Top 15 Hotel manager Jobs in Puerto Rico

Front Office Manager
AC Hotel San Juan Condado —San Juan, PR
- Full-time
- Word processing
- Mid-level
- Windows
Operations Manager with Hotel Experience
Coral Princess Hotel —San Juan, PR
- $3,750 - $4,000 a month
- Full-time
- Hotel
- Supervising experience
- Mentoring
Quick Apply
Front Desk Manager
Four Seasons —Río Grande Municipio, PR
- Weekends as needed
- Mid-level
- Residential
- Continuous improvement
- Paid holidays
- Health insurance
Front Desk Supervisor
Pyramid Hotel Group —Río Grande Municipio, PR
- Weekends as needed
- Spanish
- Computer literacy
- English
- Health insurance
- Paid time off
Housekeeping Supervisor
TRYP by Wyndham Isla Verde —Isla Verde, PR
- $32,000 a year
- Overtime
- CPR Certification
- Computer literacy
- English
- Health insurance
- 401(k)
Quick Apply
Assistant Housekeeping Manager
Four Seasons —Río Grande Municipio, PR
- Weekends as needed
- Inventory management
- Mid-level
- Residential
- Paid holidays
- Health insurance
10d
Front Desk Supervisor
SAN JUAN HOTEL RUMBAO —San Juan, PR
- Extended hours
- Writing skills
- English
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
9d
Catering Sales Manager
Sonesta —Carolina, PR
- Weekends as needed
- Spanish
- English
- Mid-level
- Paid parental leave
- Health insurance
Hotel Sales Manager
Copamarina Beach Resort & Spa —Guánica Municipio, PR
- Night shift
- Spanish
- Sales
- Marketing
- Health insurance
- Dental insurance
Quick Apply
Manager - Banquet
The Condado Plaza Hotel —San Juan, PR
- Full-time
- Bilingual
- Mid-level
- Hotel
Quick Apply
Housekeeping Supervisor
Casa Costera Apartments by Marriott —Carolina, PR
- Full-time
- Spanish
- English
- Mid-level
Quick Apply
9d
Social Sales Manager (Mgr-Sales II) (NE)
Marriott International, Inc —San Juan, PR
- Full-time
- Marketing
- Research
- Mid-level
Front Office Manager, Hotel 4*
Hotels Talent —Costa Brava, PR
Mgr-Sales II (NE)
Marriott International, Inc —San Juan, PR
- Full-time
- Marketing
- Research
- Mid-level
Sales Manager
SAN JUAN HOTEL RUMBAO —San Juan, PR
- Extended hours
- Mid-level
- Travel
- Contracts
- Disability insurance
- Health insurance
Quick Apply
2d

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Front Office Manager

AC Hotel San Juan Condado -
San Juan, PR

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Job Details

Full-time

Qualifications

Computer operation
Confidential information handling
Word processing
Spreadsheets
Employee relationship building
Managing hospitality teams
Windows
Driver's License
Supervising experience
Team management
Data interpretation
Productivity software

Full Job Description

Compensation Type: Yearly Highgate Hotels:

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location:

Steps from the vibrant Condado district and the clear waters of its famed beach, the newly-built hotel features 233 rooms and suites boasting ocean views and a modern design influenced by Spanish and European décor. Guests will also enjoy the sprawling rooftop bar and pool offering unique programming.

Overview:

The Front Office Manager is responsible for ensuring the operation of the Front Office Operations, Guest Services, Concierge and in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.

Responsibilities:

Respond to all guests’ requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
Motivate, coach, counsel and discipline all Guest Services personnel according to Highgate Hotel S.O.P.'s.
Carry a cell phone at all times.
Prepare and conduct all Guest Services interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s.
Develop employee morale and ensure training of Guest Services personnel.
Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc.
Attend daily and monthly Rooms Merchandizing meetings.
Participate in required M.O.D. program as scheduled.
Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.
Ensure that no-show revenue is maximized through consistent and accurate billing.
Maintain Highgate Hotel S.O.P.'s regarding Purchase Orders, vouchering of invoices and checkbook accounting.
Ensure that Wage Progress, Productivity and the Ten Day Forecast are completed on a timely basis according to Highgate Hotel S.O.P.'s.
Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc.
Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.
Monitor proper operation of the P.B.X. console and ensure that employees maintain Highgate Hotel S.O.P.'s in its use.
Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel S.O.P.'s.
Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms.
Ensure sign off of all Service Standards by Position for Guest Services staff.
Assist in preparation of revenue and occupancy forecasting.
Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
Must maintain constant communication with Housekeeping, Reservations and the Credit Manager.
Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service.
Ensure correct and accurate cash handling at the Front Desk.
Follow and enforce all Highgate Hotel credit policies.
Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards.
Establish and maintain key control system.
Ensure participation within department for monthly Highgate Hotel team meeting.
Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores.
Monitor all V.I.P.'s, special guests and requests.

Qualifications:

At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
Supervisory experience required.
Must be proficient in Windows, Company approved spreadsheets and word processing.
Must have a valid driver’s license from the applicable state.
Long hours sometimes required.
Light hours sometimes required.
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Participate in M.O.D. coverage as required.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing nametags.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Perform other duties as requested by management.

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Refine Your Search

hotel manager jobs in puerto rico

Front Office Manager

Operations Manager with Hotel Experience

Front Desk Manager

Front Desk Supervisor

Housekeeping Supervisor

Assistant Housekeeping Manager

Front Desk Supervisor

Catering Sales Manager

Hotel Sales Manager

Manager - Banquet

Housekeeping Supervisor

Social Sales Manager (Mgr-Sales II) (NE)

Front Office Manager, Hotel 4*

Mgr-Sales II (NE)

Sales Manager

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