Top 2 Desktop support specialist Jobs in Raymond, Oh

End User Support Specialist
FST Logistics, Inc. —Dublin, OH
- Remote
- Microsoft Excel
- Microsoft Outlook
- Mid-level
End User Support Specialist
FST Logistics —Dublin, OH
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level

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End User Support Specialist

FST Logistics, Inc. -
Dublin, OH

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Job Details

Qualifications

Desktop computer repair
Endpoint Security
Computer operation
Mobile device support
Microsoft Excel
Microsoft Outlook
Cisco Unified Communications
IT user and group management
GPO
Procedural guides
iOS
In-person customer service
Hardware maintenance
Operating system updates
Incident Escalation
Printer (troubleshooting support)
User training (technical support)
Help files
Patch management
Internal employee customer service
Video conferencing software
Desktop (troubleshooting support)
Computer management
Customer support ticket management
Desktop applications
WAN
Technical customer support for office equipment
Voice over internet protocol (VoIP) configuration
Telephone systems
Video conferences (communication methods)

Full Job Description

Responsibilities:

Provide fast and effective support to our end-users
You will be required to respond to support requests in person and over the phone
Assess and diagnose computer hardware and software issues
Implement effective solutions
Required to provide basic computer training, modify hardware systems, install computer peripherals, and perform basic computer maintenance
You should have advanced knowledge of computer software and hardware systems, excellent diagnostic skills, and high-level communication skills
Provides fast and effective support over the phone and in person
Time spent for assigned duties and responsibilities are estimated as follows:
- Working with Internal End-Users 80%
- Working with Outside Vendors/Contractors 20%
You will be held accountable to comply with all defined business process and the utilization of all technology platforms, as defined by FST

Requirements:

Live FST Traits of Reliable, Responsive, Adaptable, Passionate, and Innovative
Take ownership of your Duty to Communicate all required and relevant information to necessary people, departments, and customers
Minimum of 3 years of experience in an end-user technical support role, 2-year technical degree or combination of both
Strong customer service skills, professionalism, and friendly desk-side manner are a must
Ability to manage incoming help desk tickets – evaluate, assign priority, and distribute to appropriate TSG queue/staff or escalate to managed services provider
Review open tickets and provide updates to end-users as needed
Experience resolving Level 1 tickets – ie. Password resets, printer related requests, and anything else that does not require escalation
Basic understanding of Active Directory and Group Policy Object principles.
Windows 7/10, MacOS, AndroidOS, and iOS knowledge
TCP/IP, DNS, LAN/WAN, WiFi, VoIP Phone System experience (Cisco CUCM)
Patch management, End-point protection and desktop imaging
Knowledge of printers, managing print queues, installing/troubleshooting printers and scheduling repair with our managed print services provider
Experience with mobile device management solutions are a plus (MobileIron, SOTI)
Ability to write end-user guides, SOPs, and comfortable training users to use a variety of systems
Prior experience working in or consulting in the distribution, logistics or transportation industry. RF Scan Gun maintenance/support a plus!
Strong written and verbal communication skills
Strong time management skills
Ability to rapidly learn new software applications and functionality
Strong working knowledge of Microsoft suite, including Microsoft Outlook, Windows, Word, Excel, and PowerPoint
Proven experience in working remote and interacting with team members through web conferencing
Associate’s degree in technical or other related field preferred or 5 years of practical experience in such a field
Relevant certifications (i.e. CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft 365) preferre

Disclaimer:

This job description does not include every duty or responsibility that the employee may be asked to perform at some point in time. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. Nothing in this job description is intended to give rise to an employer-employee relationship, but not limited to an assumed offer of employment

FST Logistics is an equal opportunity employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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