Overview
You will be the first impression and should be able to address customers with warm invitations and commitment to resolving any concerns. As an essential part of the Soelberg team, you will collaborate and communicate directly with various disciplines, answering messages and phone calls, taking payments, ordering supplies and managing inventory, organizing & performing administrative tasks, engaging with customers and team members. You will thrive in a team role with architectural drafting and account management focus. You will work directly with other members of the customer service team communicating daily with estimators, product designers, marketing representatives and sales managers. You will also daily prepare order confirmations, respond to and support the sales team and coordinate the details for successful customer experiences with appropriate parties.
Responsibilities
- Manage workload independently including emails and phone calls, greeting in-house customers and processing order paperwork.
- Answer phone calls and emails from sales team members, designers and contractors.
- Understand product production, creative uses and material limitations.
- Work daily in our order processing software to address customer needs.
- Support and contribute to improved customer experience processes.
Qualifications
- The ideal candidate will have a background in customer service
- Eagerness to learn and participate in a team environment
- Thorough and detail oriented, with emphasis on accuracy
- Good communication skills via email, phone and in person
- Ability to calmly deal with high-pressure situations and demanding customers
- Confident in self and abilities
- Ability to independently prioritize tasks, problem solve and contribute to the team
- Use of Monday.com and internal order software, training will be provided
- Punctual and reliable
- Bilingual is a plus, with English fluency required
- Work will be done on-site in Orem, UT
This is an hourly position with a Monday to Friday work week from 8:30 am to 5:00 pm. Soelberg offers competitive pay and benefits. Individual pay is based upon skills and expertise, experience and other relevant factors.
ABOUT SOELBERG INDUSTRIES
Soelberg is a family-owned and operated company committed to each other and our design community. You’ll find a fast-paced, hard-working, casual work environment with great potential to learn new skills with many opportunities for growth. Soelberg provides solutions to interior designers, architects, dealers, contractors and installers with a wide variety of innovative architectural products in various core materials. At our manufacturing facility in the heart of Utah we serve clients nationally and internationally from corporate commercial office interiors to education, healthcare, hospitality, retail, civic and community interiors. With a vast collection of running line products and the ability to customize, you’re sure to have seen Soelberg products in the interiors around you. Our focus is texture. From decorative surfaces to high performance acoustic solutions, We Speak Fluent Texture. We consider diversity a strength to our company and our unique backgrounds enhance our ability to provide a wide variety of products to a wide variety of interests. We offer incredible service and products that allow us to stand out from the competition. Our company continues to push the limits and our growth has been exponential. Searching for someone who will take ownership over project communications with attention to detail and creative problem solving.
Pay: $16.00 - $18.00 per hour
Benefits:
Work Location: In person
