Top 50 Customer solution & claims associate Jobs in Randolph, Nj

Customer Solution & Claims Associate (Remote)
Nestlé Health Science —Bridgewater, NJ
- $45,000 - $55,000 a year
- Remote
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Health insurance
- 401(k) matching
1d
Senior Logistics & Trade Compliance Specialist
CompoSecure —Somerset, NJ
- $31.25 - $38.46 an hour
- Email
- Oracle
- 5 years
- Office
- Health savings account
- Paid holidays
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Account Associate
RPS —Berkeley Heights, NJ
- $36,500 - $71,000 a year
- Full-time
- Remote
- Microsoft Excel
- No experience needed
- Mid-level
- Paid parental leave
- Health savings account
Customer Relations Associate
Rymax Marketing Services —Pine Brook, NJ
- Spanish
- Office
- Organizational skills
- Disability insurance
- Health insurance
Associate Data Engineer (Remote)
Crum & Forster —Morristown, NJ
- $71,600 - $105,000 a year
- Remote
- Computer science
- Computer Science
- Mid-level
- Employee stock purchase plan
- Health insurance
Specialist, Pharmacovigilance
ConnectiveRx —Whippany, NJ
- $18.96 - $25.85 an hour
- Full-time
- Spanish
- Microsoft Excel
- HIPAA
- Disability insurance
- Health insurance
Client Support Specialist-Claims
Raphael and Associates —Rutherford, NJ
- Full-time
- Office
- Administrative experience
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Quality Coordinator
Wieland —Parsippany-Troy Hills, NJ
- Full-time
- Microsoft Excel
- Oracle
- Microsoft Outlook
- Health savings account
- Paid holidays
Associate Actuary - Risk Management
AIG PC Global Services, Inc. —Parsippany-Troy Hills, NJ
- $110,000 - $145,000 a year
- Email
- Research
- Mid-level
- Office
- Health insurance
Quick Apply
CISA Surplus Lines Operations Specialist
Chubb —Whitehouse Station, NJ
- $60,000 - $80,000 a year
- Research
- Mid-level
- Associate's degree
Senior Collections Specialist, Accounts Receivable North America
DSV —Iselin, NJ
- $65,000 - $85,000 a year
- Full-time
- Mid-level
- Office
- Microsoft Office
Associate Actuary - Retail Property
National Union Fire Insurance Company of Pittsburgh, Pa. —Parsippany-Troy Hills, NJ
- $110,000 - $141,000 a year
- Email
- Office
- Senior level
- Communication skills
- Health insurance
Quick Apply
Collections Supervisor
Infucare Rx Inc on behalf of itself and its subsidiaries —Fairfield, NJ
- $65,000 - $70,000 a year
- Full-time
- Microsoft Excel
- Mid-level
- High school diploma or GED
Quick Apply
2d
Associate Account Manager
ArcBest —Avenel, NJ
- $29.81 - $38.95 an hour
- Full-time
- Computer literacy
- Bachelor's degree
- Entry level
SMART Business Development Associate
Chubb —Whitehouse Station, NJ
- $60,000 - $88,000 a year
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Work from home
Freezer, Cooler and Deli Stocker Associate
Sam's Club —Edison, NJ
- $19 - $27 an hour
- 18 years or older
- High school
- Sales
- Paid jury duty
- Disability insurance
Associate Specialist, Patient Access (Morning Shift)
Ensemble RCM LLC —Montclair, NJ
- $17.00 - $18.15 an hour
- Full-time
- Hospital
- Customer service
- High school diploma or GED
- Tuition reimbursement
10d
Liability & Litigation Adjuster
Hippo Insurance —Morristown, NJ
- $110,000 - $133,000 a year
- 6 years
- Mid-level
- High school diploma or GED
- Disability insurance
- Dental insurance
Quick Apply
Associate Director, Commercial Data Management
Pharmacosmos Therapeutics Inc —Morristown, NJ
- $144,000 - $168,000 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Office
- 8 years
Quick Apply
11d
Associate Director, Insights & Analytics (COVID)
Shionogi Inc. —Florham Park, NJ
- $160,000 - $190,000 a year
- Email
- Hybrid work
- 7 years
- Computer Science
- Office

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Customer Solution & Claims Associate (Remote)

Nestlé Health Science -
Bridgewater, NJ

Apply Now

Job Details

$45,000 - $55,000 a year
1 day ago

Benefits

Health insurance
401(k) matching

Qualifications

Customer communication
Customer returns handling
High school diploma or GED

Full Job Description

At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life®, Nature's Bounty®, Vital Proteins®, Orgain®, Nuun®, BOOST®, Carnation Breakfast Essentials®, Peptamen®, Compleat Organic Blends®, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases.

At Nestlé Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to fostering professional growth and celebrating the achievements of our people along the way. We offer dynamic career paths, robust development, opportunities to learn from talented colleagues around the globe, and benefits that support physical, financial, and emotional wellbeing.

Join us to innovate for impact and reimagine the future of health and nutrition for patients and consumers.

Position Summary:

The Customer Solutions Associate serves as the primary point of contact and advocate for the customer and is responsible to optimize orders while driving efficiency and minimizing waste throughout the E2E Order to Cash process flow.

Important Note:

This position is remote. Preference will be given to candidates who reside within the Tri-State area (New York, New Jersey, and Connecticut), Arlington, VA & Solon, OH.
This position will report to Nestle/Nutrition & Health.

Key Responsibilities:

Demand Capture:

Capture incoming telephone and email demand from customers and ensure all required information is obtained to enable error-free order creation.
Create and categorize all types of interaction and feedback from customers, resolve if possible or assign to the appropriate team for resolution.

Order Filter:

Regularly monitor open orders and ensure adherence to the tasks and cadence
Collaborate with customer or cross functional business partners to resolve blocked orders within SLA such as Accounts Receivables
Optimize orders for logistical efficiency (e.g. maximize payload, grouping / splitting orders)

Order Fulfillment:

Contact customer when required due to Out of Stock or Stock Allocation issues
Collaborate with Order Fulfillment team to resolve issues preventing delivery note creation (e.g. delivery block)
Contact customer and propose resolution if issues identified post-delivery note due to Transportation or Warehousing issues (such as appointment scheduling, delivery delay, picking issues etc.)

Returns and Refusals:

Be principal customer contact for capturing, creating and registering all return requests
Assess compliance of Return Requests according to Market Return Policy Conditions
Obtain authorization from Sales for return requests that exceed Market Return Policy Thresholds
Validate returned product is in sellable condition and ensure all relevant documentation is provided for analysis of credit / debit value
Coordinate destruction or donation of goods when physical return is not warranted
Ensure refusals created by the OS&D team in Transportation contain appropriate order reason code and correct pricing prior to billing
Analyze reasons for refusals and contact customers to propose mitigation actions to reduce / eliminate in the future

Billing:

Collaborate with Billing in the resolution of billing issues that require customer contact

Additional Responsibilities:

Collaborate with key stakeholders and business partners (such as CFSC, Sales, Logistics, COC etc.) to ensure the quality of processes are aligned to meet the business and customer needs
Provide 360° visibility on status of orders to customers and internal teams
Apply appropriate root cause reason codes following global Reason Code Methodology
Identify, analyze and initiate the escalation process based on escalation criteria

Experience & Education Requirements:

High school degree or GED required
Bachelor's degree preferred
2+ experience in Supply Chain preferred (e.g Order Management, Distribution, Inventory Management, Transportation, Demand & Supply Planning Etc)
Availability / flexibility to work different shifts based on customer geography/time zone; or 7-day operations
Must have reliable internet service provider with direct access to modem for ethernet connection (no wi-fi or hot spot allowed) if working from home, as approved as well as dedicated work area to handle customer calls and work equipment.

SKILLS:

Excellent written and verbal communication skills
Excellent analytical aptitude with a proven ability to analyze/interpret data
Well-organized, methodical thinker with excellent decision-making skills
Strong and creative problem-solving skills
Proficiency in Microsoft office applications (e.g. Word, Excel, Outlook)
Ability to work in a fast-paced environment and handle multiple priorities
Ability to work independently with minimal supervision
Strong Customer Service mindset and passion for delighting customers internally and externally
Demonstrates a strong desire to develop trust and long-term relationships
Proactively seeks continuous process and service improvements
Strong result-orientation

#LI-KO1

The approximate pay range for this position is $45,000.00 to $55,000.00. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location.

Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at About Us | Nestlé Careers (nestlejobs.com)

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at [email protected] or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.

Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy.

Job Requisition: 413154

Apply Now

Refine Your Search

customer solution & claims associate jobs in randolph, nj

Customer Solution & Claims Associate (Remote)

Senior Logistics & Trade Compliance Specialist

Account Associate

Customer Relations Associate

Associate Data Engineer (Remote)

Specialist, Pharmacovigilance

Client Support Specialist-Claims

Quality Coordinator

Associate Actuary - Risk Management

CISA Surplus Lines Operations Specialist

Senior Collections Specialist, Accounts Receivable North America

Associate Actuary - Retail Property

Collections Supervisor

Associate Account Manager

SMART Business Development Associate

Freezer, Cooler and Deli Stocker Associate

Associate Specialist, Patient Access (Morning Shift)

Liability & Litigation Adjuster

Associate Director, Commercial Data Management

Associate Director, Insights & Analytics (COVID)

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