and with or without reasonable accommodation.

PHYSICAL DEMANDS: Sit for extended periods of time. Use their hands to handle, control, or feel objects, tools, or controls. Repeat the same movements. See details of objects that are less than a few feet away. Speak clearly so listeners can understand. Understand the speech of another person.

Salary Range: $101,120.77-$157,957.62

Salary Range Details

The pay range displayed on each job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value Sturdy Health’s benefits package (if applicable), which includes among other benefits, healthcare/dental/vision and retirement. For annual salaries this is based on full-time employment.

Sturdy Memorial Hospital is an equal employment opportunity employer. There is no discrimination because of race, color, creed, age, gender, sexual orientation, national origin, veteran status or disability.

Apply Now

Refine Your Search

information technology manager jobs in providence ri

IS Support and Help Desk Manager

End User Experience Senior Manager

Director of Information Technology

Strategy Manager - Client Technology Services - Bristol Community College

Manager, Endpoint Engineering

IT Manager

Technology Service Coordinator, Operations [12 Month B.E.S.T.]

IT Technical Lead

Police Technical Services Manager

Enterprise Infrastructure Service Manager

IT Solutions Delivery Lead

Director of Information Technology

Senior Incident Manager

Sr. IT Manager - Food Safety, Quality and Traceability - Remote

Director of IT

Manager, IT Data Products-Remote

Principal Incident Manager

Director of IT

IT Strategic Sourcing Category Manager

Category Team Manager Core IT and Infrastructure

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Salary Range Details

Sturdy Memorial Hospital is an equal employment opportunity employer. There is no discrimination because of race, color, creed, age, gender, sexual orientation, national origin, veteran status or disability.

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