Top 5 Guest service agent Jobs in Redding, Ca

Front Desk Agent (FT) Closes 7/26/26
Win River Resort and Casino —Redding, CA
- $16.38 - $24.56 an hour
- Full-time
- 18 years or older
- High school diploma or GED
- Communication skills
2d
Front Desk Supervisor ("Supervisor/a de Recepcion")
SHERATON REDDING HOTEL AT THE SUNDIAL BRIDGE —Redding, CA
- $19 - $21 an hour
- Part-time
- Computer literacy
- Writing skills
- Basic math
Quick Apply
Front Desk Clerk
Best Western Plus Hilltop Inn —Redding, CA
- $17 - $19 an hour
- Part-time
- Hotel
- US work authorization
- Organizational skills
- 401(k)
- Employee discount
Quick Apply
1d
Front Desk Agent
Anderson Inn —Anderson, CA
- $16.90 - $18.00 an hour
- Full-time
- Hotel
- Cleaning
- In-person
- 401(k)
- Paid time off
Quick Apply
Hotel Front Desk Agent
Holiday Inn Redding —Redding, CA
- $17 an hour
- Hotel
- High school diploma or GED
- Organizational skills
- Flexible schedule
Quick Apply

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Front Desk Supervisor ("Supervisor/a de Recepcion")
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Front Desk Agent
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guest service agent jobs near redding, ca

Front Desk Agent (FT) Closes 7/26/26

Win River Resort and Casino -
Redding, CA

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Job Details

Full-time
$16.38 - $24.56 an hour
2 days ago

Qualifications

Customer communication
Decision making
Telephone systems
Multi-line phone systems

Full Job Description

JOB TITLE: Front Desk Agent (Must be 18 years of age or older)

DEPARTMENT: Hotel

REPORTS TO: Hotel Manager

SALARY: Grade 3

Range Start: $16.38/hourly

Range End: $24.56/hourly

CLASSIFICATION: Non-exempt

SUPERVISES: None

JOB SUMMARY: This team member greets, registers, and makes room reservations for Hotel guests, and also acts as the first point of contact for Hotel guests

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential duties and responsibilities outlined here are representative of those that must be met by the team member to successfully perform the essential functions of this position, however, are not all inclusive:

Serves as the first point of contact to Hotel guests. Greets, registers, and assigns rooms to guests
Handles credit, initial parking information, and provides an overview of guest services upon check-in
Issues room keys and provides instructions to Bell Captain as needed
Responds to guest requests for information and resolves guest problem as needed in order to exceed the guest expectations
Monitors room availability and maintains guest accounts. Posts charges to guest accounts such as food, liquor, or telephone costs
Handles incoming guest reservations accurately
Handles stressful situations, makes informed and effective decisions
Answers inquiries pertaining to Resort & Casino amenities, services, shopping, dining, and entertainment, and provides travel directions as needed
May take room service orders and provides information to appropriate team members to prepare and deliver the order correctly
Serves as Hotel phone operator and directs all calls to proper extensions. Receives and transmits telephone messages. Date stamps, sorts, and racks incoming mail
Computes guest invoices, collects payments, and makes change for guests
Balances daily or shift audit in the online point of sales system. Maintains and balances cash bank as issued in accordance with policies and procedures
Cleans and organizes the front desk area
Performs all duties in a manner that continually supports the vision, mission, values, and principles of the Resort & Casino
Performs all duties in a manner that adheres to the guest service standards established by the Resort & Casino’s guest service program
Other duties as assigned by the Hotel Manager

EDUCATION REQUIREMENTS

The education requirements outlined here are representative of the minimum that must be met by the team member to successfully perform the essential functions of this position; however, higher levels of education than required will be reflected during the recruitment process:

A High School diploma, or the equivalent thereof, is preferred

EXPERIENCE AND KNOWLEDGE REQUIREMENTS

The experience and knowledge requirements outlined here are representative of the minimum that must be met by the team member to successfully perform the essential functions of this position; however, higher levels of experience and knowledge than required may be reflected during the recruitment process:

Must be 18 years of age or older

A strong combination of written and verbal communication skills to write, read, and comprehend written correspondence is required
The ability to effectively communicate with guests and team members in a positive manner is required
Working knowledge of Microsoft Office applications and online point of sales systems is preferred
A minimum of one (1) year of related experience and/or training is preferred

PHYSICAL REQUIREMENTS

The physical requirements outlined here are representative of those that must be met by the team member to successfully perform the essential functions of this job:

Continuously stands
Frequently walks, bends/stoops, climbs, reaches above and below shoulder level, and kneels
Occasionally sits and squats
Occasionally lifts/carries up to fifty (50) pounds
Occasionally pushes/pulls up to seventy five (75) pounds
The ability to use office equipment including, but not limited to a computer keyboard, calculator, general office equipment and multi-line telephone, is required

WORKING CONDITIONS

The working conditions outlined here are representative of those that the team member will or may be exposed to while performing the functions of this job:

While performing the duties of this job, the team member is frequently exposed to second-hand tobacco smoke
While performing the duties of this job, the team member is usually subject to inside environmental conditions
While performing the duties of this job, the team member may occasionally be subject to outside environmental conditions and to wet and/or humid conditions

OTHER INFORMATION

Native American Preference Policy applies
This individual must be able to meet the suitability requirements of the Redding Rancheria’s Gaming Agency to obtain a gaming license
Win-River Resort & Casino is a drug-free workplace
This job description does not list all the duties of the job. You may be instructed by management to perform other tasks or functions
This job description is not a contract for employment. Employment with Win-River Resort & Casino is considered “at-will”
Must be able to comply with the Win-River Resort & Casino Common Language Rule
Reasonable accommodations may or may not be made dependent upon the nature of the work required by the position
Win-River Resort & Casino reserves the right to add, delete or modify without notice

Revised 3/6/25 ks

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guest service agent jobs in redding, ca

Front Desk Agent (FT) Closes 7/26/26

Front Desk Supervisor ("Supervisor/a de Recepcion")

Front Desk Clerk

Front Desk Agent

Hotel Front Desk Agent

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