Top 7 Home care coordinator / admin assistant Jobs in Raeford, Nc

Home Care Coordinator / Admin Assistant
Life Net Services, LLC —Fayetteville, NC
- $11 - $13 an hour
- Part-time
- Customer service
- HIPAA
- Office
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LPN Coordinator (Non-Exempt)- Full-time Days
Cape Fear Valley Health System —Fayetteville, NC
- Full-time
- Writing skills
- English
- Mid-level
CMA - Care Coordinator: Emergency Care Coordinator (Remote)
Pinehurst Medical —Pinehurst, NC
- Full-time
- Remote
- CPR Certification
- BLS Certification
- Mid-level
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Home Care Coordinator / Admin Assistant
Life Net Services, LLC —Fayetteville, NC
Manage inbound and outbound calls and meet expected metrics, KPI's and quality of service standards. Schedule field staff to provide service for clients.
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DAYMARK RECOVERY SERVICES INC —Erwin, NC
Education and/or Experience: A Bachelor’s Degree from an accredited college with a major in chemical dependency, psychology, social work, counseling, nursing or…
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Home Care Coordinator / Admin Assistant

Life Net Services, LLC -
Fayetteville, NC

Quick Apply

Job Details

Part-time | Full-time
$11 - $13 an hour

Qualifications

Customer service
Organizational skills
Phone etiquette
Stakeholder relationship building
Time management
Office experience

Full Job Description

Our Office is looking for a comprehensive and compassionate Home Care Coordinator/ Administrative Assistant who can handle all general office duties.

Department & Position Overview:

The Care Coordinator guides patients and caregivers through their home care journey. This role provides an exceptional customer service experience while ensuring that our patients are receiving the care they need. We value your empathetic customer service approach and your "can-do" positive attitude that ensures our patients and caregivers feel heard and cared for.

Everyday You Will:

Schedule field staff to provide service for clients
Interact with families, clients and caregivers about services
Provide clients and caregivers with accurate schedules.
Follow-up with clients and caregivers regarding coverage, and cancellation of staff.
Maintain management team of changes in the status of clients and caregivers.
Actively participate in regular staff meetings to provide guidance on any changes with staffing requirements.
Follow all HIPAA Privacy and Security Rules.
Manage inbound and outbound calls and meet expected metrics, KPI's and quality of service standards
Display empathy, actively listen, and clearly communicate with callers to ensure their needs are addressed and to foster a positive experience and relationship
Review, assess and resolve the patient/caregivers needs and understand the reason for inbound inquiries
Address all questions or complaints, and provide an accurate and efficient response time of resolution; consistently meet internal service level agreements and goals in a timely manner
Assist and resolve pre-billing, payroll issues and partner with HR
Serve as a key point-of-contact for enrolled caregivers for non-clinical inquiries such as pay discrepancies, timesheet errors, direct deposit changes, schedule changes of caregivers, and more.
De-escalate situations involving dissatisfied customers, offering patient assistance and support; escalate unresolved patient and caregiver issues to the appropriate teams to ensure a quick turnaround time and resolution
Adhere to a revolving monthly client service and compliance standard
Effectively input and update the case file and account data within our Electronic software

Ideal Candidate Will Possess:

Proven Exceptional Customer Service experience
Strong customer focus and adaptability to different personality types
Ability to multitask, set priorities and manage time effectively
Build sustainable relationships and engage patients/caregivers by taking the extra mile in resolving any issues/concerns
Must have poise and patience when dealing with customers
Strong phone and verbal communication skills along with active listening skills; ability to comfortably resolve issues over the telephone
Attention to detail and data accuracy
Ability to meet and/or exceed weekly targets or metrics
Excellent communication (written and verbal) and organization skills
Effective time management, prioritization and multitasking skills
Proactive with a commitment to excellence in your work
Flexibility and openness as the role and responsibilities may change and or evolve as we grow! The ideal candidate is an experienced professional and an excellent communicator who understands the importance of building and maintaining solid working relationships. This position requires exceptional attention to detail and an ability to plan, organize and execute daily procedures smoothly, as well as handle a wide range of administrative tasks in a timely manner.

Job Types: Full-time, Part-time

Pay: $11.00 - $13.00 per hour

Work Location: In person

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Refine Your Search

home care coordinator / admin assistant jobs in raeford, nc

Home Care Coordinator / Admin Assistant

LPN Coordinator (Non-Exempt)- Full-time Days

CMA - Care Coordinator: Emergency Care Coordinator (Remote)

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