Top 10 Data entry remote Jobs in Rancho Cucamonga Ca

Outsource Task Processor III
LERETA, LLC —Pomona, CA
- $16.96 - $24.00 an hour
- Remote
- Microsoft Word
- Customer service
- Research
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Outsource Task Processor III
LERETA, LLC —Pomona, CA
Processes research requests with predetermined processing steps to determine root cause, including: research for missing payments, misapplied payments, payments…
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Outsource Task Processor III

LERETA, LLC -
Pomona, CA

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Job Details

$16.96 - $24.00 an hour
4 days ago

Qualifications

Microsoft Word
VLOOKUP function
Customer communication
Mortgage services
Customer service
Word embeddings
High school diploma or GED
Typing
10 key typing
Quality data entry
Excel data analysis

Full Job Description

The Outsource Task Processor III processes and researches tasks (inquiry) initiated by either the LERETA Call Center (initiated by a homeowner inquiry), lender, or internal LERETA source with without supervision. With effective decision making, the position assesses penalty determinations, and successfully manages individual pipeline while adhering to lender’s Service Level Agreement without supervision. The role maneuvers successfully through all systems, understands general workflow, and has the ability to advise of any unusual circumstances or requirements that could endanger the Service Level Agreement being met.

Tax Procurement and Payment

Procures tax amount data from taxing agency jurisdictions. Tax amount data procurement method consists of telephone, e-mail, and fax communication to taxing agency jurisdictions

Interprets tax amount data and statuses per property taxes received from taxing agency jurisdictions and effectively identify tax status for payment processing

Processes research requests with predetermined processing steps to determine root cause, including: research for missing payments, misapplied payments, payments from escrow, over payments at taxing authorities, verify delinquencies, obtaining current tax amounts and requesting refunds

Follows agency guidelines and special processing instructions

Builds Tax Lines as needed utilizing the TED table

Validates lender payees prior to making disbursements

Completes Tax Processing Reports accurately prior to ELD (excluding Handle Manual if applicable)

Completes all required processing on exception reports within SLA

Balances all disbursements prior to end of day and submit all payment back daily

Trains other employees on all aspects of Task Processing

Workflow Management

Monitors, reports, and communicates status of work assignments and statistics to Team Lead/Supervisor while identifying any opportunity to increase efficiency processing research task

Prepares production/statistical reports to mortgage lenders and direct supervisors

Ensures all items follow standards and all SLA’s

Notifies Leadership when overtime or assistance is needed

Customer Service

Responds to mortgage lenders and taxing agency jurisdictions by utilizing effective verbal and written communication in a prompt and accurate manner

Notifies business partners of reporting errors in a clear concise manner

Maintains a positive working relationship with both internal and external business partners

Communicates new lender requests to management

Quality Control

Applies and supports the implementation of new or modified policy and procedures as instructed to ensure Task Research Team standards are met

Prepares production/statistical reports as applicable

Maintains required quality scores

This position will perform other duties as assigned based on the needs of the department.

Salary range: $16.96 - $24.00

Core Competencies:

Must be a team player and can work in a team environment
Must possess effective communication skills, both written and verbal
Must be able to work in a fast-paced environment
Ability to work under time constraints and meet high priority deadlines to ensure task is processed by expected completion data

Required Education and Experience:

High School Diploma or equivalent
Experience in Microsoft Excel and Microsoft Word
Experience in Black Knight (MSP), Fiserv, FICS, and EAS Lender Servicing Systems
Data Entry/Computer usage experience
Customer Service Experience
Minimum of 2 years as an Outsourcing Task Processor II
Must be able to type 40+ wpm
Must have intermediate Microsoft Excel Skills (Filter, Sort, VLOOKUP and Pivot Tables)
Must be able to use 10 key by touch; 9k or above with 98% accuracy
Must have intermediate knowledge of Real Estate Tax Servicing

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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