Top 12 Help desk Jobs in Red Wing, Mn

Entry Level IT Systems Support Specialist
StarTech Computing, Inc. —Red Wing, MN
- $38,000 - $45,000 a year
- 8 hour shift
- Background check
- Customer service
- Windows
- Health savings account
- Health insurance
Quick Apply
5d
Product Support Specialist -Part Time
Hearth & Home Technologies, LLC —Red Wing, MN
- $19 - $22 an hour
- Full-time
- Word processing
- Research
- Windows
- Profit sharing
- Paid parental leave
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Support Specialist
MAI Animal Health-Genesis —Elmwood, WI
- Monday to Friday
- Schematics
- Writing skills
- Mid-level
Quick Apply

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Emergent Software —Minneapolis, MN
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Hybrid Desktop Support Analyst
Helion Technologies Inc —Rochester, MN
When going on-site, the Hybrid DSA is physically troubleshooting tickets that have been escalated to field services by the remote support team.
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Entry Level IT Systems Support Specialist

StarTech Computing, Inc.
Red Wing, MN

Quick Apply

Job Details

Full-time
$38,000 - $45,000 a year
5 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
Life insurance
Referral program
Retirement plan

Qualifications

Microsoft Windows Server
ConnectWise
IT user and group management
Customer service
Cable termination
Microsoft Exchange
Windows
Driver's License
Email configuration (technical support)
Wireless communication system operation
IT support
Server virtualization
Networking equipment (troubleshooting support)
VMware
Desktop administration
PowerShell
vCenter

Full Job Description

StarTech Computing, Inc. delivers high-quality and cost-effective Information Technology solutions to our valued business partners. We achieve this by establishing strong business partnerships, ensuring our customer’s success is synonymous with our own. Our commitment extends to maintaining the highest standards in products and services for all partners, at all times.

We are currently seeking a Systems Specialist to join our team today!

Position Summary

This entry-level position provides IT technical support and guidance to our customers and their end-users. Systems specialists also perform routine maintenance of our customers' IT-related services and infrastructure.

Responsibilities

- Provide IT technical support in a responsive and service-oriented manner

- Assist with the support and maintenance of IT solutions, including:

- Security and DR - firewalls, endpoint security, threat detection and response, backup and replication

- On-premise, hybrid, and cloud-native Active Directory environments

- On-premise physical and virtualized Windows servers

- Windows desktops and laptops

- Microsoft 365

- Network switches, wireless, network-attached storage, and other misc. devices

- Assist with the execution of IT projects

- Maintain clear and concise time entry details of work performed based on our service standards.

- Write and maintain customer documentation

- Rotating On Call Schedule

Job Requirements

- Possess a valid driver's license and provide their own, reliable means of transportation to customer sites within a roughly 60-mile radius of Red Wing, MN, and Hudson, WI.

- Possess reliable and adequate home internet as well as a mobile phone.

- Ability to work within a team, with limited supervision, and multitask.

- Ability to multitask and deal with frequent interruptions

Qualifications

- Exceptional oral, written, listening, and customer service skills

- Minimum 2-year technical program - equivalent work experience will be considered

- Flexible and robust troubleshooting skills

- The ability to troubleshoot complex issues in a systematic approach

- The ability to quickly adapt existing knowledge to solutions/services you may not be entirely familiar with

- Ability to follow set standards of configuration

- Understanding of the following key fundamentals of networks:

- Wired networking - physical connections, cable terminations, network switches

- Wireless networking

- TCP/IP, DNS, DHCP, VLANs

- Access rules and NAT

Experience with the following solutions/services:

- Microsoft Windows (Server and Desktop) operating systems

- Active Directory (on-premise)

- Microsoft 365 - Basic management of users, multi-factor authentication, Exchange Online

- VMware vSphere / ESXi / vCenter

Pluses

Candidates with knowledge in the following areas will receive preference.

- ConnectWise Automate, Control, and Manage

- SonicWALL firewalls and security services

- Veeam Backup & Replication

- Unifi wireless equipment and network switches

- PowerShell scripting

- Microsoft 365 administration

Physical Demands and Work Environment

The physical demands and work environment characteristics described here represent those that an employee must meet to perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Physical demands:

- While performing the duties of this job, the employee is required to lift and carry equipment weighing up to 75 lbs, climb stairs, reach with hands and arms, kneel, bend, and crawl underneath or behind objects.

- Constant use of a computer (keyboard, mouse, monitors)

- Able to work sitting or standing for extended periods

Work Environment:

- While performing the duties of this job, the employee needs to be able to adjust to various work environments at the client's site.

Compensation Package:

Bonus opportunities

Schedule:

8 hour shift
Scheduled/Rotating On Call after hours

Ability to Relocate:

Red Wing, MN 55066: Relocate before starting work (Required)

Work Location: In person

Job Type: Full-time

Pay: $38,000.00 - $45,000.00 per year

Benefits:

401(k)
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance

Compensation Package:

Bonus opportunities

Ability to Commute:

Red Wing, MN 55066 (Required)

Work Location: In person

Quick Apply

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help desk jobs in red wing, mn

Entry Level IT Systems Support Specialist

Product Support Specialist -Part Time

Support Specialist

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