Top 1 Guest experience specialist Jobs in Provo Ut

Guest Experience Specialist
VIO Med Spa —Orem, UT
- Part-time
- Continuous improvement
- Leadership
- Entry level
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Guest Experience Specialist

VIO Med Spa -
Orem, UT

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Job Details

Part-time

Qualifications

Cleaning and sanitation procedure implementation
Maintaining an organized workspace
Professional ethics
Treatment plan development consultations
Continuous improvement
Beauty & cosmetics sales
Clean workspace maintenance
Patient education
Seeing clients in a personal beauty role

Full Job Description

The Guest Experience Specialist is responsible for ensuring that the guest has an exceptional experience from the moment they call on the phone or walk through the door. They are responsible for ensuring all guests are scheduled accurately and receive their services in a timely and professional manner. The Guest Experience Specialist must embody V/O’s core values and reflect them through their interactions and behaviors. Guest Experience Specialists must continually work to meet Guest expectations by responding to Guest questions and inquiries, managing the Guest intake process, ensuring a clean and organized workspace, providing excellent communication and administrative services, supporting the sales process, and representing the V/O Med Spa brand at the highest level.

Primary Functions/Essential Job Duties include, but are not limited to:

Greets guests warmly in-person or over the phone, ensuring all interactions reflect the V/O core values
Anticipates guest and member needs and responds accordingly by providing clear direction, accurate information, and support
Ensures accurate and timely scheduling of services, keeping the workspace clean and organized
Maintains a high level of knowledge of V/O services to address all inquiries promptly and professionally
Guides guests through available upgrades, product offers, and service add-ons to enhance the experience
Addresses guest issues and complaints promptly, offering solutions or escalating as needed to maintain high satisfaction
Proactively determines ways to improve the guest experience by sharing feedback with leadership and collaborating with others to implement improvements
Embodies the values and culture of the brand through every guest interaction, ensuring the highest level of service.

Essential Behavioral Characteristics:

Ethical
Positive attitude
Enthusiastic
Team orientation
Empathetic
Honesty
Trustworthy
Outgoing
Problem solver
Responsible

Essential Skills:

Organized • Continuous improvement mentality
Responsive • Effective communication
Adaptive, flexible and able to multitask • Time management/self-management

Qualifications:

Possess a thorough knowledge of spa services
Have excellent interpersonal skills and customer service orientation
Possess excellent cleanliness and sanitation skills
Comfortable consulting patients regarding cosmetic and non-cosmetic treatment options, techniques and treatment plans

Physical/Mental Requirements:

Standing for extended periods of time
Ability to lift at least 30lbs
Exposure to blood and bodily fluids
Continual use of manual dexterity, gross motor skills, bi-manual dexterity and fine motor skills

About VIO Med Spa:

VIO Med Spa is a thriving franchise with 60 locations nationwide. As part of our growth in the western United States, we are actively developing multiple new locations in both Utah and Arizona. We are looking for passionate individuals who share our enthusiasm for aesthetics and are eager to join us as we continue to grow and make an impact in the beauty and wellness industry. Join us in shaping the future of VIO Med Spa!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Guest Experience Specialist

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