Top 4 Sales & customer support coordinator Jobs in Pueblo, Co

Sales & Customer Support Coordinator
Estes Industries —Penrose, CO
- $48,000 - $51,000 a year
- Full-time
- Mid-level
- Office
- 3 years
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Sales & Customer Support Coordinator

Estes Industries
Penrose, CO

Quick Apply

Job Details

Full-time
$48,000 - $51,000 a year

Qualifications

Customer records maintenance
Customer returns handling
Administrative experience
Desktop applications
Productivity software
Quality data entry
Office experience
Customer data entry

Full Job Description

Position Summary
The Sales & Customer Support Coordinator provides administrative and operational support while assisting with customer service activities. This position supports customer account administration, order support, customer communications, and sales-related administrative activities. The role works closely with Sales, Operations, and Customer Service to support day-to-day business operations and customer satisfaction.

Essential Duties and Responsibilities
Sales Administration

Support administrative activities for customer accounts.
Assist with customer account setup and maintenance.
Process customer account applications and supporting documentation.
Process resale certificates, tax exemption forms, credit applications, and related account records.
Maintain accurate customer account information and documentation.
Assist with order administration and customer account inquiries.
Support the Sales team with administrative requests and customer follow-up activities.
Coordinate documentation requirements between customers and internal departments.

Customer Support

Respond to customer inquiries received through phone, email, website forms, and customer service ticketing systems.
Manage assigned customer service tickets and inquiries.
Assist customers with order status, shipping inquiries, and general product questions.
Process approved refunds, returns, replacements, and warranty-related requests.
Escalate customer concerns to the appropriate departments when necessary.
Maintain professional and timely communication with customers.

Phone and Communication Support

Answer incoming customer service and sales phone calls.
Monitor and respond to RingCentral voicemail queues.
Route customer inquiries to the appropriate department or team member.
Assist in maintaining communication standards and response expectations.

Order Support

Support Shopify-related customer inquiries and order administration.
Assist with investigation and resolution of order-related issues.
Coordinate with Operations and Customer Service regarding shipping, fulfillment, and order exceptions.
Maintain accurate records related to customer orders and account activity.

Minimum Qualifications

Minimum 3 years of professional experience in customer service, sales support, account coordination, order administration, or a related business support role.
Experience working in a professional office environment supporting customers and internal teams.
Strong written and verbal communication skills.
Strong organizational and administrative skills.
Ability to manage multiple priorities and deadlines.
Attention to detail and accuracy in data entry and record maintenance.
Proficiency with Microsoft Office applications.
Professional customer-facing communication skills.

Preferred Qualifications

Associate's or Bachelor's degree in Business Administration or a related field.
Experience with ERP, CRM, or customer service ticketing systems.
Experience in support of sales operations or customer account administration.
Experience with Shopify or other e-commerce platforms.

Salary Range: $48,000-$51,000 annually.

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sales & customer support coordinator jobs in pueblo, co

Sales & Customer Support Coordinator

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