1. Engages with project teams to implement full-stack solutions and provides ongoing assurance of technology solutions through discovery.
2. Engineers’ solutions for computer and storage systems to support the efficient operation of the enterprise and decommissions systems at the end of the service cycle.
3. Creates and maintains documented policies, procedures, and processes such as operational runbooks and architectural diagrams.
4. Troubleshoots any issues that arise with the infrastructure systems, including but not limited to, working with third-party vendors as well as other internal team members.
5. Mentors and trains with other team members throughout the enterprise, seeking to continually improve processes.
6. Performs incident, problem, and change management tasks (including but not limited to root cause analysis, request for change, and event/incident management).
7. Engineers and automates proactive monitoring of key compute, storage, and network systems, and engineers new capabilities to optimize the performance of endpoints.
8. Engineers and manages backup, restore and disaster recovery capabilities to continually meet the needs of the enterprise and meet or exceed service level agreements.
9. Performs on-call responsibilities on a rotational basis to support essential enterprise clients and emergencies outside of business hours.
10. Performs other duties as assigned to support the efficient operation of the department.
EDUCATION, EXPERIENCE AND QUALIFICATIONS
Bachelor’s degree in Computer Science, Computer Information Systems, Information Technology, or a related field is required.
Minimum of four (4) years of systems administration experience is required.
Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.
Certifications may be considered in lieu of education (IT only).
KNOWLEDGE, SKILLS AND ABILITIES (KSA)
Must possess excellent verbal and written communication skills with the ability to create technical documentation and diagrams.
Strong understanding of Active Directory & Domain architecture, New Technology File System (NTFS) permissions, Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), and certificate management.
Experience working with Structured Query Language (SQL) databases, virtual machine software from VMWare, and Microsoft Windows Server in a large environment.
Experience with enterprise-level Microsoft Windows systems including patching, backup, and disaster recovery platforms.
Must be capable of critical thinking and possess the ability to optimize system setups and resolve complex problems.
Basic knowledge of Microsoft Windows scripting including Powershell, Batch, and Visual Basic Script (VBScript) is preferred.
Knowledge of cloud technologies: Amazon Web Services (AWS), Azure, and Microsoft M365 is preferred.
Hardware experience with Dell, Cisco, and Pure Storage is preferred.
LICENSES, CERTIFICATIONS AND REGISTRATIONS
At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
Certifications in Microsoft preferred such as Azure Fundamentals preferred.
Cloud certifications are preferred.
No Driving Responsibilities: Role does not require a driver’s license or insurance.
PHYSICAL REQUIREMENTS/ WORKING CONDITIONS – ENVIRONMENT
The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.
Primary work environment is in a climate-controlled office setting.
Work requires travel to attend meetings, trade shows, and conferences.
Incumbents may be required to work evening, weekend and holiday shifts.
Must be able to work in a fast-paced, high-demand environment.
Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.
Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.
Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.
Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.
Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.
The employee may be exposed to fumes or airborne particles including secondhand smoke.
Reasonable accommodation will be made in compliance with all applicable law.
