Top 6 It help desk associate Jobs in Rancho Cucamonga Ca

IT Help Desk Associate
UFC Gym —Corona, CA
- $70,000 a year
- Full-time
- Hybrid work
- Mid-level
- Communication skills
- Work from home
- Employee discount
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12d
IT Associate
Woodcraft Rangers —Inland Empire, CA
- $28.00 - $33.50 an hour
- Full-time
- Computer literacy
- Mid-level
- Office
4d
Program Success Associate (Canadian French/ English Bilingual - West Coast)
Tuition.io, Inc. —California
- $21.64 - $26.44 an hour
- Overtime
- Remote
- Background check
- Google Workspace
- Salesforce
- Health savings account
- Health insurance
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Gentle Monster —Hollywood, CA
Bachelor's degree in IT, Computer Science, or a related field. Coordinate with external vendors and service providers for hardware repairs, replacements, and…
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Help Desk Technician - Tier 1
Micronova Manufacturing Inc. —Torrance, CA
Assist in deploying standard tools (e.g., RMM agents, antivirus, backup solutions). *Service Desk Duties:* Answering client calls or reviewing, resolving and…
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Associate degree or coursework in Information Technology or related field. The Entry-Level IT Support Specialist provides first-line technical support to end…
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IT Help Desk Associate

UFC Gym -
Corona, CA

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Job Details

Full-time
$70,000 a year
12 days ago

Benefits

Work from home
Employee discount

Qualifications

Defect resolution root cause analysis
IT user and group management
Technical documentation
Incident report management
Defect analysis
Laptop (troubleshooting support)
Incident management software
Microsoft Exchange
Incident Escalation
Email configuration (technical support)
Desktop (troubleshooting support)
Computer management
Incident management operations support
Remote access software
Desktop applications
System deployment
Problem management
Desktop administration
Escalation handling
Operating system installation
Ticketing system technical support
Failure analysis

Full Job Description

Benefits:

Employee discounts
Wellness resources

We empower the fighting spirit in you!

GENERAL SUMMARY
The IT Coordinator is responsible for ensuring corporate office and gym end users receive efficient and timely technical support. Manages the IT ticketing system and assists in supporting all IT-related systems throughout the organization.

ESSENTIAL DUTIES & RESPONSIBILITIES

Provides technical support to end users in person, via phone, email, or remote connection.
Creates and maintains Active Directory user accounts.
Creates and maintains hosted Exchange email accounts.
Images, builds, and post-configures desktop and laptop PCs with required settings and applications.
Establishes priorities and response objectives based on the severity of each support issue.
Creates and manages IT help desk tickets as a foundation for issue tracking and resolution; escalates as necessary and follows issues through to completion.
Tracks and maintains tickets through the entire lifecycle, ensuring resolution, follow-up, and detailed documentation.
Verifies ticket closure meets customer satisfaction.
Must be able to travels to gym locations for system setup and on-site troubleshooting.
Applies critical thinking and diagnostic techniques to identify problems, perform root cause analysis, and implement resolutions.
Performs other related duties and assignments as required.

Required Knowledge, Skills & Technologies

Proficiency in Microsoft Active Directory user and group management.
Experience administering Microsoft 365 email accounts.
Strong knowledge of Windows desktop and laptop deployment, imaging, configuration, and troubleshooting.
Experience with IT ticketing/help desk systems, incident management, escalation procedures, and documentation.
Familiarity with remote support tools and remote desktop technologies.
Ability to perform root cause analysis, diagnose technical issues, and implement effective resolutions.
Strong customer service, communication, and organizational skills.

Flexible work from home options available.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym.

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it help desk associate jobs in rancho cucamonga ca

IT Help Desk Associate

IT Associate

Program Success Associate (Canadian French/ English Bilingual - West Coast)

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