Summary: Maintains room, corridor, and service area cleanliness, trains and retrains housekeeping personnel, and ensures proper working conditions of assigned areas and equipment by submitting, and following through on cleaning and maintenance requests along with maintaining proper supply levels.
Standard Specifications: Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.
Skills (summary):
1) Fulfill management/ brand standards, policies and procedures with assigned staff.
2) Prioritize and organize work assignments, delegate work.
3) Direct the performance of assigned staff and follow up with corrective action as needed.
4) Motivate staff and maintain a cohesive team.
5) Ascertain staff training needs and provide training.
6) Ability to be a clear thinker in pressure situations and exercise good judgment.
7) Ability to focus attention to details, speed and accuracy.
8) Maintain confidentiality of the guests and pertinent hotel information.
9) Ensure security of guest room access and hotel property.
Essential Duties and Responsibilities include the following. Other duties may be assigned as needed.
- Ensure the overall quality of the cleaning of guestrooms, corridors, and service areas based on Brand standards.
- Ensures all safety rules, housekeeping procedures, and security procedures are followed.
- Ensures the proper use of correct personal protection equipment in accordance with the Blood Borne Pathogens Exposure Control Plan when handling soiled linens or performing other tasks in which exposure to blood borne pathogens may occur.
- Follows through with guest room and floor maintenance.
- Completes daily housekeeping paperwork in a timely manner.
- Ensures proper maintenance of all cleaning equipment.
- Attends all required meetings.
- Complies and reports accurate room status to Front Desk.
- Reports immediately all unusual activity, behavior, and appearances to the hotel GM.
- Inventories supplies in all guestrooms, housekeeping closets, or other areas including the housekeeping office and laundry room for furniture, linens (monthly/ quarterly), literature, accessories, supplies, and equipment, and/or any other items based on seasonal standards.
- Encourages the career development of housekeeping personnel.
- Completes weekly housekeeping schedule based on forecasted occupancy, due each Wednesday of each week for the following work week.
- Address guest complaints and resolve issues related to housekeeping services promptly and professionally.
- Listens and responds to the needs of the staff on each floor and location.
- Communicates and cooperates with the Front Desk and other related departments during rush rooms, blocks, VIPs, Hilton Honors and any discrepant rooms.
- Assists the hotel General Manager in maintaining the overall smooth operation of the Housekeeping Department productivity via weekly productivity reports.
- Verifies all supply orders are received and accurate to the invoice/ packing slip before submitting to the GM for processing.
- Establishes, maintains, and trains standards and procedures for proper blood borne handling via the Sharps safety program.
- Works to ensure high scores for cleanliness and other housekeeping-related items on all Brand Standard inspections are achieved.
- Conducts regular housekeeping department meetings with meeting minutes.
- Maintains working relationships with vendors and suppliers to ensure effective service & supplies are received.
- Delegates the deep cleaning schedule and completes timely as per brand requirements.
- Follow-up on delegated guest room inspections daily to ensure cleanliness standards are met.
- Initiates procedures to ensure safe chemical and equipment use.
- Maintains compliance with OSHA standards, policies, and procedures as directed by the GM.
- Conduct an annual performance assessment timely for the housekeeping department team.
- Ensures all storage areas are kept clean, neat and secure at all times.
- Manages work orders submitted to and works closely with the Engineering team to ensure the success of the hotel’s preventative maintenance program with follow-up.
- Manage standard procedures for guest lost and found items.
- Perform housekeeping, laundry, and/or house person functions whenever necessary.
- Report all accidents and incidents to management immediately.
Directly manages up to 10+ employees in the Housekeeping Department. Carries out managerial responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with customers and employees.
Mathematical Skills: Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral form. Ability to resolve conflict with positive outcomes/ resolutions.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stoop, kneel, crouch, or crawl and talk or hear. The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to climb or balance. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include the ability to adjust focus.
Work Environment: The work environment characteristics described here are representative of those employees encounter while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions. The noise level in the work environment is usually moderate.
Note: A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Benefits:
- 401(k)
- Employee discount
- Paid time off
Work Location: In person
