Top 17 Help desk Jobs in Pullman Wa

Computer Support Technician
NRS —Moscow, ID
- $20 - $25 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Health insurance
Quick Apply
2d
IT Customer Support, Entry
Washington State University —Pullman, WA
- $5,249 - $7,062 a month
- Online Application
- Background check
- 5 years
- Writing skills
- Paid holidays
- Disability insurance
6d
Computer Support Technician
Northwest River Supplies(NRS) —Moscow, ID
- $20 - $25 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
2d
Technology Solutions Partner I or II
University of Idaho —Moscow, ID
- $22.32 - $25.66 an hour
- Online Application
- Background check
- Azure
- Mid-level
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Pullman, WA
- $16.06 - $24.09 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Employee assistance program
1d
Customer Technical Support - 1019
Lightcast —Moscow, ID
- Part-time
- Office
- High school diploma or GED
- In-person
Quick Apply
Simulation-Based EducationInstructional IT Support Technician
Washington State University —Pullman, WA
- $5,249 - $7,062 a month
- Overtime
- Background check
- Writing skills
- University
- Paid holidays
- Disability insurance
13d
IT Operations & Support Technician
Lewis-Clark State College —Lewiston, ID
- From $21.10 an hour
- Full-time
- Classroom
- Microsoft Outlook
- Computer literacy
- Wellness program
- Paid parental leave
Quick Apply
2d
IT Analyst II Technical
Clearwater Paper —Lewiston, ID
- Computer Science
- Mid-level
- Office
13d
Director of Customer Technical Support - 1021
Lightcast —Moscow, ID
- Full-time
- Product management
- Mentoring
- In-person
Quick Apply

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Computer Support Technician
NRS —Moscow, ID
Strong customer-service skills and the ability to communicate clearly with technical and non-technical users. The Computer Support Technician provides frontline…
$20 - $25 an hour
Quick Apply
2d
IT Customer Support, Entry
Washington State University —Pullman, WA
Must have, or be able to obtain by time of hire, a valid driver’s license and meet requirements in accordance with SPPM 7.10 and departmental driving standards.
$5,249 - $7,062 a month
6d

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IT Field Tech Support
Proteam Solutions Inc. —Columbus, OH
Valid State of Ohio driver’s license is required. Familiarity with help desk ticketing systems and remote support tools. Job Types: Full-time, Contract.
$20 - $23 an hour
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9d
IT Support Specialist
FIVE STAR HEATING & COOLING —Canal Winchester, OH
Manage IT tickets, calls, and support requests. Provide first-level technical support (hardware, software, systems). Mix of desk work and hands-on support.
$17 - $20 an hour
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Computer Support Technician

NRS -
Moscow, ID

Quick Apply

Job Details

Full-time
$20 - $25 an hour
2 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance
Retirement plan

Qualifications

Endpoint Security
Microsoft Outlook
IT user and group management
Data permissions
In-person customer service
Process improvement
Windows
Printer (troubleshooting support)
Internal employee customer service
Computer hardware
Desktop (troubleshooting support)
Computer management
Customer relationship management (CRM) systems (technically supported)
Computer networking
MFA
Access control management
Identity and access management (IAM) solutions
Desktop administration
Peripheral hardware support
Identity & access management
VPN

Full Job Description

NOTE: applications through Indeed will NOT be accepted. Please apply directly here: nrs.com/about/careers

JOB TITLE: Computer Support Technician

Reports To: CIO

Location: Moscow, ID

Remote Eligible: No

ABOUT NRS

100% employee-owned NRS is the world’s leading manufacturer of paddlesports gear and apparel with a 50-year legacy in the outdoor recreation industry. Founded on the idea that business can be more than just a way to make money, we strive to be the kind of company we would want to do business with, and the kind of company we enjoy working for.

ABOUT THE JOB

The Computer Support Technician provides frontline technical support for NRS employees across office, warehouse, retail, and remote work environments. This role helps keep day-to-day operations running by troubleshooting user issues, supporting hardware and applications, managing accounts and access, and documenting solutions.

This position supports a broad range of current NRS systems, including Microsoft 365, Epicor Kinetic, Salesforce, Webex/Cisco phone systems, warehouse and shipping tools, printers, scanners, handheld devices, and other internal applications.

ESSENTIAL DUTIES & RESPONSIBILITIES

Respond to support requests through the IT ticketing system, phone, chat, and in-person support.
Troubleshoot issues with computers, printers, phones, scanners, accounts, permissions, applications, and connectivity.
Provision, configure, deploy, and decommission laptops, desktops, Macs, tablets, handheld computers, phones, printers, and peripherals.
Create, modify, disable, and remove user accounts and permissions using documented standards.
Support common user issues in current NRS systems, including Epicor Kinetic ERP, Epicor Quick Ship, Salesforce, Microsoft 365, Microsoft Entra ID and MFA, Cisco Secure Client VPN, Webex Calling and Webex Contact Center, BarTender, UPS WorldShip, HazShipper, Fax2Mail, and warehouse, shipping, retail, and internal support applications.
Document support requests, troubleshooting steps, and resolutions in the IT ticketing system.
Create and maintain user guides, knowledge base articles, and internal IT documentation.
Escalate complex issues to the appropriate IT team member while helping gather details and track progress.
Identify recurring problems and recommend improvements to systems, processes, or training.
Support IT projects, hardware refreshes, application rollouts, and process improvements.
Follow NRS standards for security, reliability, scalability, and cost.

QUALIFICATIONS & REQUIREMENTS

1–3 years of IT support, help desk, desktop support, or related experience preferred.
Strong troubleshooting skills with computers, applications, printers, accounts, and common user issues.
Experience supporting Windows devices; macOS experience is helpful.
Familiarity with Microsoft 365 tools such as Outlook, Teams, SharePoint, OneDrive, Word, Excel, and PowerPoint.
Basic understanding of user accounts, permissions, MFA, networking, Wi-Fi, VPN, and endpoint support.
Strong customer-service skills and the ability to communicate clearly with technical and non-technical users.
Ability to manage multiple requests, prioritize work, document activity, and follow through on issues.
Willingness to learn new systems and work across office, warehouse, retail, and operations environments.

PHYSICAL REQUIREMENTS

Must be able to regularly lift and carry weights ranging from 25lbs to 50 lbs, such as servers or battery backups.
Requires bending, stooping, crouching, kneeling, and reaching.
Ability to sit/stand for long periods of time.

PREFERRED

Relevant Experience.
Epicor Kinetic or other ERP support.
Salesforce or other CRM support.
Warehouse, shipping, manufacturing, or retail technology support.
Microsoft Entra ID, endpoint management, or security tool experience.
Cisco/Webex phone or contact center support.
IT ticketing system experience.

Pay: $20.00 - $25.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Retirement plan
Vision insurance

People with a criminal record are encouraged to apply

Application Question(s):

Please be sure to apply with this link: https://nrs.bamboohr.com/careers/20.

Work Location: In person

Quick Apply

Refine Your Search

help desk jobs in pullman wa

Computer Support Technician

IT Customer Support, Entry

Computer Support Technician

Technology Solutions Partner I or II

Seasonal, Operations Technical Specialist (Part Time)

Customer Technical Support - 1019

Simulation-Based EducationInstructional IT Support Technician

IT Operations & Support Technician

IT Analyst II Technical

Director of Customer Technical Support - 1021

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