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Quality Auditor Specialist (Remote)

GridHawk LLC -
Toledo, OH

Quick Apply

Job Details

Full-time
2 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance
Tools provided

Qualifications

High school diploma or GED
Documentation tools
Revenue recognition
Productivity software

Full Job Description

Job Title: Quality Auditor Specialist (Remote)

Job Description:

Job Summary: We are seeking a highly detail-oriented Ticket Quality Auditor Specialist to support our operations team in a fully remote environment. This role is responsible for reviewing 811 locate tickets to ensure accurate status coding, proper documentation, correct application of Clear/No Conflict, and alignment with billing requirements. The ideal candidate will have experience in utility locating, ticket management, or damage prevention, along with a strong focus on quality assurance and accuracy.

Key Responsibilities

Review tickets for accuracy, completeness, and compliance with company and industry standards

Verify correct status code usage, ensuring alignment with field activity and applicable guidelines

Ensure proper and consistent use of Clear / No Conflict coding

Audit tickets for complete and accurate documentation, including notes, timestamps, and supporting details

Confirm tickets are assigned the correct billing status based on work performed and contractual requirements

Identify discrepancies or errors in status codes, documentation, or billing classifications and initiate corrective action

Provide clear feedback to field locators and operations personnel to drive continuous improvement

Maintain detailed records of audits, findings, and corrections

Track trends and recurring issues impacting quality, compliance, or billing accuracy

Collaborate with operations, billing, and quality teams to improve processes and reduce errors

-

Qualifications

High school diploma or equivalent required (college degree preferred)

Experience with 811 ticketing systems, utility locating, or damage prevention strongly preferred

Working knowledge of ticket lifecycle, status codes, and locate processes

Familiarity with Clear/No Conflict procedures and documentation standards

Understanding of how ticket status impacts billing accuracy and revenue recognition

Strong attention to detail and ability to spot inconsistencies

Proficiency in Microsoft Office (especially Excel) and ticket management platforms

Excellent written and verbal communication skills

Ability to work independently and manage workload in a remote environment

-

Preferred Skills

Background in quality assurance, auditing, or compliance

Knowledge of underground utility systems and mapping

Strong analytical and problem-solving abilities

Experience working with billing validation or invoice reconciliation processes

Ability to manage high volumes of tickets efficiently

-

Key Performance Indicators (KPIs)

Accuracy of ticket status coding

Compliance with 811 and internal quality standards

Reduction in documentation errors and inconsistencies

Billing accuracy and alignment with approved status codes

Timeliness of ticket reviews and audits

-

Work Environment

Fully remote position

Standard business hours (with flexibility based on operational needs)

Must have reliable internet access and a dedicated workspace

-

Why Join Us

Play a critical role in damage prevention, compliance, and revenue accuracy

Work remotely with a collaborative and supportive team

Opportunity for growth in operations, quality, or billing functions

Help drive operational excellence and continuous improvement

***In order to obtain employment with GridHawk LLC, candidates MUST complete a background check. Company policy requires no violations within the last 5 years.

Candidates MUST take and pass a DOT drug test. Continued Employment is subject to Randomized drug testing.***

All employees of GridHawk LLC, are assigned proper technology to perform all work-related duties.

Tools Provided:

Company-issued laptop and smartphone

Job Type: Full-time Hourly ***Pay varies based on experience***

Employee Benefits (Full-Time):

Health, dental, vision, and term life insurance

Short- and long-term disability coverage

Flexible benefits plan

401(k) with company match

Paid holidays and PTO

Benefits effective the first of the month following 60 days of employment

Join a team that values safety, precision, and professional development. Apply today to help shape the next generation of utility locating professionals.

Quick Apply

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