Who We Are
We have the fundamental belief that we, as an organization, can and will improve lives. Rooted in the centuries-old credit union philosophy of people helping people, we maintain a simple premise. Those we interact with will receive equal and just treatment, devoid of intolerance, false judgment, racism, or discrimination of any kind. We must not accept less if we are to fulfill our mission, "We Improve Lives." This mission empowers us to serve the greater good and to make a difference in our world. Our cooperative structure creates a cycle of mutual assistance towards the common goal of the financial well-being of members.
At Black Hills Federal Credit Union (BHFCU), we’re committed to improving the lives of our members every day, and we look for people who share that passion. Don’t have a ton of financial industry experience? No problem. Our onboarding includes an orientation program with ongoing training to help staff further their career at BHFCU by building on their existing strengths.
General Purpose Provide complex and confidential administrative support, conduct research, and draft communications in support of the Chief Administrative Officer (CAO), VP Human Resources, and members of the Administration team.
Essential Duties/Responsibilities:
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Assist Chief Administrative Officer (CAO) with the daily administration of assigned areas. Conduct research on a variety of topics, summarize findings, and draft recommendations. Serve as departmental liaison with other departments as required. Arrange and organize meetings that impact the CAO or as requested by Administration team leaders.
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Coordinate events for Leadership and volunteers and staff events to foster employee engagement. Plan, prepare, and manage the budget for events, communicating with stakeholders as needed.
- Participate in the monthly board book preparation process, and serve as the back up for the Executive Assistant, working with Leadership and volunteers as needed.
- Coordinate, organize, and process the flow of information among department staff members and interdepartmentally, and provide the necessary and essential follow-through.
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Generate correspondence/documents for Chief Administrative Officer and others as requested. Draft organizational communications and create presentations as needed. Participate in meetings to keep minutes and ensure necessary follow-up occurs.
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Analyze and prepare statistics and production reports.
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Prepare monthly reports and documents for Board meetings. Coordinate board mailing process with the Executive Assistant.
- Work with department staff and other CU staff as needed to coordinate travel and Credit Union vehicle arrangements.
Other Duties/Responsibilities:
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Assist with research on a variety of items including credit union trends, construction plans, branch technology and trends, advocacy, and other areas, as directed by CAO.
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Maintain procedures as applicable to all Administration Departments.
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Attend other meetings as requested and perform duties as Recording Secretary. Establish and maintain official documents.
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Perform other duties as may be assigned by the CAO.
Job Knowledge:
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Advanced knowledge of business English, spelling, grammar, composition, and arithmetic.
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Advanced knowledge of business writing and communication.
- Knowledge of credit union rules, products, services, regulations, and procedures.
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Knowledge of credit union philosophies, techniques, and practices, and its interrelated functions.
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Extensive knowledge of personal computers and related software programs.
Job Qualifications (Skills):
BHFCU is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. The following list outlines the physical considerations that are normally encountered in this job.
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Vision: A sighted person to read and interpret data.
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Speech/Hearing: Ability to communicate verbally and in writing with Leadership, staff, members, and vendors.
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Manual Dexterity: Ability to perform necessary computer-related input.
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Physical Mobility: Limited mobility required.
Job Qualifications (Ability):
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Ability to understand and follow moderately complex written and oral instructions.
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Ability to independently manage workload and multiple deadlines.
- Ability to conduct research and propose solutions to CAO.
- Ability to express oneself clearly and concisely, both verbally and in writing.
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Ability to interact positively with management, volunteers, coworkers, and the public to promote a team effort and maintain a positive attitude even under pressure.
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Ability to produce a high volume of work in a timely manner which is accurate, complete, and of high quality.
Job Qualifications (Education/Experience):
Education: Job requires a two-year college level of language, math and reasoning skills.
Experience: Three years’ experience in a related field with equal responsibilities is acceptable. Advanced skills/experience in business writing and communications are required. Formal training should be supplemented with continuing education.
Working Conditions:
Material and Equipment Involved
- Personal Computer
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Presentation Aids
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Signature Pads
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WebEx
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Tablet and Mobile Devices
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PA Sound System
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Video Recording Devices
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Scanners
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Projectors and Screens
- Photocopy Machine
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Various Software Applications
- Microsoft Word Suite
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Cash Dispatch Machine/Cash Recycler
- Salesforce
Work Environment/Physical Activities
Occasional travel to one of BHFCU’s branch locations or attendance at community events may be required.
Physical Requirements
Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs. Must be capable of climbing/descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day. Must be able to work extended hours whenever required or requested by management. Must by capable of regular, reliable and timely attendance.
Working Conditions
Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise.
Mental and/or Emotional Requirements
Must be able to perform job functions with supervision and work effectively either on own or as part of a team. Must be able to read and carry out various instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on confidential matters.
Notice: This job description is not intended to be, nor should it be construed as, a contract or guarantee of employment. Black Hills Federal Credit Union adheres to all federal and state labor laws regarding termination and probationary periods. This position is also subject to all the personnel policies of Black Hills Federal Credit Union. Changes may be made to this job description at any time by the President. Black Hills Federal Credit Union is an equal opportunity employer.
