Top 13 It operations technician Jobs in Quincy, Wa

Data Center Support Technician
H5 Data Centers —Quincy, WA
- $23 - $26 an hour
- Weekends as needed
- Mid-level
- Windows
- Organizational skills
Quick Apply
IT Operations Technician
CUSTOM APPLE PACKERS —Quincy, WA
- $24 - $31 an hour
- On call
- Mid-level
- Office
- Windows
Quick Apply
Data Center Deployment Logistics Technician
Lambda —Quincy, WA
- $89,000 - $119,000 a year
- Full-time
- Up to 50% travel
- ERP systems
- Mid-level
- Health insurance
- Dental insurance
7h
Fiber Technician – East Wenatchee, WA
Cogent Communications —East Wenatchee, WA
- $54,000 - $90,000 a year
- Email
- Office
- Travel
- 1 year
- Disability insurance
- Health insurance
Quick Apply
8d
Maintenance Technician Full Time or Part Time
Interurban Suites Hotel —Soap Lake, WA
- $21 - $25 an hour
- Part-time
- Mid-level
- Ability to lift 50 pounds
- Communication skills
- Opportunities for advancement
Quick Apply
3d

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IT Helpdesk Technician
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Participate in ongoing training to develop technical and compliance-related skills. Certification in Information Technology, Computer Science, or related field;…
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Data Center Support Technician

H5 Data Centers -
Quincy, WA

Quick Apply

Job Details

Full-time
$23 - $26 an hour

Qualifications

Physical security incident response
Data Center Operations
Data center experience
Fire safety
Email customer support
Facility security measures implementation
Responding to infrastructure failures
CCTV system operation (AV)
Phone communication
Operations coordination
Facilities fire safety systems
IT system monitoring
iOS
Security policy Implementation (information security management)
Mid-level
Windows
Incident Escalation
Managing clients in a customer support role
Dispatching
Control room operations
Customer engagement
Visual inspection as testing technique
Organizational skills
Patrolling
Security system monitoring (security system operation)
Emergency communication
Security escort duties
Access control management
Facility security systems
Technical support via email

Full Job Description

Position Summary

The Data Center Support Technician is responsible for managing operational integrity of the H5 Data Centers’ facility. They oversee the physical security operations ensuring the overall site integrity while maintaining all aspects of access control and surveillance of the location. Additionally, they are responsible to act as a single point of contact for all customer engagement, daily handling of incoming calls, ticket processing, incident management and coordination. Individuals will be required to perform basic remote hands and escort duties on behalf of customers. Finally, they will monitor the health of all critical systems including building management, fire control, camera surveillance, access control, and network. The candidate must be willing to work any shift assigned to them, weekends and holidays.

Essential Job Functions

Responsible for all aspects of physical security at the data center
- Video surveillance
- Access control administration
- Processing access requests
- Regular patrols
- Security policy enforcement
- Incident response
Customer Support
- Primary point of contact for customer requests via phone, e-mail, and portal
- Processing requests and engage with subject matter experts as appropriate
- Administer ticket queues to ensure regular and timely updates through resolution and adherence to SLA’s
- Provide escort duties for H5 Telco’s and vendors as well as customer vendors
- Perform basic remote hand support duties on behalf of customers
- Primary focal point for incident management and escalations
Facility Monitoring
- Monitor the health of building critical systems via BMS and visual inspection
  - Power
  - Cooling
  - Fire systems
- Monitor the health of access control, camera surveillance and perimeter intrusion
- Monitor the health of critical IT systems
  - Networks
  - Servers
- Perform incident coordination on the event of significant incidents
  - Initial response and dispatch of vendors
  - Escalate to senior management
  - Set up crisis ridge (if appropriate)
  - Sent our advisories
  - Coordinate restoration with on-site personnel

Qualifications

Education:

Minimum two (2) year college degree preferred

Experience:

Excellent interpersonal and communication skills (written and oral)
Familiar with physical security protocols
Customer service experience
IT system qualifications will be required if not already certified

Skills and Abilities

Competent in the use of Windows, MAC and IOS systems
Organization and time management skills
Must be a self-starter, able to work in a fast paced constantly changing environment
Ability to work well in a team environment or independently with minimal supervision
Comprehensive understanding of data center best practices is a bonus

Quick Apply

Refine Your Search

it operations technician jobs in quincy, wa

Data Center Support Technician

IT Operations Technician

Data Center Deployment Logistics Technician

Fiber Technician – East Wenatchee, WA

Maintenance Technician Full Time or Part Time

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