Top 11 It operations Jobs in Rapid City, Sd

IT Operations Lead
BLACK HILLS WORKS, INC. —Rapid City, SD
- $25 - $28 an hour
- Computer Science
- 3 years
- Continuous improvement
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Digital Services Manager
BLACK HILLS FEDERAL CREDIT UNION —Rapid City, SD
- Extended hours
- Hybrid work
- 5 years
- Salesforce
- Writing skills
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Rapid City, SD
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule

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Data Entry Processor
Quanta Services —Rapid City, SD
1+ year of data entry, administrative, or clerical experience. Brink Constructors, Inc. is an electrical contractor with over 75 years of experience in high-…
$19 - $25 an hour
Data Entry Processor
Brink Constructors, Inc. —Rapid City, SD
1+ year of data entry, administrative, or clerical experience. Brink Constructors, Inc. is an electrical contractor with over 75 years of experience in high-…
$19 - $25 an hour

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IT Field Tech Support
Proteam Solutions Inc. —Columbus, OH
Valid State of Ohio driver’s license is required. Familiarity with help desk ticketing systems and remote support tools. Job Types: Full-time, Contract.
$20 - $23 an hour
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Systems Administrator
MANDEX, Inc. —Columbus, OH
MANDEX, Inc has over 50 years of experience in all facets of information technology including systems engineering; systems testing; systems design and…
$38 - $40 an hour

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it operations jobs near rapid city, sd

IT Operations Lead

BLACK HILLS WORKS, INC. -
Rapid City, SD

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Job Details

$25 - $28 an hour

Qualifications

Desktop computer repair
Network troubleshooting
Hardware maintenance
Computer hardware
Desktop (troubleshooting support)
Desktop administration
Peripheral hardware support
IT department experience

Full Job Description

Position Summary

The IT Operations Lead is a senior-level, individual contributor role responsible for the operational health of the IT technician team. This position serves as the functional hub of day-to-day IT operations owning workload coordination, Tier 2 resolution standards, and the development of technician capability. The IT Operations Lead works in close collaboration with the Systems Architect, who owns network and systems infrastructure, and reports directly to the Director of Information Technology.

This role is well suited for an experienced IT professional who is ready to take ownership of operational workflows, develop others, and serve as the connective tissue between frontline support and senior technical leadership.

Minimum Qualifications

Associate degree in Information Technology, Computer Science, or a related field; or equivalent combination of education and experience
Minimum of three years of hands-on IT support experience in an organizational environment
Demonstrated experience with Microsoft 365 applications and administration
Experience troubleshooting PC hardware, software, network connectivity, and peripheral devices
Strong written and verbal communication skills with the ability to convey technical concepts to non-technical end users

Preferred Qualifications

Prior experience in a lead, senior, or team coordination role within an IT environment
Familiarity with IT service management principles, ticketing systems, or helpdesk operations
Experience contributing to or authoring standard operating procedures (SOPs) or technical documentation
Exposure to virtualization, Active Directory, or endpoint management platforms
Experience working in a nonprofit, healthcare, or human services environment

Primary Responsibilities:

Operational Coordination

Manage and distribute IT operations workload across the technician team, ensuring tickets and support requests are appropriately prioritized and assigned
Own Tier 2 support escalation standards, including defining resolution criteria and serving as the primary escalation point before requests reach senior technical staff
Monitor team task completion, identify workflow gaps, and recommend process improvements to the Director of IT

Technician Development

Assist in the professional development of IT technicians through guided troubleshooting, knowledge transfer, and day-to-day mentorship
Collaborate with the Director of IT and Systems Architect to develop and maintain IT operational SOPs
Conduct or coordinate end-user training as assigned

Technical Responsibilities

Provide Tier 2 technical support for hardware, software, network connectivity, and Microsoft application issues
Oversee end-user device lifecycle and software license management
Support installation, configuration, and maintenance of PC hardware and software
Support wireless devices and network-connected peripherals including printers
Collaborate with the Systems Architect on infrastructure maintenance tasks as needed

Asset and Inventory Management

Maintain accurate IT operations inventory, including tracking and documentation of hardware assets
Ensure defective equipment repairs are tracked through to completion

Secondary Responsibilities

Install network wiring as needed
Lift, maneuver, and transport computers, components, and equipment as required
Serve in project lead capacity for assigned IT initiatives based on organizational needs
Perform other duties as assigned by the Director of Information Technology

Black Hills Works Inc. is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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it operations jobs in rapid city, sd

IT Operations Lead

Digital Services Manager

Seasonal, Operations Technical Specialist (Part Time)

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