Top 4 It helpdesk support specialist i Jobs in Provo, Ut

IT Helpdesk Support Specialist I
Asbury —Draper, UT
- Full-time
- Computer Science
- Computer literacy
- Windows
- Paid training
- Paid parental leave
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IT Support Specialist
Orion180 Insurance Services, LLC —Draper, UT
- Full-time
- Mid-level
- Office
- Windows
- Paid holidays
- Health insurance
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IT Helpdesk Technician
Mo' Bettahs —Lehi, UT
- Full-time
- Up to 50% travel
- Mid-level
- Office
5d
IT Helpdesk Support Specialist II
Asbury —Draper, UT
- Full-time
- Mid-level
- Windows
- 3 years
- Paid training
- Paid parental leave
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IT Helpdesk Support Specialist I
Asbury —Draper, UT
Previous internship, part-time, or entry-level technical support experience. Associate's Degree in Information Technology, Computer Science, or related field.
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IT Helpdesk Support Specialist I

Asbury -
Draper, UT

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Job Details

Full-time

Benefits

Paid training
Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Opportunities for advancement
Life insurance
Referral program

Qualifications

Computer operation
Windows
High school diploma or GED
Desktop applications

Full Job Description

About Asbury
Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.

As an IT Help Desk Support Specialist, you will be the first point of contact for employees needing technical assistance. You'll help users resolve technology issues through our ticketing system, over the phone, and through remote support tools.
This role is ideal for someone who enjoys helping others, learning new technologies, and developing practical IT skills in a professional environment.
What You'll Do

Respond to IT support requests submitted through our ticketing system
Provide friendly and professional support over the phone
Assist users with hardware, software, and application issues
Troubleshoot common technical problems and document solutions
Escalate more complex issues to senior IT team members
Support user account setup and basic system administration tasks
Learn and work with a variety of business technologies
Maintain accurate ticket documentation and follow-up communication
Deliver excellent customer service to employees across the organization

Required Qualifications

Interest in technology and customer service
Strong communication and problem-solving skills
Basic understanding of computers, operating systems, and common software applications
Ability to learn quickly and work in a team environment
Positive attitude and willingness to help others
High school diploma or equivalent

Education & Training Backgrounds We Welcome

Associate's Degree in Information Technology, Computer Science, or related field
Technical school graduates
Junior college students or graduates
Completion of online IT training programs or boot camps
Industry certifications such as CompTIA A+, Google IT Support, Microsoft Fundamentals, or similar

Preferred Qualifications

Previous customer service experience
Previous internship, part-time, or entry-level technical support experience
Automotive dealership or auto group experience
Familiarity with Tekion dealership management software
Exposure to Microsoft 365 and Windows environments

Growth Opportunities
This role is designed as an entry point into the Asbury IT organization. High-performing team members will have opportunities to advance into areas such as:

Desktop Support
Systems Administration
Network Engineering
Cybersecurity
Cloud Technologies
Application Support
IT Operations

We believe in promoting from within and helping our employees build long-term careers.

Pay and Recognition:

Weekly pay
Paid holidays & paid time off
Paid training
Stock Awards (select management and front-line team member’s eligible)

Insurance / Retirement:

Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
Up to 12 weeks paid pregnancy leave (disability leave)
Paid Parental Leave
Health savings
Flex spending accounts (tax free)
Short-term and Long-term disability plans
Life Insurance (Whole Life and Term)
401k with company match

Learning, Tuition Assistance and Career Development:

Digital career path tool to assist with career development
Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities Additional advantages:

Student loan relief resources
Employee assistance program
Employee discounts on parts and service repairs
Scholarship awards
Opportunities to join our community service initiatives, which includes paid volunteer hours
Aggressive Employee referral program with bonus opportunities

INDOTHER

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.

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it helpdesk support specialist i jobs in provo, ut

IT Helpdesk Support Specialist I

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IT Helpdesk Support Specialist II

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