Top 44 Computer user support Jobs in Rapid City, Sd

Help Desk Technician I, Part-Time
Golden West —Rapid City, SD
- Part-time
- No experience needed
- Office
- Windows
- On-the-job training
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IT Operations Lead
BLACK HILLS WORKS, INC. —Rapid City, SD
- $25 - $28 an hour
- Computer Science
- 3 years
- Continuous improvement
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Salesforce Administrator I
BLACK HILLS FEDERAL CREDIT UNION —Rapid City, SD
- Extended hours
- Hybrid work
- Computer science
- Computer Science
- System design
Digital Services Manager
BLACK HILLS FEDERAL CREDIT UNION —Rapid City, SD
- Extended hours
- Hybrid work
- 5 years
- Salesforce
- Writing skills
Senior Patient Access Specialist | Occupational Medicine | 40 hrs/week
Sanford Health —Rapid City, SD
- $18 - $29 an hour
- 8 hour shift
- Background check
- Pass drug screening
- Mid-level
- Health insurance
- Dental insurance
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Senior Patient Access Representative | Occupational Medicine | PRN
Sanford Health —Rapid City, SD
- $18.25 - $25.50 an hour
- Online Application
- Background check
- Pass drug screening
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Senior Identity System Engineer
Sanford Health —Rapid City, SD
- $40 - $66 an hour
- 8 hour shift
- Background check
- Computer science
- Computer Science
- Health insurance
- Dental insurance
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Military Service - U.S. Navy, Information Technology Professional
U.S. Navy —United States
- $67,000 - $85,000 a year
- Full-time
- Background check
- High school diploma or GED
- Bachelor's degree
- Loan repayment program
- Health insurance
Senior Estimator Heavy Civil Construction
Thalle Construction Company —United States
- Extended hours
- Construction site
- Office
- Driver's License
- Paid holidays
- Disability insurance
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9d
Forward Deployed Frontend Software Engineer (Hybrid)
Fuze HR Solutions Inc. —United States
- $135,000 - $200,000 a year
- Online Application
- Hybrid work
- Computer Science
- Mid-level
- Bachelor's degree
Quick Apply
12h
Building Automated System Technician-On-Site at US Embassy Moscow (Relocation Required)
MEC Energy Services, LLC —United States
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
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Manager of IT Application - IFS ERP
Monarch Landscape Companies —United States
- $125,000 - $150,000 a year
- Full-time
- 7 years
- Computer Science
- Ability to walk for extended periods
- Health savings account
- Paid holidays
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Enterprise AI Platform Engineer
CGI Group, Inc. —United States
- $108,300 - $154,300 a year
- Azure
- Microsoft Outlook
- Computer Science
- Paid parental leave
- Paid holidays
Senior Director, Mobile Applications
SharkNinja —United States
- $213,200 - $298,500 a year
- Computer science
- Computer Science
- Bachelor's degree
- Health savings account
- AD&D insurance
2h

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IT Operations Lead
BLACK HILLS WORKS, INC. —Rapid City, SD
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Deposit Operations Team Lead
Security First Bank —Rapid City, SD
Bachelor’s degree in business, accounting, information technology, or a related field preferred. Support retail branches with deposit products and services,…
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Help Desk Technician I, Part-Time

Golden West -
Rapid City, SD

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Job Details

Part-time

Benefits

On-the-job training

Qualifications

Record keeping
Computer operation
iOS support
Phone communication
Technical documentation
macOS support
iOS
Android support
No experience needed
Windows
Customer support ticket management
Resolving technical support tickets
Computer networking
Telecommunication
macOS
Clean workspace maintenance
Communication skills
Technical Proficiency
Entry level
Under 1 year
Client interaction via phone calls

Full Job Description

This job requires living in South Dakota and being able to attend initial training in person in Rapid City, SD.

Evening and weekend positions available*

General Summary:
The Help Desk Technician provides remote technical support and assistance to end-users of telecommunications, broadband, and video providers nationwide. This position troubleshoots issues and ensures a friendly, helpful, and timely resolution. The Help Desk Technician will possess excellent communication skills and a strong ability to diagnose and resolve technical issues remotely. The Technician uses troubleshooting techniques to connect customers to the ISP-provided service and maintains detailed documentation of every customer interaction.

Essential Job Functions:

Assist customers with internet connectivity, Cable TV, IPTV, Video Streaming services, and Dial tone/Telephone support.
Provide excellent customer service while assisting customers.
Be familiar with industry-supported operating systems, including MacOS, Windows, iOS, and Android.
Clearly document work in the Help Desk ticketing system.
Effectively direct customers and maintain call control.
Direct customers to navigate their devices using provided tools and training.
Stay up to date with current happenings of the Help Desk via email, whiteboards, and other means of communication.
Multi-task to communicate with Senior Technicians and document the call while focusing on the customer's issue.
Communicate with the ISP Information Specialist to ensure that troubleshooting and the Helpdesk database are up-to-date and accurate.
Accept feedback from Supervisors and Quality Assurance specialists to improve metrics and performance goals.
Follow a posted schedule.
Follow logical troubleshooting steps to the conclusion.
Observe procedures and protocols set forth by ISPs.
Maintain a professional demeanor while assisting customers.
Communicate effectively with Peers and Management to ensure the job is completed correctly.

Other Responsibilities:

Performs all other related duties as assigned by Management.

Knowledge, Skills & Abilities:

Basic computer and networking knowledge.
Excellent communication skills.
Ability to multi-task.
Ability to learn new technology.
Excellent Customer Service skills.
Excellent written and verbal communication and presentation skills.
Strong problem-solving skills.
Must be organized with attention to detail.
Skilled in problem-solving and finding resolution.
Ability to learn and abide by Company policies and procedures.
Ability to communicate verbally and in written formats with co-workers and business associates professionally and courteously.
Must be able to work independently and make sound technical decisions using the information available.
Ability to function effectively as a team player.
Ability to communicate with members, employees, and various business contacts professionally and courteously.
Ability to keep work area clean.
Ability to type on a keyboard at a rate of at least 40 wpm.
Ability to follow oral and written instructions.

Education and/or Experience:
No prior experience or training is required. The Company provides an on-the-job training program.

Certifications, Licenses, Registrations:
Other Qualifications and/or Credentials:
Physical Requirements:
PHYSICAL REQUIREMENTS

0-24%

25-49%

50-74%

75-100%

Seeing:
Must be able to read computer screens and various reports.

X

Hearing:
Must be able to hear well enough to communicate with employees and business contacts.

X

Standing/Walking:
X

Climbing/Stooping/Kneeling:
X

Lifting/Pulling/Pushing:
X

Fingering/Grasping/Feeling:
Must be able to write, type,

and use a phone system.

X

Sitting

X

Working Conditions:
Good working conditions with the absence of disagreeable conditions. Climate controlled building with adequate lighting and space. The noise level in the work environment is usually moderate.

Note:
To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Disclaimer:
The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

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Refine Your Search

computer user support jobs in rapid city, sd

Help Desk Technician I, Part-Time

IT Operations Lead

Salesforce Administrator I

Digital Services Manager

Senior Patient Access Specialist | Occupational Medicine | 40 hrs/week

Senior Patient Access Representative | Occupational Medicine | PRN

Senior Identity System Engineer

Military Service - U.S. Navy, Information Technology Professional

Senior Estimator Heavy Civil Construction

Forward Deployed Frontend Software Engineer (Hybrid)

Building Automated System Technician-On-Site at US Embassy Moscow (Relocation Required)

Manager of IT Application - IFS ERP

Enterprise AI Platform Engineer

Senior Director, Mobile Applications

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