Top 3 Remote help desk Jobs in Rapid City Sd

Instant Support Technician (Tier 1 Tech)
LinkTech —Rapid City, SD
- $20 - $25 an hour
- Full-time
- Communication skills
- Entry level
- Under 1 year
- Dental insurance
- Vision insurance
Quick Apply
7d
Help Desk Technician I, Part-Time
Golden West —Rapid City, SD
- Part-time
- No experience needed
- Office
- Windows
- On-the-job training
Quick Apply

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Instant Support Technician (Tier 1 Tech)
LinkTech —Rapid City, SD
Experience in a help desk or technical support role. Respond to client-reported issues and alerts across productivity tools, email systems, MFA, and user…
$20 - $25 an hour
Quick Apply
7d
Help Desk Technician I, Part-Time
Golden West —Rapid City, SD
The Help Desk Technician provides remote technical support and assistance to end-users of telecommunications, broadband, and video providers nationwide.
Quick Apply

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Help Desk Technician
Integrated Services for Behavioral Health —Washington Court House, OH
Under indirect supervision, this position will also provide responses to telephone calls, email requests, helpdesk tickets, and direct staff requests for…
$25.66 - $30.06 an hour
Quick Apply
3d
IT Help Desk Technician
Integrated Services for Behavioral Health —Columbus, OH
Under indirect supervision, this position will also provide responses to telephone calls, email requests, helpdesk tickets, and direct staff requests for…
$25.66 - $30.06 an hour
Quick Apply
8d

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Instant Support Technician (Tier 1 Tech)

LinkTech -
Rapid City, SD

Quick Apply

Job Details

Full-time
$20 - $25 an hour
7 days ago

Benefits

401(k) 3% Match
Dental insurance
Vision insurance
401(k) matching

Qualifications

Desktop computer repair
Email customer support
IT user and group management
Phone communication
Technical documentation
Laptop (troubleshooting support)
IT system monitoring
Incident Escalation
Printer (troubleshooting support)
VoIP
Productivity software support
Desktop (troubleshooting support)
Remote access software
MFA
Productivity software
Technical support via email
Desktop administration
Escalation handling
Standard operating procedures (SOPs)
Communication skills
Peripheral hardware support
CompTIA A+
Entry level
Under 1 year
Ticketing system technical support
Client interaction via phone calls

Full Job Description

About LinkTech:
LinkTech is a managed service provider (MSP) dedicated to delivering fast, reliable, and people-focused IT support to small and mid-sized businesses. We pride ourselves on our responsive service, thorough documentation, and commitment to solving problems the right way—every time. Our team works closely with clients to provide seamless technology solutions, from everyday troubleshooting to infrastructure guidance, ensuring their operations stay smooth, secure, and efficient.

Summary:
LinkTech is seeking a reliable, fast-thinking Instant Support Technician to join our front-line support team. This role is responsible for handling real-time technical issues, following documented procedures, and ensuring that all tickets are properly resolved or escalated by end-of-day to support our after-hours team.

This position is ideal for individuals who have a genuine interest in technology, are excellent communicators, and thrive in a structured, high-paced environment. Prior IT support experience is a plus, but not required.

Key Responsibilities:

Respond to client-reported issues and alerts across productivity tools, email systems, MFA, and user accounts
Troubleshoot desktop and laptop hardware and software problems
Support peripherals such as printers and VoIP phones
Use internal systems to monitor device health, remote into endpoints, manage tickets, and document work
Escalate issues to higher-tier support when outside Tier 1 scope, with clear documentation and proper context
Communicate clearly and empathetically with clients via phone, email, and chat
Follow standard operating procedures and assist with identifying gaps in documentation
Ensure all assigned work is resolved or transitioned before end-of-day to maintain smooth after-hours operations

Qualifications:
Strong interest in technology and learning
Excellent verbal and written communication skills
Ability to stay organized, focused, and calm under pressure
Strong attention to detail, especially when documenting tickets and client interactions
Comfortable working in a team environment and following established workflows

LinkTech is an equal opportunity employer. We welcome all qualified applicants regardless of background, experience, or identity

Backed by LIV Hospitality: You'll thrive in your role with our comprehensive support and exclusive perks:

Hotel Discounts: Enjoy reduced rates at LIV properties for your travels. Dining Deals: Get discounts on food and beverages at our outlets. WaTiki® Waterpark Passes: Enjoy family passes for WaTiki® Indoor Waterpark. Starbucks Offers: Buy one get one free at Liv Hospitality Starbucks. Juniper at Vertex Sky Bar Access: Experience Juniper at Vertex with complimentary access. AJ's Wicked Salon & Spa: Enjoy 10% off products and services. Gaming Benefits: Get $5 Free Play at Cadillac Jack's and Tin Lizzie Gaming Resort. Sol Vibe Discounts: Receive 20% off products and services at Sol Vibe.

If you’re someone who takes pride in doing things right, cares about client experience, and wants to grow in the tech field, we encourage you to apply.

Benefits for full-time Associates:

Health / dental / vision / life 401k plan with 3% match after one year of employment Company-wide discounts on hotel rooms and restaurants

Why Join Us:

You’ll be a key part of a tight-knit team where every role matters

We provide structure, documentation, and room to grow

We treat clients like people, not tickets—and we expect you to do the same

We give everyone a fair opportunity to show what they know

Preferred Qualifications (Not Required):

Experience in a help desk or technical support role

Familiarity with productivity platforms (e.g., Microsoft 365)

Exposure to remote access or monitoring systems

Entry-level certifications (CompTIA A+, Microsoft 365 Fundamentals, etc.)

Quick Apply

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remote help desk jobs in rapid city sd

Instant Support Technician (Tier 1 Tech)

Help Desk Technician I, Part-Time

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