Senior HVAC Service Manager
Confidential Leadership Search | Fast-Growing Residential Home Services Company
$85,000-$120,000 Annual Salary + Bonus Opportunity
This is not a maintenance-mode management position. This is a builder's seat for a proven service leader who wants influence, accountability, growth, and a real pathway into broader operations leadership.
The Opportunity
A fast-growing residential home services company is confidentially seeking a Senior HVAC Service Manager to lead, develop, and scale a high-performing HVAC service department.
This role is built for a proven HVAC service leader who understands that great results come from great people, strong systems, consistent coaching, and disciplined execution. We are looking for someone who can lead technicians, drive KPIs, protect the client experience, and help create the next level of operational maturity inside a rapidly growing company.
For the right leader, this role offers a clear advancement pathway, including the potential to grow into an Operations Manager position as the company continues to expand.
Why This Role Should Catch Your Attention
· High-impact leadership seat inside a fast-growing residential home services company.
· Clear opportunity to influence people, process, performance, and department direction.
· Potential pathway into Operations Manager for a leader who earns broader responsibility.
· Strong compensation structure with annual salary and bonus opportunity tied to leadership impact and department performance.
· Opportunity to coach and scale a service team using proven service systems, KPI discipline, and real-time field leadership.
· A culture-focused environment where performance and people development are expected to work together.
Compensation
$85,000-$120,000 Annual Salary + Bonus Opportunity Bonus potential is tied to department performance, KPI improvement, leadership impact, team development, client experience, and overall company growth.
The Leadership Mission
The Senior HVAC Service Manager will own the daily performance, leadership, coaching, and continued development of the HVAC service department. This person must be able to operate at both the field level and the leadership level: riding with technicians, coaching calls, reading dashboards, improving process, resolving escalations, and helping build scalable systems.
The right candidate will understand that the job is not simply to manage technicians. The job is to build a department that produces consistent results through training, accountability, communication, and culture.
What You Will Lead
· Lead, coach, develop, and hold accountable a team of residential HVAC service technicians.
· Drive performance through call-by-call coaching, ride-alongs, service meetings, one-on-one development, and consistent follow-up.
· Coach technicians using a proven service system, with strong preference for Nexstar Service System experience.
· Improve technician confidence in communication, discovery, diagnosis, options presentation, client education, and follow-through.
· Lead and improve performance across both turnover technician and selling technician models.
· Help technicians understand when to repair, when to turn over, how to involve a Comfort Advisor, and how to create a strong client experience without pressure or shortcuts.
· Manage departmental KPIs including revenue, conversion rate, average ticket, maintenance performance, callback rate, club membership performance, turnover rate, lead quality, client satisfaction, and technician productivity.
· Provide technical leadership on complex diagnostics, repairs, airflow issues, refrigerant issues, electrical issues, system performance challenges, and escalated service calls.
· Partner with dispatch, Comfort Advisors, install, warehouse, and senior leadership to improve workflow, handoffs, capacity, communication, and operational efficiency.
· Identify bottlenecks, training gaps, process breakdowns, and growth opportunities inside the service department.
· Help recruit, onboard, train, and retain top service talent.
· Ensure safety standards, company procedures, local code requirements, and compliance expectations are consistently followed.
· Resolve escalated client concerns with professionalism, urgency, ownership, and sound judgment.
· Help build scalable systems that support continued growth and future multi-trade operational leadership.
· Serve as a culture carrier through consistency, humility, accountability, urgency, and leadership by example.
Preferred Candidate Profile
The preferred candidate has deep experience leading a residential HVAC service department inside a performance-driven home services company. This person knows how to use systems, data, field coaching, and leadership cadence to create consistent results.
· Hands-on experience with the Nexstar Service System.
· Proven ability to perform call-by-call coaching that improves technician performance in real time.
· High proficiency leading both turnover technician and selling technician models.
· Experience coaching technicians on communication, discovery, options presentation, creating urgency ethically, and knowing when to involve a Comfort Advisor or replacement specialist.
· Strong understanding of service department KPIs including conversion, average ticket, club membership performance, callback rate, turnover rate, lead quality, client satisfaction, technician productivity, and revenue per opportunity.
· Ability to coach both technical execution and client-facing communication.
· Track record of helping technicians grow without creating a high-pressure or transactional culture.
· Knowledge of plumbing and electrical service operations is a strong plus, especially for candidates interested in advancement into broader operational leadership.
Required and Preferred Experience
· 7+ years of residential HVAC service experience preferred.
· 3+ years of service leadership, supervisory, or management experience preferred.
· Proven track record of leading technicians and improving department performance.
· Strong experience with technician coaching, ride-alongs, service meetings, performance conversations, and accountability systems.
· Strong technical HVAC knowledge including diagnostics, repairs, maintenance, airflow, refrigerant, electrical, controls, and system performance.
· Experience with ServiceTitan or a similar field service management platform strongly preferred.
· Ability to read and act on KPI reporting, dashboards, technician scorecards, and department trends.
· Excellent communication, organization, leadership, and problem-solving skills.
· Confidence to hold people accountable while maintaining trust and respect.
· Calm, professional, and solutions-focused under pressure.
· Strong commitment to client experience and team member development.
· Valid driver's license with a clean driving record.
· Growth mindset and desire to advance into larger operational leadership.
What Makes Someone a Great Fit
· You are already leading technicians and know you are capable of more.
· You know how to coach the service process, not just technical repairs.
· You understand that great service leadership happens call by call, ride-along by ride-along, meeting by meeting, and conversation by conversation.
· You are highly comfortable leading selling technician and turnover technician models.
· You can build accountability without tearing people down.
· You can diagnose people problems and process problems, not just HVAC problems.
· You believe culture and performance should work together, not compete with each other.
· You want a leadership seat where your decisions, coaching, and standards actually matter.
· You are hungry for growth, but grounded enough to earn it.
· You want a pathway toward operations leadership and broader responsibility.
Advancement Opportunity
This role is designed for a leader who wants to grow. For the right candidate, the Senior HVAC Service Manager position may serve as a pipeline into an Operations Manager role as the company continues to scale.
Candidates with exposure to HVAC, plumbing, and electrical operations will be especially well-positioned for future advancement into multi-trade leadership. The ideal long-term fit is someone who can first lead HVAC service at a high level, then grow into broader responsibility across people, process, performance, and operational execution.
The Type of Leader Who Will Stand Out
The strongest candidate will be more than a technical expert. They will be a field-tested leader who knows how to create movement in a service department. They will know how to read the numbers, coach the behavior behind the numbers, and build trust with technicians while raising the standard.
This is an opportunity for someone who wants to help build something, not simply inherit something. The company is growing, the platform is expanding, and the right leader will have room to grow with it.
Confidential Next Step
Confidential inquiries are welcome. If you are a proven HVAC service leader with Nexstar Service System experience, strong call-by-call coaching ability, and the ability to lead both turnover technician and selling technician models - with an interest in growing into broader multi-trade operations leadership - this could be the next major step in your career.
Pay: $85,000.00 - $120,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- How many years of HVAC leadership or management experience do you have?
- Do you have experience with the Nexstar Service System?
- Have you led and coached residential HVAC service technicians through ride-alongs and call-by-call coaching?
Work Location: In person
