Top 435 Security monitor i Jobs in Reading, Pa

Service Desk Analyst II
Solve IT Solutions, LLC —Wyomissing, PA
- $29.00 - $31.25 an hour
- Weekends as needed
- Computer science
- Computer Science
- 5 years
- Health insurance
- Dental insurance
Quick Apply
FT Security Guard 1pm-9:30pm every other weekend
Tower Behavioral Health —Reading, PA
- Full-time
- CPR Certification
- Military
- Mid-level
8d
Unarmed Security Officer
Metro One Loss Prevention Services Group (Guard Division PA), Inc. —Breinigsville, PA
- $17 - $22 an hour
- Online Application
- Background check
- 18 years or older
- Customer service
- Health insurance
- Dental insurance
Quick Apply
12d
Security Officer Unarmed Alarm Response Driver
Allied Universal —Bernville, PA
- $22 an hour
- Part-time
- 18 years or older
- Customer service
- Pass drug screening
- Paid training
- Opportunities for advancement
Quick Apply
3d
Surveillance Security Truck Gate
GardaWorld Security Services U.S. —Bethel, PA
- $21.50 an hour
- Overnight shift
- Military
- Writing skills
- Office
- Disability insurance
- Health insurance
Quick Apply
4d
Unarmed Security Officer
St. Moritz Security Services —Reading, PA
- $16.51 an hour
- Full-time
- High school
- English
- High school diploma or GED
- Opportunities for advancement
Quick Apply
8d
Security Officer I
Tower Health —West Reading, PA
- Weekends as needed
- Hospital
- Customer service
- Computer literacy
- Tuition reimbursement
- Employee assistance program
Quick Apply
1d
Price Rite - Receiver (PRRC) Salary Range $19.50 - 26.00/hr
Price Rite —Reading, PA
- $19.50 - $26.00 an hour
- Overtime
- 18 years or older
- Ability to walk for extended periods
- Basic math
- AD&D insurance
- Paid holidays
SECURITY MONITOR I
The GEO Group —Reading, PA
- From $19 an hour
- Full-time
- High school diploma or GED
- Cleaning
- 1 year
- Paid training
- Health savings account
PT Unarmed Security Officer
KRE Security —Reading, PA
- $18.50 an hour
- Part-time
- Background check
- 18 years or older
- Ability to walk for extended periods
- Paid time off
- Opportunities for advancement
Quick Apply
13d
Security Officer Full Time Entry Monitoring
Allied Universal —Breinigsville, PA
- $23 an hour
- Full-time
- 18 years or older
- Computer literacy
- Pass drug screening
- Paid training
- AD&D insurance
Quick Apply
14h
Security Worker - Phoebe Berks Health Center
Aramark —Wernersville, PA
- Weekends as needed
- Communication skills
- Entry level
Security Guard - Part Time - EVENINGS -BTI
Ancora Education —Wyomissing, PA
- $20 - $25 an hour
- Part-time
- Background check
- Mid-level
- Office
Quick Apply
School Security Guard Full-time, 10-month
Reading School District —Reading, PA
- Overtime
- Spanish
- CPR Certification
- Clean driving record
Housekeeper
Holiday Inn Express & Suites —Wyomissing, PA
- $11 - $13 an hour
- Part-time
- Hotel
- In-person
- Entry level
- Paid time off
Quick Apply
School Security Officer Events
KRE Security —Reading, PA
- $17 an hour
- Part-time
- Public school
- Communication skills
- Entry level
- Paid time off
- Opportunities for advancement
Quick Apply
5d
Ticket Taker | Part-Time | Santander Arena
Oak View Group —Reading, PA
- $11.00 - $11.50 an hour
- Part-time
- Communication skills
- Entry level
- 401(k)
- 401(k) matching
Behavioral Health Technician
Tiny Tadpoles Behavioral Services —Lancaster County, PA
- $21 - $25 an hour
- Part-time
- Background check
- School experience
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
Welcome Center Staff Floater (Part-Time)
LightHouse Women & Children's Center —Reading, PA
- $15 an hour
- Part-time
- Background check
- Spanish
- Microsoft Excel
- Paid time off
Quick Apply
School Safety Officer
KRE Security —Temple, PA
- $17 an hour
- Part-time
- Customer service
- Public school
- Communication skills
- Paid time off
- Opportunities for advancement
Quick Apply
5d

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Service Desk Analyst II

Solve IT Solutions, LLC
Wyomissing, PA

Quick Apply

Job Details

Permanent | Full-time
$29.00 - $31.25 an hour

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Life insurance
Referral program

Qualifications

Teamwork
Windows
High school diploma or GED
Bachelor's degree
IT support
Computer networking
IT department experience

Full Job Description

Service Desk Analyst II

Managed Service Provider (MSP) - Service Desk Support and Ticket Escalations

Company Overview

Solve IT Solutions, LLC is a growing Managed Services Provider that specializes in all aspects of business technology with an emphasis on solutions and building client relationships. We value hard work, listening to and understanding our clients’ needs, and going the extra mile to make sure that problems are solved or prevented. We are a community-oriented company that fosters a strong work ethic, values family, is active in our community, and treats our clients and employees with the respect they deserve.

Position Summary

We are seeking a highly skilled and experienced Service Desk Analyst II to join our dynamic team. This role is pivotal in ensuring the efficient operation of our Service Desk support and managing ticket escalation. The ideal candidate will possess a deep technical understanding, exceptional problem-solving abilities, and a strong commitment to customer service.

Responsibilities

The Service Desk Analyst II provides L2 support to all incoming incidents, requests, and alerts generated from calls and emails to the Service Desk
Analysts will record information relayed from the client and the troubleshooting steps performed along with their corresponding results accurately in the PSA/ticketing system
Assist with complex technical issues escalated from L1 support, ensuring timely and effective resolution
The Service Desk Analyst assigns, prioritizes, and resolves incidents and requests in an efficient and concise manner
The analyst will maintain a high first-call resolution rate while meeting or exceeding performance metrics for utilization, SLA compliance, escalation rate and client satisfaction (CSAT)
Manage personal queue of open tickets and continually follow up to ensure timely incident resolution and customer satisfaction
Proactively identify and take steps to resolve or eliminate recurring incident types
Participate in process improvement and knowledge documentation activity to positively impact customer satisfaction and increase operating effectiveness and efficiency
Respond to incoming call and e-mail queues promptly and document incidents accurately into the PSA/ticketing system
Monitor tickets generated in the PSA for critical problems; perform second-level troubleshooting to diagnose issues and escalate to the correct resource when appropriate
Monitor and enforce system security guidelines for all clients
Create user accounts and access rights for clients
Administer, configure, and maintain Microsoft Windows Server environments, ensuring optimal performance, security and reliability
Collaborate with IT team members to monitor, manage and troubleshoot M365 services including Azure, Entra ID, Exchange online, OneDrive and SharePoint
Provide exceptional customer service to all clients
Proactively support and maintain effective user relationships by educating clients on system operations and applications
Utilize all existing knowledge bases to research, resolve, and respond to incidents and requests received via phone and e-mail in a timely manner, in accordance with service level agreements
Provide accurate troubleshooting and creative solutions to user problems of basic to moderately complex nature to ensure client productivity
Manage the incident resolution process for all open incidents by following up with assigned support personnel and/or the affected user to ensure timely incident resolution and customer satisfaction
Acquire and maintain current knowledge of relevant software, hardware, systems, and support policies to provide technically accurate solutions to clients
Administer Microsoft based systems as a shared responsibility, Active Directory, GPOs, DNS, NFS, and related enterprise management systems
Work with a variety of proprietary client applications for implementation and perform upgrades as required
Work with application support teams for full resolution of any issues when necessary
Assist in the development of internal documentation and procedures related to specific client environments
Participate in duties as assigned such as application support, patch management, client support activities, etc.
Position is typically Monday through Friday, 8am to 5pm (EST)
Work time must be flexible for occasional outside normal business hours work based on client demand or need
Participation in an on-call schedule that is estimated to be one week on, five - six weeks off (on average)
Position is typically remote-based support with possible limited travel to/from client locations
Excellent troubleshooting capabilities

Qualifications

Proficient with wide range of technologies (Microsoft, Mac, VMWare, Hyper-V, etc.)
Working knowledge of PC's, operating systems, applications, networks, and hardware concepts
Understanding of cybersecurity best practices and tools to protect client data and IT environments
Customer service focused
Understanding of IT processes and procedures concepts
Monitoring of server performance and troubleshoot problem areas as needed
Basic understanding of M365 environments including, Azure, Entra ID and others
Strong analytical and critical thinking abilities, with a track record of effectively resolving challenging technical issues
Excellent verbal and written communication skills, with the ability to communicate with both end users and client IT/management (professional writing, clear timelines, and setting expectations)
Ability to work within an on-call rotation during nights and weekends
Highly self-motivated and directed with attention to detail
Ability to work both independently and in a collaborative team environment, fostering positive relationships with colleagues and clients
Ability to grow and learn new technologies
Minimum of 5 years of experience in IT support, with at least 2 years in a senior or escalated support role *MSP experience strongly preferred*
5+ years of experience with using PSA/RMM for troubleshooting and service desk support
Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience
Minimum of High School Diploma Required
Relevant industry certifications such as CompTIA A+, Network+, Security+, Microsoft Certified: Azure Fundamentals, or other Microsoft certification is highly desirable
Willingness to learn, maintain, and sustain current and new technology related certifications and trainings, as offered or required

Pay: $29.00 - $31.25 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance

Education:

High school or equivalent (Required)

Experience:

IT support: 5 years (Required)
MSP: 2 years (Preferred)

License/Certification:

PA Driver's License (Preferred)

Ability to Commute:

Wyomissing, PA 19610 (Required)

Work Location: In person

Quick Apply

Refine Your Search

security monitor i jobs in reading, pa

Service Desk Analyst II

FT Security Guard 1pm-9:30pm every other weekend

Unarmed Security Officer

Security Officer Unarmed Alarm Response Driver

Surveillance Security Truck Gate

Unarmed Security Officer

Security Officer I

Price Rite - Receiver (PRRC) Salary Range $19.50 - 26.00/hr

SECURITY MONITOR I

PT Unarmed Security Officer

Security Officer Full Time Entry Monitoring

Security Worker - Phoebe Berks Health Center

Security Guard - Part Time - EVENINGS -BTI

School Security Guard Full-time, 10-month

Housekeeper

School Security Officer Events

Ticket Taker | Part-Time | Santander Arena

Behavioral Health Technician

Welcome Center Staff Floater (Part-Time)

School Safety Officer

I want to receive the latest job alert for security monitor i in reading, pa

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