Top 29 Front office agent Jobs in Raleigh Durham Nc

Front Desk Agent
HILTON DURHAM NEAR DUKE UNIV —Durham, NC
- Full-time
- English
- Hotel
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Guest Service Agent
Embassy Suites, Raleigh —Raleigh, NC
- Hotel
- High school diploma or GED
- Accounting
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Sage Hospitality —Raleigh, NC
- $17.50 - $18.50 an hour
- Full-time
- English
- Hotel
- High school diploma or GED
- AD&D insurance
- Health insurance
Hotel Front Desk Associate
Hilton Garden Inn Raleigh-Durham/RTP —Durham, NC
- $15 - $17 an hour
- Weekends as needed
- Microsoft Word
- Ability to walk for extended periods
- English
Quick Apply
Candlewood Suites Raleigh Crabtree - Front Desk Agent
Aimbridge Hospitality —Raleigh, NC
- Full-time
- Hotel
- High school diploma or GED
- Entry level
- AD&D insurance
- Disability insurance
Front Office Manager
HILTON DURHAM NEAR DUKE UNIV —Durham, NC
- Full-time
- Microsoft Excel
- English
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
4d
Front Desk Agent
Holiday Inn Express RDU —Morrisville, NC
- $14.00 - $16.50 an hour
- Part-time
- Hotel
- US work authorization
- In-person
- Health insurance
- Dental insurance
Quick Apply
Hotel Front Desk
Courtyard by Marriott —Chapel Hill, NC
- $15 an hour
- Part-time
- No education required
- Sanitation
- Research
- Health insurance
- Dental insurance
Quick Apply
Assistant General Manager
CROWN HOTEL & TRAVEL MANAGEMENT LLC —Knightdale, NC
- $40,000 - $44,000 a year
- Full-time
- Computer literacy
- Basic math
- English
- Paid training
- Health insurance
Quick Apply
9d
Front Office Agent
The Carolina Inn —Chapel Hill, NC
- $16 an hour
- Full-time
- Hotel
- Reliable transportation
- Ability to stand for extended periods
- Employee stock purchase plan
- Health insurance
7d
Guest Service Agent
DALY HOLDINGS INC —Morrisville, NC
- Part-time
- Background check
- Computer literacy
- Hotel
Quick Apply
4d
Guest Service Agent
Holiday Inn Express —Chapel Hill, NC
- Part-time
- No education required
- Sanitation
- Research
Quick Apply
Guest Service Agent
Hampton Inn & Suites / Home2 Suites Durham University —Durham, NC
- Part-time
- Background check
- Computer literacy
- Hotel
Quick Apply
Night Auditor - PT
Embassy Suites Raleigh Crabtree —Raleigh, NC
- $17 - $19 an hour
- Part-time
- English
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Guest Service Agent
FFRN HOTEL INC —Raleigh, NC
- Part-time
- Computer literacy
- Hotel
- Ability to stand for extended periods
Quick Apply
2d
Guest Service Agent
WF HOTEL INC —Wake Forest, NC
- Part-time
- Background check
- Computer literacy
- Hotel
Quick Apply
Guest Experience Agent
The StateView Hotel —Raleigh, NC
- $15 an hour
- Weekends as needed
- Ability to stand for extended periods
- Communication skills
- Entry level
- 401(k) matching
Quick Apply
7d
Night Auditor -FT
Embassy Suites Raleigh Crabtree —Raleigh, NC
- $17 - $19 an hour
- Overnight shift
- English
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
OFFICE ADMIN ASSISTANT / HEALTH INSURANCE AGENT
THE MAIR AGENCY INC —Raleigh, NC
- $48,000 - $52,000 a year
- Full-time
- Office
- Administrative experience
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
Guest Service Agent 7-3pm and 3-11pm
INNKEEPER PROPERTIES INC —Durham, NC
- Part-time
- Computer literacy
- Hotel
- Ability to stand for extended periods
7h

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Front Desk Agent

HILTON DURHAM NEAR DUKE UNIV
Durham, NC

Quick Apply

Job Details

Full-time

Benefits

Disability insurance
Health insurance
401(k)
Paid time off
Employee assistance program
Life insurance

Qualifications

Visitor query response
Hotel and accommodations payment processing
Cash amount verification
Customer relationship building
Fire safety
Hotel policy compliance
Phone communication
Greeting customers
Client inquiry handling
Cash drawer securing
Answering guest questions
English
De-escalation techniques
Conflict de-escalation
Personal protective equipment (PPE) adherence
Compliance with security regulations
Credit card payment processing
Financial issue resolution
High school diploma or GED
Hotel room assignment management
Math
Customer engagement
Hotel emergency procedures
Safety equipment
Hotel and accommodations guest complaints handling
Clean workspace maintenance
Accident reporting
Hotel safety procedures
Entry level
Office phone management

Full Job Description

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

JOB SUMMARY

Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel’s high standards of quality.

ESSENTIAL JOB FUNCTIONS

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas.
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers’ checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
Close guest accounts at the time of check out and ensure guest’s satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines, may include turning problem over to a supervisor.
Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times.
Adheres to all company policies and procedures.
Follows safety and security procedures and rules.
Knows department fire prevention and emergency procedures.
Utilizes protective equipment.
Reports unsafe conditions to supervisor/manager.
Reports accidents, injuries, near-misses, property damage or loss to supervisor.
Provides for a safe work environment by following all safety and security procedures and rules.
All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
Assists other Front Desk Personnel when need.
Perform any related duties as requested by supervisor/manager.

KNOWLEDGE, SKILLS & ABILITIES

The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable

Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
Prior hospitality experience preferred, but not required.
Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
Ability to read, listens, and communicates effectively in English, both verbally and in writing.
Ability to access and accurately input information using a moderately complex computer system.
Hearing and visual ability to observe and detect signs of emergency situations.

PHYSICAL DEMANDS

Ability to stand and move throughout front office and continuously performs essential job functions.
Stand 95% of shift
Lifting up to 25 pounds maximum.
Occasional twisting, bending, stooping, reaching, standing, walking.
Frequent talking, hearing, seeing and smiling.

Benefits

401(k)
Disability insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Room Discounts
Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Quick Apply

Refine Your Search

front office agent jobs in raleigh durham nc

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Guest Experience Agent

Night Auditor -FT

OFFICE ADMIN ASSISTANT / HEALTH INSURANCE AGENT

Guest Service Agent 7-3pm and 3-11pm

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