Top 9 Petco Jobs in Remote

Vetco Escalations Representative
Petco —Austin, TX
- Full-time
- Remote
- Computer literacy
- Mid-level
- High school diploma or GED
- Health insurance
- 401(k)
17h
Sr. Manager, Human Resources (Retail/Field)
Petco —San Diego, CA
- $137,100 - $227,000 a year
- Full-time
- Remote
- Word processing
- Research
- Bachelor's degree
- Health insurance
- 401(k)
Director, Human Resources
Petco —Phoenix, AZ
- Full-time
- Remote
- Writing skills
- Research
- Master's degree
- Health insurance
- 401(k)
1d
Manager, Human Resources - Field Support
Petco —Harrisburg, PA
- Full-time
- Remote
- 5 years
- Master's degree
- Bachelor's degree
- Health insurance
- 401(k)
1d
Retail Media Network Sales Partner
Petco —San Antonio, TX
- Full-time
- Remote
- Microsoft Excel
- Marketing
- Research
- Health insurance
- 401(k)
District Manager - Eastern, PA
Petco —Harrisburg, PA
- Full-time
- Remote
- Merchandising
- Guest services
- Senior level
- Health insurance
- 401(k)
Senior, Retail Media Network Sales Partner
Petco —San Antonio, TX
- Full-time
- Remote
- Marketing
- 5 years
- Bachelor's degree
- Health insurance
- 401(k)

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Vetco Escalations Representative

Petco -
Austin, TX

Apply Now

Job Details

Full-time
17 hours ago

Benefits

Health insurance
401(k)
Paid time off

Qualifications

Pharmaceutical order entry
Typing
Customer data entry

Full Job Description

Veterinarians and Vet Services
R372168
Full time
Remote
1100 Congress Ave, Austin, TX 78701 United States

Want to help pets live their best lives?

We’re proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets and people.

Pet First – Protect & Empower. All pets should Live their Best Life. We put the needs of pets and pet parents at the center of everything we do.
Foster the Fun – Connect & Bond. Our Passion for pets brings us together! We celebrate the journey of pet parenthood through district experiences, products, and services.
Let’s Go! Own & Commit. We are stronger as One Petco team. We bring our unique superpowers and champion authenticity in everyone to drive success.

About Petco:

We’re proud to be "where the pets go" to find everything they need to live their best lives for more than 60 years — from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood — the boundless boops, missing slippers, late night zoomies and everything in between. And we’re here for it. Every tail wag, every vet visit, every step of the way. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. In 1999, we founded Petco Love. Together, we support thousands of local animal welfare groups nationwide and have helped find homes for approximately 7 million animals through in-store adoption events.

Position Purpose

This position is responsible for Tier 2 customer support and solves and responds to issues escalated from the Vetco Call Center, Petco Call Center, Field Operations and Pharmacy Partners. They provide a variety of customer support services, which primarily includes prescription approval, account maintenance and reimbursementsas well as answering and resolving technical and complex customer support issues and concerns viae-mail, Salesforce and Pet Pass account notes.

Essential Job Functions

The incumbent must be able to perform all of the following duties and responsibilities with or without a reasonable accommodation.

Approval and denial of prescription order requests via portal, fax or phone. Must have strong attention to detail to ensure accuracy.

Answers field teams and call center agent’s technical and Customer Service questions utilizing data, systems, and resources provided, escalating up to the Supervisor and conferring with team membersas necessary.

Responds to escalatedcustomer and call center agent inquiries on prescription issues, missing or incorrect records, account changes, reimbursements, Vetco Rabies tag replacements and more.

Identifies, tracks and communicates concerning trends, functions and protocols that need improvement.

Demonstrates core company values to effectively interact with partners at various levels.

Is likely to work as an informal resource to others with less experience.

Other Duties and Responsibilities:

Serves as a resource for call center agents and field teams requiring assistance with information to resolve customer issues and problems efficiently

Identifies and pushes for solutions in which all parties can benefit

Helps and supports fellow employees in their work to contribute to the overall success of Vetco Clinics

Uses various systems to organize and efficiently keep track of information

Follows through on all commitments

Adapts to change quickly and easily

Makes suggestions for increasing the effectiveness of changes

Shows willingness to learn new methods, procedures, or techniques, resulting from departmental or companywide change

Adapts communication style or method of approach based on the needs of the situation

Holds performance to a high set of standards and remains committed to continuous improvement

Identifies the information needed to solve a problem effectively

Considers the impact of external and internal customers when taking action or carrying out job responsibility

Looks for creative approaches to increase customer satisfaction

Takes personal responsibility for resolving service problems

Nature of Supervision:

Work is performed under the general direction of the Vetco Escalations Manager. Guidance may be provided on non-routine tasks and situations, however, judgment and independent decision-making is expected within guidelines and procedures. Collaboration is expected when needed to ensure desired customer and business outcome(s).Works under limited supervision.

Impact:

The representative has direct impact on influencing the customer experience. Failure to provide the desired experience is likely to impactperception of the brand, customer retention, and loss of future sales.

Education/Experience:

High School Diploma or GED equivalent desired.

At least 2 yearsprevious experience preferred in an animal or medical related field

Strong verbal and written communication skills

Proficient Data/Order Entry Skills required

Computer proficiencyutilizing Microsoft Office applications

Ability to multi-task and respond to customer questions and complaints

Strong written and verbal communication skills, with the ability to type at least 65 wpm

#LI-AT2

#CORP

For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO - see https://careers.petco.com/us/en/key-benefits

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

Apply Now

Refine Your Search

petco jobs in remote

Vetco Escalations Representative

Sr. Manager, Human Resources (Retail/Field)

Director, Human Resources

Manager, Human Resources - Field Support

Retail Media Network Sales Partner

District Manager - Eastern, PA

Senior, Retail Media Network Sales Partner

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