Top 202 software Jobs in rapid city, sd

Help Desk Technician I, Part-Time
Golden West —Rapid City, SD
- Part-time
- No experience needed
- Office
- Windows
- On-the-job training
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Software Engineer
Omnitech Inc —Rapid City, SD
- Full-time
- Computer Science
- Writing skills
- Engineering
- Paid holidays
- Disability insurance
Quick Apply
Software Developer
Phase Technologies —Rapid City, SD
- Full-time
- Mid-level
- US work authorization
- In-person
- Health savings account
- Paid holidays
Quick Apply
Systems Engineer - Level 1
KT Connections —Rapid City, SD
- 1 year
- Associate's degree
- Entry level
System Administrator II
Amentum —Rapid City, SD
- $86,000 - $90,000 a year
- Full-time
- Microsoft Excel
- Microsoft Access
- Customer service
- Employee stock purchase plan
- Paid holidays
Software Subscription Business Development
Daktronics —South Dakota
- Full-time
- 18 years or older
- High school
- English
9d
SkillBridge - Sr. Principal Network Communications Engineer
Northrop Grumman —South Dakota
- Overtime
- Microsoft Excel
- 6 years
- Military
- Paid holidays
- Disability insurance
5d
Systems Engineer - Level 2
KT Connections —Rapid City, SD
- System design
- Mid-level
- Mentoring
Enterprise Data Architect
BLACK HILLS FEDERAL CREDIT UNION —Rapid City, SD
- Extended hours
- Hybrid work
- Computer science
- Computer Science
- 5 years
4d
IT Operations Lead
BLACK HILLS WORKS, INC. —Rapid City, SD
- $25 - $28 an hour
- Computer Science
- 3 years
- Continuous improvement
Quick Apply
1d
Chief Information Security Officer
Security First Bank —Rapid City, SD
- Online Application
- Computer science
- Computer Science
- Office
Quick Apply
Communications Lead (B-21 Bed-Down Support)
Addx Corporation —Ellsworth AFB, SD
- $125,000 - $160,000 a year
- Microsoft Access
- 5 years
- System design
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Lead Senior Network Engineer - CONUS
ValidaTek, Inc. —Box Elder, SD
- $95,577.60 - $159,296.00 a year
- Full-time
- Background check
- Engineering
- Windows
Modern Work Strategist – Microsoft 365 Solutions & Pre-Sales Engineer
CompuNet, Inc. —Rapid City, SD
- Computer science
- 7 years
- Azure
- Profit sharing
- AD&D insurance
Cyber eDiscovery Specialist
Cognicion, LLC —United States
- $95,600 - $145,400 a year
- Full-time
- Remote
- Background check
- SQL
- Bachelor's degree
- Health savings account
- Health insurance
Senior Quality Assurance Engineer
TherapyNotes.com —United States
- $95,000 - $125,000 a year
- Full-time
- Remote
- Computer Science
- 5 years
- Bachelor of Science
- Profit sharing
- Disability insurance
Quick Apply
4d
Senior Business Data Analyst
Unity Technologies Corporation —United States
- $90,000 - $100,000 a year
- Full-time
- Remote
- 7 years
- Bachelor's degree
- Senior level
- Health insurance
- Dental insurance
Quick Apply
QA Engineer (Remote)
Vector Airport Systems —United States
- $80,000 - $100,000 a year
- Full-time
- Remote
- Background check
- Azure
- 3 years
- AD&D insurance
- Disability insurance
8d
Lead IT Systems Engineer
eResources LLC —United States
- $90,000 - $95,000 a year
- Full-time
- Background check
- Computer Science
- System design
- Health insurance
- Dental insurance
Quick Apply
Senior DevOps Engineer – Data Engineering
innoVet Health, LLC —United States
- From $140,000 a year
- Full-time
- Remote
- HIPAA
- SQL
- AWS
- Health insurance
- Dental insurance
Quick Apply
10d

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Help Desk Technician I, Part-Time

Golden West -
Rapid City, SD

Quick Apply

Job Details

Part-time

Benefits

On-the-job training

Qualifications

Record keeping
Computer operation
iOS support
Phone communication
Technical documentation
macOS support
iOS
Android support
No experience needed
Windows
Customer support ticket management
Resolving technical support tickets
Computer networking
Telecommunication
macOS
Clean workspace maintenance
Communication skills
Technical Proficiency
Entry level
Under 1 year
Client interaction via phone calls

Full Job Description

This job requires living in South Dakota and being able to attend initial training in person in Rapid City, SD.

Evening and weekend positions available*

General Summary:
The Help Desk Technician provides remote technical support and assistance to end-users of telecommunications, broadband, and video providers nationwide. This position troubleshoots issues and ensures a friendly, helpful, and timely resolution. The Help Desk Technician will possess excellent communication skills and a strong ability to diagnose and resolve technical issues remotely. The Technician uses troubleshooting techniques to connect customers to the ISP-provided service and maintains detailed documentation of every customer interaction.

Essential Job Functions:

Assist customers with internet connectivity, Cable TV, IPTV, Video Streaming services, and Dial tone/Telephone support.
Provide excellent customer service while assisting customers.
Be familiar with industry-supported operating systems, including MacOS, Windows, iOS, and Android.
Clearly document work in the Help Desk ticketing system.
Effectively direct customers and maintain call control.
Direct customers to navigate their devices using provided tools and training.
Stay up to date with current happenings of the Help Desk via email, whiteboards, and other means of communication.
Multi-task to communicate with Senior Technicians and document the call while focusing on the customer's issue.
Communicate with the ISP Information Specialist to ensure that troubleshooting and the Helpdesk database are up-to-date and accurate.
Accept feedback from Supervisors and Quality Assurance specialists to improve metrics and performance goals.
Follow a posted schedule.
Follow logical troubleshooting steps to the conclusion.
Observe procedures and protocols set forth by ISPs.
Maintain a professional demeanor while assisting customers.
Communicate effectively with Peers and Management to ensure the job is completed correctly.

Other Responsibilities:

Performs all other related duties as assigned by Management.

Knowledge, Skills & Abilities:

Basic computer and networking knowledge.
Excellent communication skills.
Ability to multi-task.
Ability to learn new technology.
Excellent Customer Service skills.
Excellent written and verbal communication and presentation skills.
Strong problem-solving skills.
Must be organized with attention to detail.
Skilled in problem-solving and finding resolution.
Ability to learn and abide by Company policies and procedures.
Ability to communicate verbally and in written formats with co-workers and business associates professionally and courteously.
Must be able to work independently and make sound technical decisions using the information available.
Ability to function effectively as a team player.
Ability to communicate with members, employees, and various business contacts professionally and courteously.
Ability to keep work area clean.
Ability to type on a keyboard at a rate of at least 40 wpm.
Ability to follow oral and written instructions.

Education and/or Experience:
No prior experience or training is required. The Company provides an on-the-job training program.

Certifications, Licenses, Registrations:
Other Qualifications and/or Credentials:
Physical Requirements:
PHYSICAL REQUIREMENTS

0-24%

25-49%

50-74%

75-100%

Seeing:
Must be able to read computer screens and various reports.

X

Hearing:
Must be able to hear well enough to communicate with employees and business contacts.

X

Standing/Walking:
X

Climbing/Stooping/Kneeling:
X

Lifting/Pulling/Pushing:
X

Fingering/Grasping/Feeling:
Must be able to write, type,

and use a phone system.

X

Sitting

X

Working Conditions:
Good working conditions with the absence of disagreeable conditions. Climate controlled building with adequate lighting and space. The noise level in the work environment is usually moderate.

Note:
To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Disclaimer:
The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

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Refine Your Search

software jobs in rapid city, sd

Help Desk Technician I, Part-Time

Software Engineer

Software Developer

Systems Engineer - Level 1

System Administrator II

Software Subscription Business Development

SkillBridge - Sr. Principal Network Communications Engineer

Systems Engineer - Level 2

Enterprise Data Architect

IT Operations Lead

Chief Information Security Officer

Communications Lead (B-21 Bed-Down Support)

Lead Senior Network Engineer - CONUS

Modern Work Strategist – Microsoft 365 Solutions & Pre-Sales Engineer

Cyber eDiscovery Specialist

Senior Quality Assurance Engineer

Senior Business Data Analyst

QA Engineer (Remote)

Lead IT Systems Engineer

Senior DevOps Engineer – Data Engineering

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