Top 21 Ccaas Jobs in Queens, Ny

Instructional Designer (Training and Development Representative)
NYC Health + Hospitals —New York, NY
- $75,000 - $85,000 a year
- Online Application
- Microsoft Word
- Microsoft Excel
- Writing skills
- Commuter assistance
- Paid holidays
12d
Toll Technology Consultant - Operations/CCaaS Specialist
HNTB Corporation —New York, NY
- $139,645.93 - $218,420.56 a year
- Full-time
- Engineering
- System design
- Finance
Service CCaaS Technology Delivery Lead
Accenture —New York, NY
- $122,700 - $302,400 a year
- Full-time
- Hybrid work
- Oracle
- Sales
- 5 years
- Paid holidays
- Disability insurance
Customer Success, Director
Genesys —New York, NY
- $128,700 - $226,300 a year
- Online Application
- Bachelor's degree
- Senior level
- Leadership
- Paid holidays
- Health insurance
Implementation Manager, Healthcare
Flip —New York, NY
- $120,000 - $150,000 a year
- Call employer
- Mid-level
- Office
- Communication skills
Quick Apply
National Account Executive
BCM One —New York, NY
- $90,000 - $120,000 a year
- Full-time
- Remote
- Up to 50% travel
- 5 years
- Travel
- Paid holidays
- Disability insurance
Quick Apply
Genesys Cloud Engineer
EmblemHealth —New York, NY
- $77,760 - $149,040 a year
- Call employer
- Research
- 3 years
- Bachelor's degree
PU&R Contact Center Operations and Transformation Manager
Deloitte —New York, NY
- $144,000 - $241,000 a year
- Full-time
- Computer science
- Computer Science
- Up to 50% travel
Sr Technical Program Manager
Parloa —New York, NY
- $170,000 - $210,000 a year
- 6 years
- Mentoring
- Agile
Quick Apply
Director, Sales, State & Local Government
Genesys —New York, NY
- $156,800 - $275,800 a year
- Online Application
- Up to 50% travel
- Bachelor of Science
- Office
- Paid holidays
- Health insurance
Amazon Connect Senior Consultant, Technical Transformation
Deloitte —New York, NY
- $110,700 - $218,300 a year
- Full-time
- Computer science
- 6 years
- Oracle
Senior Customer Success Specialist, Connect Specialty Sales
Amazon Web Services, Inc. —New York, NY
- $153,600 - $228,600 a year
- Full-time
- Experience equivalent to degree accepted
- Senior level
- Business
- AD&D insurance
- Health insurance
4d
Senior Account Executive, State and Local Government
Genesys —New York, NY
- $111,700 - $196,300 a year
- Online Application
- Bachelor's degree
- Travel
- Contracts
- Paid holidays
- Health insurance
Technical Delivery Lead - Customer Engagement Solutions, Google Cloud
Accenture —New York, NY
- $87,400 - $266,300 a year
- Full-time
- Hybrid work
- Google Workspace
- 6 years
- Computer Science
- Paid holidays
- Disability insurance
Amazon Connect Manager, Technical Transformation
Deloitte —New York, NY
- $130,800 - $241,000 a year
- Full-time
- Computer science
- Oracle
- Computer Science
Technical Delivery Lead - Customer Engagement Solutions, Google Cloud
Logic —New York, NY
- $87,400 - $266,300 a year
- Full-time
- 6 years
- Computer Science
- US work authorization
- Paid holidays
- Disability insurance
Platform Commercial Executive
Infobip Ltd —Jersey City, NJ
- $120,000 - $150,000 a year
- Full-time
- Hybrid work
- English
- Travel
- Contracts
- Paid parental leave
- Paid holidays
Sr. Assistant Vice President - Patient Access Growth
EXL Service —Jersey City, NJ
- $139,000 - $195,000 a year
- Full-time
- Oracle
- 8 years
- Bachelor's degree

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Instructional Designer (Training and Development Representative)

NYC Health + Hospitals -
New York, NY

Apply Now

Job Details

Full-time
$75,000 - $85,000 a year
12 days ago

Benefits

Commuter assistance
Paid holidays
Health insurance
Pension plan
Union benefits
Employee discount
Loan forgiveness

Qualifications

Writing skills
Research
Psychology of education

Full Job Description

About NYC Health + Hospitals

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Work Shifts

9:00 A.M – 5:00 P.M

Duties & Responsibilities

The Contact Center Instructional Designer will design and deliver scalable training programs for our patient support teams. The Instructional Designed will translate complex scheduling processes, Customer Relationship Management (CRM) workflows, and hospital policies into clear, user-friendly learning experiences. This role will ensure that learners are equipped to resolve issues efficiently while providing an empathetic patient experience.

General tasks and responsibilities will include:

Curriculum Development: Design and maintain engaging New Hire and Continuing Education curricula using adult learning principles.
Learning Asset Creation: Develop interactive e-learning modules, simulations, facilitator guides, and practical job aids (e.g., Quick Reference Guides, call flows).
Subject Matter Collaboration: Partner directly with Quality Assurance (QA), Team Managers, and Subject Matter Experts (SMEs) to identify knowledge gaps and update training in response to product/policy rollouts.
System Integration: Collaborate with the operations team to align training with core contact center technologies (e.g., Contact Center as a Service -CCaaS- platforms, workforce management tools).
Measurement & Evaluation: Conduct assessments, analyze program performance metrics, and gather feedback to evaluate the effectiveness of training and iterate on content.
Project Management: Manage multiple training projects simultaneously, meeting established deadlines without disrupting floor operations.
Performs other related duties as assigned by Manager, Call Center Training and Quality or Assistant Vice President Contact Center Solutions or Senior Contact Center leadership.

Minimum Qualifications

1. A baccalaureate degree from an accredited college or university in Education, Psychology, Personnel Administration, Business Administration, Management or related discipline; and
2. One year of experience in employee development and training programs in a health care facility, business, educational, governmental organization or other fields related to training, development and analysis, or training in implementation of operational or management systems; and
3. Knowledge of the principles of training, psychology of learning, applications and the ability to instruct and motivate; and
4. Ability to communicate orally and relate to others; and
5. Proficient writing and research skills; or
6. A satisfactory combination of education, training and experience indicating the ability to perform satisfactorily.

Department Preferences

3-5 years of experience in instructional design, specifically within a corporate training or contact center/customer care environment
Training
Instructional Design
Knowledge Management
Contact Center
Healthcare Operations
Detail-oriented with the ability to properly prioritize, plan and manage time
Strong written and verbal communication skills
Self-motivated with the ability to work independently
Creative problem solving
Critical thinking
Excellent Microsoft Word, PowerPoint, and Excel skills.
Learning Management Systems
Contact Center CRM and/or Health EMR
Computer based training instructional design
Deep understanding of learning theories (e.g., ADDIE, SAM) and methods to maximize knowledge retention in fast-paced environments.
Proficiency in rapid authoring tools (e.g., Articulate Storyline 360, Adobe Captivate, Camtasia) and Learning Management Systems (LMS).
Excellent written and verbal communication, project management abilities, and the capacity to adapt quickly to evolving business needs

Benefits

NYC Health and Hospitals offers a competitive benefits package that includes:

Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
Retirement Savings and Pension Plans
Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
Loan Forgiveness Programs for eligible employees
College tuition discounts and professional development opportunities
College Savings Program
Union Benefits for eligible titles
Multiple employee discounts programs
Commuter Benefits Programs

How To Apply

If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.

Apply Now

Refine Your Search

ccaas jobs in queens, ny

Instructional Designer (Training and Development Representative)

Toll Technology Consultant - Operations/CCaaS Specialist

Service CCaaS Technology Delivery Lead

Customer Success, Director

Implementation Manager, Healthcare

National Account Executive

Genesys Cloud Engineer

PU&R Contact Center Operations and Transformation Manager

Sr Technical Program Manager

Director, Sales, State & Local Government

Amazon Connect Senior Consultant, Technical Transformation

Senior Customer Success Specialist, Connect Specialty Sales

Senior Account Executive, State and Local Government

Technical Delivery Lead - Customer Engagement Solutions, Google Cloud

Amazon Connect Manager, Technical Transformation

Technical Delivery Lead - Customer Engagement Solutions, Google Cloud

Platform Commercial Executive

Sr. Assistant Vice President - Patient Access Growth

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About NYC Health + Hospitals

Work Shifts

Duties & Responsibilities

Minimum Qualifications

Department Preferences

Benefits

How To Apply

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