Position Number: 1.3.4.4 Date: 05/21/2026
Position Title: Systems Administrator / Help Desk Specialist
Department: Computer Services Division: Business and Finance
Number of hours per week for which this position is budgeted: 40
Number of months per year for which this position is budgeted: 12
Reports to: Director of Computer Services FLSA Status: Non-Exempt
POSITION SUMMARY
The Systems Administrator / Help Desk Specialist provides first- and second-level technical support to faculty, staff, and students while also supporting the reliability and security of core IT systems. This role emphasizes customer service–focused technology support, end-user education, workstation and peripheral support, account administration, endpoint management, and day-to-day administration of campus systems and services in support of the mission of Hannibal-LaGrange University.
Employee must possess a vibrant, personal Christian faith including a clear testimony of Christian conversion and be actively involved in an evangelical, preferably Southern Baptist, church.
DUTIES AND RESPONSIBILITIES
- Provide front-line technical support via phone, email, ticketing system, and in person; prioritize, track, and resolve requests in accordance with service expectations. • Troubleshoot and resolve hardware, software, printing, account, and connectivity issues; escalate complex issues as needed and communicate status and next steps to end users. • Install, configure, and maintain desktops, laptops, printers, and peripherals; deploy and support standard images and approved software.
- Support classroom and campus audio/visual technology, including in-class assistance and coordination of equipment setup for events as needed.
- Document service requests and solutions; maintain and contribute to shared knowledge base articles, procedures, and system documentation.
- Administer user accounts and access (e.g., directory services, email, MFA, and application permissions); provision, modify, and deprovision accounts in accordance with policy. • Assist with administration of servers and core services (on-premises and/or cloud) including routine maintenance, patching, and basic performance monitoring.
- Support backups and recovery processes by checking job status, investigating failures, and assisting with restore requests as directed.
- Support endpoint management tasks (e.g., OS updates, antivirus/EDR, encryption, software deployment, and device compliance) to help ensure secure and consistent configurations.
- Assist with basic network administration and troubleshooting (switches, wireless, DHCP/DNS, VPN) and coordinate with vendors or senior IT staff for advanced issues. • Assist with inventory tracking, purchasing research, asset lifecycle activities, campus events, and other IT support tasks as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
- Working knowledge of Windows operating systems and common productivity software; ability to support both Windows and macOS endpoints as applicable.
- Working understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi, VPN) in a managed campus environment.
- Strong troubleshooting and customer service skills with the ability to communicate clearly with non-technical users; consistent attention to documentation and follow-through. • Ability to manage multiple tasks, work independently, and collaborate effectively with others; demonstrated ownership of issues through resolution.
- Experience or familiarity with directory and identity management (e.g., Active Directory and/or Microsoft 365 administration) including account provisioning and group/permission management.
- Familiarity with endpoint management and deployment tools (e.g., imaging, MDM, software deployment, patch management) and basic hardware lifecycle processes.
- Awareness of security best practices (least privilege, MFA, phishing awareness, vulnerability/patch hygiene) and ability to follow IT policies and compliance requirements. • Basic scripting/automation skills (e.g., PowerShell) and ability to learn new systems quickly are a plus.
- Ability to lift and carry equipment up to 25 pounds and work under desks or in confined spaces.
- Commitment to the mission and values of Hannibal-LaGrange University.
EDUCATION, EXPERIENCE, AND TRAINING
- Bachelor’s degree in a computer-related field preferred; relevant certifications or equivalent experience may be considered.
- Two (2) or more years of experience in end-user support/help desk, with demonstrated exposure to systems administration tasks (account management, patching, backups, server or cloud administration).
- Equivalent combinations of education, training, and experience may be considered.
To apply, please submit an application
- This job description is not intended to be all-inclusive; an employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and/or other management as required. HLGU reserves the right to revise or change job duties, required skills, or qualifications as the need arises. This job description does not constitute a written or implied contract of employment. The aforementioned job requirements are subject to change to reasonably accommodate qualified disabled individuals.
