Be part of an amazing story.
Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
The Senior Director, Site Merchandising is a senior digital commerce leader responsible for setting the vision and long term strategy for a 360° digital category experience across Macy’s owned channels. This is a strategic leadership role, focusing on content strategy, customer experience, data-driven decision making, and cross functional influence to drive sustained growth in traffic, engagement, conversion, and profitability.
The Senior Director should lead high performing teams that optimize and evolve the digital category experience, using customer insights, analytics, and experimentation to inform strategy while delegating and streamlining tactical execution to scaled operational teams.
What You Will Do
Team Leadership
- Lead a team to achieve business results and KPIs by optimizing the customers’ shopping journey across all devices and experiences.
- Coach leaders to attract, retain, engage, and develop colleagues across various experience levels. Empower the team to remove obstacles.
- Develop an Agile Team capable of reacting to business changes with successful solutions.
- Inspire and motivate talent with a future-oriented mindset.
- Foster open communication and value open debate to ensure the best ideas are realized.
Drive Business Revenue And Conversion
- Set and own the long term vision for a best in class, end to end digital category experience that reduces friction and improves discovery, inspiration, and conversion.
- Translate customer insights, data, and market trends into clear strategic priorities for content, taxonomy, navigation, and category experience.
- Lead the content strategy for assigned categories, ensuring cohesive storytelling, improved discoverability, and customer inspiration across touchpoints.
- Champion customer first thinking and continuous improvement through test and learn, experimentation, and innovation.
Innovation And Additional Responsibilities
- Build and sustain strategic partnerships with Merchandising, Marketing/MMN, Planning, Marketplace, Product/UX, SEO, and Sitewide Operations.
- Influence roadmap priorities and investment decisions to elevate category experiences.
- Act as a senior thought partner to executive stakeholders, clearly articulating strategy, tradeoffs, and impact
- Maintain ongoing curiosity about emerging market trends and drive innovation.
- Stay ahead of trends and embrace new ideas and technologies.
- Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
Skills You Will Need
Strategic Thinking: Understanding of business issues and opportunities and ability to translate them into a vision, strategy, and action plan.
Solution Orientation: Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of problems and create alternative solutions that resolve the problems in the best interest of the business.
Reasoning Ability: Ability to work independently with minimal supervision and use judgment to make sound decisions.
Communication: Excellent communication and facilitation skills (oral, written, and listening) for a variety of audiences. Ability to understand, organize, and communicate complex information in an easily understandable format tailored to a variety of audiences.
Change Management: Ability to align the organization’s people and culture with changes in business strategy, organizational structure, technology, and business processes. Act as a change agent to implement and manage significant change initiatives that have a material impact to the organization.
Collaboration: Ability to build partnerships with key business stakeholders to identify opportunities to leverage smarter decision-making across our organization. Collaboration skills are critical.
Business Acumen: Awareness of the organization’s vision, structure, culture, philosophy, operating principles, and values. Knowledge, insight, and understanding of business concepts, tools, and processes that are needed for making sound decisions in the context of the company’s business; ability to apply this appropriately to diverse situations.
Functional Proficiency: Knowledge of major responsibilities, accountabilities, and organization of the enterprise.
Data Literacy: Must have superior analytical and mathematical skills, including the ability to compute rates, ratios, and percentages, and the ability to work with mathematical concepts such as probability and statistical inference.
Who You Are
Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply. MBA preferred.
12-15 years relevant professional experience required. 10-12 years of experience in retail/e-commerce/online product management, strategy and/or consulting and leading & managing direct and indirect reports.
Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
Able to work a flexible schedule based on department and company needs
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
- Tuition reimbursement
Access the full menu of benefits offerings here.
About Us
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story - apply today!
This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
DIGITAL00
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.
