Top 36 It help desk support Jobs in Providence Ri

Help Desk Specialist
CMIT Solutions —Cranston, RI
- $24 - $28 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
IT Support Specialist
U.S. District Court —Providence, RI
- From $55,905 a year
- Full-time
- Microsoft Word
- Background check
- Computer science
- Health savings account
- Health insurance
Quick Apply
3d
IT Systems Support Technician - Level 2
CMIT Solutions —Cranston, RI
- $65,000 - $80,000 a year
- Full-time
- Microsoft Outlook
- Computer Science
- Mid-level
IT Support Technician
Arcfield —Newport, RI
- $44,836.89 - $77,962.65 a year
- Full-time
- Remote
- Customer service
- Mid-level
- 4 years
- Paid holidays
- Disability insurance
IT Support Consultant
Brown University —Providence, RI
- Full-time
- Hybrid work
- School experience
- Mid-level
- Windows
- Paid holidays
- Health insurance
10d
IT Call Taker
CMIT Solutions —Cranston, RI
- $17 - $18 an hour
- Full-time
- Computer literacy
- Communication skills
- Entry level
11d
Help Desk / Field Support Technician
E Logic —Woonsocket, RI
- From $50,000 a year
- Contract
- Mid-level
- Office
- 2 years
Quick Apply
Help Desk Specialist - 3rd Shift including weekends
CMIT Solutions —Cranston, RI
- $23 - $25 an hour
- Weekends as needed
- Computer science
- Computer Science
- Writing skills
IT Helpdesk Analyst
The Silk Companies LLC —Warwick, RI
- Full-time
- Mid-level
- Office
- Communication skills
Quick Apply
Managed IT Services Level II Technician
AUTOMATED BUSINESS MACHINES —Warwick, RI
- $25 - $26 an hour
- Full-time
- Mid-level
- Office
- Windows
Quick Apply
IT Support Specialist
Double E Company, LLC —West Bridgewater, MA
- $50,000 - $70,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
Bilingual Customer Care Representative
Primo Brands —Norton, MA
- $18.15 an hour
- Full-time
- Hybrid work
- Spanish
- English
- High school diploma or GED
- Commuter assistance
- Health savings account
12d
Support Specialist
North Atlantic Networks —North Attleboro, MA
- From $60,000 a year
- Full-time
- Hybrid work
- Mid-level
- US work authorization
- 1 year
- Health insurance
- Dental insurance
Quick Apply
6d
Help Desk Technician - Level 1
MBRAUN —Attleboro, MA
- $21 - $26 an hour
- Full-time
- Microsoft Outlook
- Ability to walk for extended periods
- ERP systems
- Paid holidays
- Disability insurance
Quick Apply
13d
Sr. Desktop Support Specialist
Bluestone Bank —Raynham, MA
- $29 - $32 an hour
- Weekends as needed
- Microsoft Office
- High school diploma or GED
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Quick Apply
Technology Service Coordinator, Operations [12 Month B.E.S.T.]
Providence School District —Providence, RI
- $31.12 - $36.96 an hour
- Full-time
- School experience
- Bachelor of Science
- Mid-level
Help Desk Technician
Suzor IT —East Walpole, MA
- $22.50 - $26.50 an hour
- Full-time
- Mid-level
- Travel
- 2 years
- Mileage reimbursement
- 401(k)
Quick Apply
Cybersecurity Analyst
McLaughlin Research Corp —Newport, RI
- Urgently hiring
- Mid-level
- Office
- High school diploma or GED
9d
Helpdesk Support Technician
Custom Computer Specialists —Taunton, MA
- $42,000 - $52,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Paid holidays
- Disability insurance
Quick Apply
IT Support Specialist - Intermediate
JS Business Solutions —Mansfield, MA
- $60,000 - $75,000 a year
- Full-time
- Hybrid work
- Background check
- Azure
- 5 years
- Travel reimbursement
- Profit sharing
Quick Apply
4h

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it help desk support jobs near providence ri

Help Desk Specialist

CMIT Solutions -
Cranston, RI

Apply Now

Job Details

Full-time
$24 - $28 an hour

Qualifications

Customer communication

Full Job Description

The Help Desk Technician – Level 1 provides technical support and troubleshooting for end users. This position works directly with users to provide remote support, resolving basic IT issues, and escalating more complex problems to higher-level support. The ideal candidate has a customer-first mindset, strong communication skills, and a foundational understanding of common IT systems.

About CMIT Solutions National Corp.

Leading with trust. CMIT Solutions National Corp. is a recognized leader in Managed IT Services for businesses. We’re business owners too, so we understand the opportunities and challenges facing today’s organizations. Our exceptional team includes more than 250 franchise locations and 900 top technology practitioners who want to help your business succeed.

Description

Help Desk Technician – Level 1

Position Summary:

The ideal candidate must be local to the RI area.

Key Responsibilities:

Provide technical support for basic hardware, software, and networking issues.
Troubleshoot and resolve issues related to Microsoft 365, Windows, macOS, and common business applications.
Support client onboarding/offboarding of end user accounts.
Document all client interactions and work performed in the PSA/ticketing system.
Monitor and manage ticket queues to ensure timely resolution and client communication.
Document issues, resolutions, and processes in the knowledge base.

Qualifications:

Education: Associate’s degree in Information Technology, Computer Science, or a related field or equivalent work experience.
Experience: Minimum of 2 years of experience in IT support or a related technical role.
Skills:
Understanding of Microsoft 365 Suite.
Knowledge with Identity Management (Microsoft Entra ID, Okta, JumpCloud).
Familiarity with Mobile Device Management (Intune, JAMF)
Ability to work independently and in a team-oriented environment.
Experience with PSA and RMM platforms.

Preferred Qualifications:

IT certifications (e.g., CompTIA Network+ and A+, Microsoft and Azure Fundamentals).
Experience with remote support tools and systems.

Key Performance Indicators for Role:

First Call Resolution (FCR) Rate

o Percentage of issues resolved during the first interaction without escalation.

Tickets Closed per Day

o Number of tickets successfully managed and closed daily.

Escalation Rate

o Percentage of tickets escalated to higher levels of support.

Weekly Utilization Rates

o Measure hours worked against all billable and nonbillable tickets

Equal Opportunity Employer Statement:

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Salary

$24 - $28 per hour

Apply Now

Refine Your Search

it help desk support jobs in providence ri

Help Desk Specialist

IT Support Specialist

IT Systems Support Technician - Level 2

IT Support Technician

IT Support Consultant

IT Call Taker

Help Desk / Field Support Technician

Help Desk Specialist - 3rd Shift including weekends

IT Helpdesk Analyst

Managed IT Services Level II Technician

IT Support Specialist

Bilingual Customer Care Representative

Support Specialist

Help Desk Technician - Level 1

Sr. Desktop Support Specialist

Technology Service Coordinator, Operations [12 Month B.E.S.T.]

Help Desk Technician

Cybersecurity Analyst

Helpdesk Support Technician

IT Support Specialist - Intermediate

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About CMIT Solutions National Corp.

Description

Help Desk Technician – Level 1

Position Summary:

Salary

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