Top 10 Help desk technician Jobs in Punta Gorda, Fl

Help Desk Technician (Part-time)
Lee County Tax Collector —Fort Myers, FL
- From $18.38 an hour
- Part-time
- Computer literacy
- Writing skills
- Research
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Punta Gorda, FL
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
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Maintenance Worker
Holiday Inn Express Venice —Venice, FL
- From $17 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 50 pounds
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4d

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Systems Support Analyst
North Port, FL —North Port, FL
Possession of or ability to obtain a valid Florida driver's license by date of hire. Performs technical design of various audio/visual systems and ancillary…
$68,555.37 - $109,688.57 a year
8h
IT Desktop Support Technician (ONSITE)
Bethel Farms —Arcadia, FL
Ability to communicate technical issues clearly to non-technical users. 1–3 years of experience in IT support, help desk, or technical support roles.
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3d

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IT Field Tech Support
Proteam Solutions Inc. —Columbus, OH
Valid State of Ohio driver’s license is required. Familiarity with help desk ticketing systems and remote support tools. Job Types: Full-time, Contract.
$20 - $23 an hour
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IT Help Desk Technician II
Western Partitions, Inc. —Columbus, OH
Monitor the help desk queue and assess priority of incoming tickets. Associates degree in Information Systems, Computer Science, or related field of study OR…
$60,000 - $72,000 a year
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7d

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Help Desk Technician (Part-time)

Lee County Tax Collector -
Fort Myers, FL

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Job Details

Part-time
From $18.38 an hour

Qualifications

Computer operation
Phone communication
Writing skills
Client rapport building
Equipment troubleshooting
Microsoft Office
Driver's License
Desktop (troubleshooting support)
Technical Proficiency
Client interaction via phone calls

Full Job Description

Description:

This is a part-time position located in our Downtown Fort Myers office. Starting hourly rate of $18.38.

Are you the person friends and coworkers call when technology isn't cooperating? Do you enjoy solving problems, helping others, and making IT challenges disappear? If so, we'd love to meet you!

As a Help Desk Technician, you'll play a key role in keeping our technology running smoothly and our users productive. You'll be the first point of contact for technical support requests, helping team members troubleshoot issues, resolve incidents, and get back to work quickly. From desktop support to ticket management, you'll provide exceptional customer service while building your technical skills in a collaborative environment.

What You'll Do

Respond to, prioritize, document, and resolve end-user technology support requests.
Troubleshoot hardware, software, network, and system-related issues using diagnostic tools and established procedures.
Provide hands-on desktop support and technical assistance to employees both remotely and in person.
Escalate complex issues to appropriate support teams to ensure timely resolution and SLA compliance.
Maintain accurate records of incidents, service requests, and resolutions within the help desk ticketing system.
Assist with the setup, maintenance, and support of IT equipment and technology assets.
Deliver friendly, professional customer service while helping users navigate technical challenges.

What We're Looking For

Strong problem-solving and troubleshooting skills.
Excellent communication and customer service abilities.
Ability to manage multiple priorities in a fast-paced environment.
Basic knowledge of computer hardware, software, operating systems, and networking concepts.
A positive attitude, willingness to learn, and passion for helping others.
Ability to work effectively under close supervision while developing technical expertise and independent problem-solving skills.

Why You'll Love It Here

Opportunity to grow your IT career and expand your technical knowledge.
Supportive team environment with mentorship and training.
Meaningful work that directly impacts employee productivity and success.
A chance to be the technology hero people rely on every day.

Main Responsibilities

Serves as the first point of contact for customers seeking technical assistance over the phone, email, Ticketing System.
Performs technical assistance utilizing remote tools to troubleshoot problems associated with information technology (IT), including personal computers (PCs), peripherals, communications, networks, software, and external services.
Completes technical job functions and answers technical questions.
Logs support calls, obtaining essential information from clients to solve problems and guiding them through performing specific tasks.
Follow-up and update customer status and information.
Responsible for receiving hardware deliveries, updating tickets, transfer of equipment and inventory maintenance.
Performs setup, coordinates deliveries, and provides support for mobile devices.
Identify and suggest possible improvements to procedures.
The incumbent is expected to call upon their working knowledge of applications, communication services, personal computing (PC) devices, and awareness of the Lee County Tax Collector (LCTC) organizational structure and procedures.
Performs other duties as directed.

Requirements:

Working towards a degree or certification in computer support, computer network or related field and one year work experience with computers, printers, communication systems (Teams, WebEx, etc.) and/or networks; or an equivalent combination of related training and experience.
Demonstrates ability to troubleshoot simple desktop computing problems and provide communicate effective instructions over the phone required.
Familiarity with O365 products.
Written and oral communication skills, and interpersonal skills, with a focus on rapport building, listening, and questioning skills.
Ability to conduct research into a wide range of computing issues as required.
Ability to present ideas in user-friendly language and absorb and retain information quickly.
Valid Florida driver’s license required at time of application.
May require after hours, weekend or emergency (natural disaster, major incident, etc.) support.
Have or earn at least 1 of these 3 certifications below (or equivalent) within 60 day- MTA: Windows Operating System Fundamental, MD-101: Modern Desktop Administrator Associate, or CompTIA A+.

FLSA Status Description

Work is performed independently under limited supervision with considerable latitude. Position typically requires processing and interpreting complex, less clearly defined issues.

Work Conditions

Physical Ability: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and material of light to moderate weight (5-50 lbs). Tasks may involve extended periods of time at a keyboard or workstation.

Sensory Requirements: Some tasks require the ability to perceive and discriminate visual cues or signals, and to communicate orally and in writing.

Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions.

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help desk technician jobs in punta gorda, fl

Help Desk Technician (Part-time)

Now Hiring IT and Telecom Field Technicians

Maintenance Worker

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