Top 373 Customer service Jobs in Reading Pa

Remote Customer Solutions Specialist
WebstaurantStore —Lititz, PA
- From $25.70 an hour
- Full-time
- Remote
- Writing skills
- English
- Windows
- Store discount
- Wellness program
FirstEnergy Met-Ed Customer Service Representative (Job #33380)
InnoSource —Reading, PA
- $17 an hour
- Full-time
- Background check
- High school diploma or GED
- In-person
- Paid training
- Health insurance
Quick Apply
Remote Customer Service Representative
Annuity Health Holdings LLC —Reading, PA
- $16 - $23 an hour
- Remote
- Computer literacy
- High school diploma or GED
- Communication skills
- Health savings account
- Paid holidays
Quick Apply
Contact Center Advisor - Downtown Reading, PA
Visions Federal Credit Union —Reading, PA
- $23 - $30 an hour
- 12 hour shift
- Hybrid work
- Experience equivalent to degree accepted
- In-person
- 1 year
- Free parking
- Paid holidays
Ophthalmology Patient Access Representative
Eye Consultants of Pennsylvania —Reading, PA
- From $18 an hour
- Full-time
- Spanish
- HIPAA
- English
- Health savings account
- Health insurance
Quick Apply
Insurance Customer Service Representative
The Workplace Advisors —Blandon, PA
- $45,000 - $60,000 a year
- Full-time
- Office
- Microsoft Office
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
13d
Ophthalmology Patient Access Representative
Eye Consultants of Pennsylvania —Pottstown, PA
- From $18 an hour
- Full-time
- Spanish
- HIPAA
- English
- Health savings account
- Health insurance
Quick Apply
Technical Customer & Sales Support Representative
A.C. Miller Concrete Products, Inc. —Spring City, PA
- $19 - $24 an hour
- Full-time
- Microsoft Outlook
- CAD
- Ability to walk for extended periods
- Health insurance
- Dental insurance
Quick Apply
3d
Remarketing Customer Service Representative
Penske Truck Leasing and Logistics —Reading, PA
- Spanish
- Computer literacy
- Pass drug screening
6d
Bilingual ONLY – PENNSYLVANIA ONLY – Work at Home Call Center Representative
InfoCision Management Corp. —Pennsylvania
- $15 an hour
- Night shift
- Remote
- Computer skills
- Communication skills
- Entry level
- Paid training
- Work from home
Customer Care and Sales Associate
Westfield Egg Farm —Denver, PA
- Full-time
- Writing skills
- Ability to lift 50 pounds
- Travel
Quick Apply
PENNSYLVANIA only - Work at Home Call Center Representative
InfoCision Management Corp. —Pennsylvania
- $10 an hour
- Night shift
- Remote
- Computer literacy
- Computer skills
- Communication skills
- Paid training
- Opportunities for advancement
Accounts Receivable CSR Clerk I
Goodville Mutual Casualty Company —New Holland, PA
- Full-time
- Microsoft Excel
- Customer service
- Computer literacy
Account Manager
Landis Logistics —Pottstown, PA
- $20 - $25 an hour
- Full-time
- Microsoft Outlook
- Research
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
4d
Sales Representative / Client Advisor
AMPM Insurance —Reading, PA
- $65,000 - $85,000 a year
- Full-time
- Sales
- Customer service
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Customer Solutions Expert
Conestoga Wood Specialties —East Earl, PA
- Full-time
- Writing skills
- Research
- High school diploma or GED
Quick Apply
Remote Licensed Health Insurance Representative – Seasonal
Teleperformance —Pennsylvania
- $21.75 an hour
- Temporary
- Remote
- 18 years or older
- Sales
- Computer literacy
- Paid training
- Health insurance
11d
Branch Associate II (CSR)
Ambler Savings Bank —Bally, PA
- Full-time
- Computer literacy
- Writing skills
- Office
- Opportunities for advancement
5d
Director, Customer Success (Digital Products)
Penske Truck Leasing —Reading, PA
- Marketing
- Pass drug screening
- Analysis skills
3d
Customer Service Coordinator
GOODWILL KEYSTONE AREA —Phoenixville, PA
- $16.60 an hour
- Weekends as needed
- Background check
- Merchandising
- Basic math

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Remote Customer Solutions Specialist

WebstaurantStore
Lititz, PA

Apply Now

Job Details

Full-time
From $25.70 an hour

Benefits

Store discount
Wellness program
Paid parental leave
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Adoption assistance
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Gym membership
Life insurance
Pet insurance

Qualifications

Customer returns handling
Typing
Video conferences (communication methods)

Full Job Description

Job Summary

Shift: Monday through Friday 9:30 AM – 6 PM ET or local time zone equivalent. Flexibility to work an occasional weekend day (a few times per year) may be required, with advance notice provided. A weekday off would be provided within the same workweek.

60-Day Training Period: Monday through Friday, 9:00 AM–5:30 PM ET or local time zone equivalent. During this time, our full-time Training team will support you as you learn the role.

Help Businesses Keep Moving

At WebstaurantStore, Customer Solutions is more than just a call center.

Our mission is to empower people to run their businesses more profitably and efficiently. Whether they’re running restaurants, schools, or healthcare facilities, they rely on us as a trusted distributor to support their success.

As a Customer Solutions Specialist, you won’t be expected to follow a script. You’ll have the opportunity to individually support our customers and their unique needs via phone, live chat, and email. We trust our specialists to solve problems creatively and deliver a great experience for every customer who trusts us as their supplier.

Responsibilities

A typical day in Customer Solutions looks like:

Communicating with empathy and confidence through phone, live chat and email in a fast-paced remote environment even during challenging situations
Investigating complex customer situations by connecting information across multiple systems, order history, previous interactions and resources to understand the full picture before determining the best path forward
Using sound judgment to make decisions about credits, refunds, replacements, reshipments, returns, and other customer resolutions while balancing customer experience, company guidelines, and business impacts
Solving problems where the answer isn’t always obvious. You’ll navigate situations that require critical thinking, curiosity, and creativity rather than relying on scripts or standard procedures
Partnering with internal teams when solving the issue requires additional information, expertise, or coordination
Continuous learning through regular feedback, coaching and collaboration opportunities
Adapting to our efforts to continuously improve our systems, the customer experience, and department workflows
Connecting with teammates throughout each day via chat or video call
Maintaining awareness of success throughout a variety of metrics focused on customer experience, quality, and culture.

Why Customer Solutions?

You will be supported from Day 1. You’ll start with a 60-day onboarding program designed to help you learn our systems, products, customers, and approach to problem-solving. From there, you will continue building skills through hands-on experience, quality feedback, leader support, and collaboration with teammates.

As you grow your skills and expertise in Customer Solutions, you may have opportunities to expand your responsibilities, contribute beyond your day-to-day work, and prepare for future roles across WebstaurantStore and Clark Associates. We look for people who are curious, coachable, collaborative, and motivated to keep learning and improve the experience for customers and teammates.

Physical Requirements

Work is performed while sitting/standing and interfacing with a personal computer.
Requires the ability to communicate effectively using speech, vision, and hearing.
Requires the regular use of hands for simple grasping and fine manipulations.
Requires occasional bending, squatting, crawling, climbing, and reaching.
Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.

Remote Work Qualifications

Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
Access to a home router and modem.
A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
The desire and ability to work and communicate with other team members via chat, webcam, etc.
Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY). H-1B Visa Sponsorship Not Available, W2 only.

Experience

Strong verbal and written communication skills, with conversational fluency in English
Experience using Office 365, Windows systems, internet-based tools, and multiple software platforms
40 Words Per Minute (WPM) typing speed required
Reliable high-speed internet of at least 75mbps download/10mbps upload required

Education

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills

You enjoy making decisions
You are energized by solving complex situations
You stay calm under pressure
You ask great questions and get curious
You can balance empathy with good judgment
You like owning problems and their solutions
You take feedback seriously and use it to improve
You notice opportunities to make things better and are willing to share ideas

This role may not be the right fit if you are looking for a call center role with scripted work, simple transactions, or where most issues have a clear policy in place. Our team often works in the gray, using the context of each customer’s situation to find the best path forward.

What we Have to Offer:

Starting pay of $25.70/hour, with the opportunity to earn a semiannual performance-based incentive.
Remote, full-time role with virtual team support and collaboration.
Structured training, dedicated support, mentorship, and career development opportunities.
Paid holidays and 160 hours of PTO for full-time employees
Medical, dental, and vision insurance options.
Life insurance, disability coverage, accident insurance, critical illness coverage, HSA/DCRA options, and pet insurance.
401(k) plan with company match, plus student loan match alternative contribution for eligible employees.
Paid parental leave, paid maternity leave, dependent care options, adoption assistance, and a daycare partner discount through Learning Care that offers eligible employees 10% off tuition as well as other benefits.
Employee Assistance Program, wellness incentives, and gym reimbursement.
Employee discounts through WebstaurantStore and The Restaurant Store.
Long-term recognition through Clark’s Anniversary Time Program for eligible milestone anniversaries.
A company that gives back through the Clark Associates Charitable Foundation and employee-supported community initiatives.

Hiring Process

A successful application will have the following:

A writing sample that shows us how you think critically through complex situations
A resume that is catered to the Remote Customer Solutions Specialist position

If selected to interview, we will reach out via email. Our interview process has three parts:

A phone interview with a phone interview specialist
A video interview with two Team Leaders
A final video interview with a Team Leader and a Manager

Company Overview

The foodservice professional’s premier source for restaurant equipment, supplies, and knowledge online. Our purpose is to empower and equip people to run their businesses more profitably and efficiently.

Benefits

Medical
Vision
Dental
PTO
Paid Maternity Leave
Paid Parental Leave
Life Insurance
Disability
Dependent Care FSA
401(k) matching
Employee Assistance Program
Wellness Incentives
Company Discounts
AT&T & Verizon Discount
Bonus Opportunities
Accident Insurance
Critical Illness Insurance
Adoption Assistance

Available at HQ Locations Only

On-Site Fitness Centers
Dog-friendly Offices

Apply Now

Refine Your Search

customer service jobs in reading pa

Remote Customer Solutions Specialist

FirstEnergy Met-Ed Customer Service Representative (Job #33380)

Remote Customer Service Representative

Contact Center Advisor - Downtown Reading, PA

Ophthalmology Patient Access Representative

Insurance Customer Service Representative

Ophthalmology Patient Access Representative

Technical Customer & Sales Support Representative

Remarketing Customer Service Representative

Bilingual ONLY – PENNSYLVANIA ONLY – Work at Home Call Center Representative

Customer Care and Sales Associate

PENNSYLVANIA only - Work at Home Call Center Representative

Accounts Receivable CSR Clerk I

Account Manager

Sales Representative / Client Advisor

Customer Solutions Expert

Remote Licensed Health Insurance Representative – Seasonal

Branch Associate II (CSR)

Director, Customer Success (Digital Products)

Customer Service Coordinator

I want to receive the latest job alert for customer service in reading pa

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Desired Traits & Skills

Hiring Process

Company Overview

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