Top 4 Field operations specialist (redding) Jobs in Redding, Ca

Field Operations Specialist (Redding)
Communication Service for the Deaf, Inc —Redding, CA
- $30 - $35 an hour
- Full-time
- Background check
- Spanish
- Clean driving record
Quick Apply
PC Technician Support, Intermediate
Blue Shield of California —Redding, CA
- $23.91 - $33.47 an hour
- Full-time
- Hybrid work
- Background check
- Customer service
- Pass drug screening
- Work from home
Redding Branch - Associate Branch Manager III
Golden 1 Credit Union —Redding, CA
- $32.32 - $34.00 an hour
- Extended hours
- High school
- Mid-level
- Office
Quick Apply
Energy Financial Analyst
Maas Energy Works, Inc. —Redding, CA
- $23 - $30 an hour
- Full-time
- Microsoft Outlook
- English
- Mid-level
- Paid holidays
- Dental insurance
Quick Apply
1d

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PC Technician Support, Intermediate
Blue Shield of California —Redding, CA
Utilize tools and applications required for administration of Microsoft Windows workstations, including tools utilized for remote workstation access (e.g., RDP)…
$23.91 - $33.47 an hour
IT Desktop Support
Crown Motors —Redding, CA
Good communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users. Health, dental, and vision insurance.
$22 - $26 an hour
6d

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field operations specialist (redding) jobs near redding, ca

Field Operations Specialist (Redding)

Communication Service for the Deaf, Inc -
Redding, CA

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Job Details

Full-time
$30 - $35 an hour

Qualifications

Disability support services
Personal service client interaction documentation
Record keeping
Community partnership development
Customer communication
Customer training
Customer relationship building
Smartphone (troubleshooting support)
Experience working with individuals with disabilities
Communication accessibility accommodations
In-person customer service
Focus groups (needs assessment method)
Assistive technology interventions
Equipment troubleshooting
Inventory management software
Client database systems
Driver's License
Focus group research
Driving
Telecommunications systems
Customer engagement
Content marketing
Networking through strategic partnership building
Digital advocacy marketing
Sensory impairments support
Technical training
CRM system proficiency
Strategic communications
Community advocacy
Disability services experience

Full Job Description

Description:

Field Operations Specialists work directly with customers based on their need of specialized telephone equipment; educating the community about programs and services, and providing in-home assessment and services regarding equipment, its functionality, relay services, and the California Connect application process. The Field Operations Specialist provides services to customers via videophone, messaging, text, interpreting applications and in person, in the office, or at a designated community space, depending upon need and safety. This position works in conjunction with Customer Advisors to assist in providing exceptional services for the statewide Telecommunications Program. The Field Operations Specialist provides community-based services and participates in outreach initiatives for the state of California's Deaf and Disabled Telecommunications Program.

Requirements:

Provide exceptional customer service to clientele with various disabilities.
Plan, develop, implement, and evaluate message strategies that meet California's Deaf and Disabled Telecommunications Program and goals.
Provide support to develop online materials such as website content, video content, social media posts, and blogs.
Works with recipients toward the familiarity and selection of accessible telecommunication equipment, including specialized equipment orders, and telecommunications options by assessing needs based on approved certifications.
Provides recipient support services (e.g., installing equipment, training on equipment features, troubleshooting equipment and follow-up services) for maximum ease of use and access.
Gathers input and insights from the community, including the administration of focus groups and surveys, to evaluate existing resources, barriers, and areas of improvement
Responds efficiently to customers and develops relationships by ensuring they feel supported and valued in a timely manner.
Provides technical assistance, education, and cultural-specific resource training with consumers and various community organizations that serve consumers who are deaf, hard of hearing, deaf-blind, have hearing loss, memory difficulties, low vision or are disabled. Records accurate documentation and reporting per State requirements, including services provided, referrals, and follow-up as needed.
Acknowledge and adhere to all DDTP Privacy Policy and Information Security protocols.
Other duties as assigned.

To perform the essential functions of this position successfully, an individual should demonstrate the following competencies:

Familiarity with, or ability to learn and teach telecommunication access options, accessible telecommunication equipment (i.e. TTY, amplified phone, CapTel, alerting signalers, mobile phone amplifiers, smartphone features for hard of hearing, visual or speech impairments), and know how to fit individuals with the necessary equipment
Familiarity with local, state, and national resources for the deaf, deaf-blind, and hard of hearing population
Ability to utilize language, social, and cultural sensitivity to engage with California’s diverse populations
Favorable consumer-relations skills and personality patterns for representing CSD, DDTP, and CPUC well within the deaf/hard of hearing community, the elderly population, service providers, and vendors
Superior multi-tasking, organizational, record-keeping and time-management skills
Ability to innovatively strategize, problem solve and implement system change advocacy for deaf/disabled people.
Ability to: enter and work in consumer homes, including ascending/descending stairs and navigating around furniture (e.g., positions self under/around furniture or moving about)
Ability to effectively manage and cultivate relationships with prospective and existing partner organizations
Highest regard for confidentiality and have the ability to work with customers with diverse backgrounds
Have proficiency in Customer Relationship Management systems and Inventory Management systems

Qualifications

Bachelor’s degree in a related human service field or equivalent professional experience
Two years of professional experience working with deaf, hard of hearing, deaf-blind, or disabled customers
Two years of professional experience in one of the following settings or an equivalent combination: advocacy, marketing, and/or communications
Ability to communicate at various proficiency levels of ASL (preferred)
Ability to speak Cantonese, Mandarin, or Spanish is highly desirable
Excellent oral, visual, and written communication skills
All offers of employment are contingent upon the clear results of a thorough background check
Valid Driver's License with a clean driving record required: Will be driving throughout the region using their own vehicle for visits outside the branch office

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field operations specialist (redding) jobs in redding, ca

Field Operations Specialist (Redding)

PC Technician Support, Intermediate

Redding Branch - Associate Branch Manager III

Energy Financial Analyst

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