About Us
Health & Vitality is a growing functional family medicine, integrative wellness clinic, and med spa focused on helping patients feel their best at every stage of life.
Our approach goes beyond simply treating symptoms. We focus on identifying and addressing the root causes of health concerns while providing personalized care for hormone balance, thyroid health, weight and metabolic health, gut health, women’s health, primary care, and overall wellness. We also offer advanced aesthetic and med spa treatments, allowing us to provide a more complete approach to both health and confidence.
We pride ourselves on creating a welcoming, positive environment where patients feel heard, cared for, and supported. Our team works closely together, and we value kindness, professionalism, dependability, initiative, and a willingness to help wherever needed.
Job Summary
We’re looking for a friendly, reliable, and organized Medical Receptionist to join our team.
The front desk plays a huge role in the patient experience and in keeping our clinic running smoothly. You’ll often be the first person a patient speaks with and the first face they see when they walk through the door, so we’re looking for someone who is warm and personable while also being efficient, detail-oriented, and able to stay organized in a busy environment.
The right person for this position is a strong multitasker who can answer phones, schedule appointments, check patients in and out, collect payments, verify insurance, and communicate with providers and clinical staff.
We’re looking for someone who takes pride in their work, notices what needs to be done, takes initiative, and contributes to a positive team environment. We are also looking for a candidate who is interested in a longer-term position and ideally able to commit to at least one year.
Key Responsibilities
- Greet patients and create a friendly, welcoming experience
- Check patients in and out for appointments
- Answer incoming phone calls and return patient calls and messages
- Schedule, reschedule, and confirm patient appointments
- Answer general patient questions and direct clinical questions to the appropriate team member
- Collect payments, copays, outstanding balances, deposits, and other patient fees
- Ring up supplements, products, and med spa services
- Collect and accurately enter patient demographic and insurance information
- Verify insurance coverage and eligibility
- Maintain accurate and up-to-date patient information in the EHR
- Protect patient privacy and maintain HIPAA compliance
- Communicate with providers, medical assistants, and other staff throughout the day
- Scan, fax, upload, and organize patient documents as needed
- Help keep the front desk and reception area clean, organized, and running efficiently
- Prioritize daily tasks and patient needs appropriately
- Assist with additional administrative tasks as needed
- Help create a positive, supportive, and professional work environment
Qualifications
- Previous medical receptionist, medical front desk, or similar healthcare office experience preferred
- Excellent customer service and interpersonal skills
- Friendly, outgoing, and comfortable interacting with patients
- Strong written and verbal communication skills
- Organized and highly detail-oriented
- Able to multitask and prioritize effectively
- Comfortable working in a busy, fast-paced medical office
- Quick learner who can adapt to new systems and processes
- Strong computer and typing skills
- Comfortable using EHR software, email, fax/scanning systems, credit card machines, Microsoft Word, Google Docs, Zoom, and other common office technology
- Experience with Fresha and AdvancedMD is a plus
- Able to maintain patient confidentiality and handle sensitive information professionally
- Dependable, punctual, and consistent
- Able to work independently while also being a strong team player
- Willing to take initiative rather than waiting to be told what needs to be done
- Positive attitude with a willingness to learn and help others
- Able to remain calm, friendly, and professional when the office gets busy
- Committed to maintaining a respectful workplace without gossip or unnecessary drama
- Able to stay focused and use work time productively
What We’re Looking For
We want someone who genuinely enjoys working with people and understands that even small interactions can make a difference in a patient’s experience.
Our ideal receptionist is someone who is kind, confident, dependable, efficient, and approachable. You should be able to build rapport with patients quickly while still keeping appointments, phone calls, payments, messages, and other front-desk responsibilities organized.
We value team members who are willing to learn, take ownership of their responsibilities, help their coworkers when needed, and contribute to making the clinic a great place for both patients and staff.
Medical Specialties
- Functional & Integrative Medicine
- Family & Primary Care
- Women’s Health
- Hormone & Thyroid Health
- Weight & Metabolic Health
- Med Spa & Aesthetic Services
Hours & Pay
- Full-time
- Monday–Thursday: 8:30 AM–5:30 PM
- Friday: 8:30 AM–1:30 PM
- Pay based on experience
Work Location: In person
