Top 3 Senior help desk technician Jobs in Remote

Senior Help Desk Technician
Marathon Health —Remote
- $30 - $35 an hour
- Full-time
- 5 years
- HIPAA
- Mentoring
Senior Help Desk Technician
Contact Government Services, LLC —Remote
- $40,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Health insurance
- Dental insurance
Quick Apply
Senior End User Support Specialist
SCAN Group —Long Beach, CA
- $34.47 - $47.50 an hour
- Full-time
- Remote
- Background check
- 5 years
- Research
- Wellness program
- Paid holidays
Quick Apply
5d

Other jobs to consider

Find your next job by exploring related positions.

Senior Help Desk & Network Administrator (Remote - U.S. Based)
Computer Solutions, Inc —Remote
The ideal candidate will be comfortable handling day-to-day help desk tickets while also providing advanced technical expertise involving networking, Microsoft…
$39,000.00 - $93,165.91 a year
Quick Apply
Senior Help Desk Technician
Contact Government Services, LLC —Remote
Accurately answer user support questions of software and hardware in the EOUSA office environment. Set up and support conference and training rooms for…
$40,000 - $80,000 a year
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Senior Maintenance Technician (Grant Medical Center)
OhioHealth —Columbus, OH
Activities including but are not limited to repair/hang doors, replace locks, repair ceilings, wall repairs, wall protection installation, windows, floors,…
9d

I want to receive the latest job alert for senior help desk technician in remote

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior help desk technician jobs near remote

Senior Helpdesk Technician jobs in Remote

Technical Support Specialist jobs in Long Beach, CA

Senior Helpdesk Technician jobs in Denver, CO

Behavior Technician jobs in Lakeland, FL

Senior Helpdesk Technician jobs in Fairfax, VA

Medical Equipment Technician jobs in Austin, TX

Sunrise Senior Living jobs in Silver Spring, MD

Senior Helpdesk Technician jobs in Santa Ana, CA

Senior Helpdesk Technician jobs in San Francisco, CA

Senior Helpdesk Technician jobs in Fort Lauderdale, FL

Senior Helpdesk Technician jobs in Detroit, MI

Senior Administrative Assistant jobs in New York, NY

Senior Accountant jobs in Worcester, MA

Senior Executive Assistant jobs in Boston, MA

Senior Helpdesk Technician jobs in Los Angeles, CA

Instrumentation Technician jobs in Boston, MA

Senior Helpdesk Technician jobs in Austin, TX

Technical Support Specialist jobs in Norcross, GA

Technical Support Specialist jobs in Stockbridge, GA

Direct Support Professional jobs in Reading, PA

Senior Help Desk Technician

Marathon Health -
Remote

Apply Now

Job Details

Full-time
$30 - $35 an hour

Qualifications

Incident management software
Computer hardware
Desktop (troubleshooting support)
Customer support ticket management
Networking equipment (troubleshooting support)
Defect tracking tools
Hardware diagnostics
Ticketing system technical support

Full Job Description

Marathon Health is a leading advanced primary care provider, partnering with employer and union plan sponsors to improve health for millions of Americans. With nationwide onsite, nearsite, and network health centers, and virtual primary care, Marathon delivers a value-based model that enhances the healthcare experience for members and providers, while driving meaningful cost savings for plan sponsors. Marathon is proud to be certified as a Great Place to Work®, reflecting the company's commitment to building an inclusive, high-trust culture where all employees can thrive. Learn more at marathon.health

ABOUT THE JOB

The Senior Help Desk Tech provides advanced technical support for hardware, software applications, operating systems, and networking issues, with a strong focus on customer service and efficient problem resolution. The Senior Technician serves as an escalation point for complex service requests and incidents that cannot be resolved at the first level.

ESSENTIAL DUTIES & RESPONSIBILITIES

Diagnosing and resolving advanced technical issues across multiple platforms and environments, including computers, servers, peripherals, and network components.
Acting as a technical lead for escalated support cases, ensuring timely resolution and root cause.
Collaborating with Tier 1 technicians to provide guidance, mentoring, and knowledge sharing.
Documenting solutions and contributing to the knowledge base to improve team efficiency and reduce repeat incidents.
Coordinating with other Technology teams (e.g., infrastructure, clinical application support, Security) to resolve cross-functional issues.
Meet or exceed required Service Level Agreements for issue resolution
Participate in After-Hours On-Call Rotation
Strict adherence to all IT Policies and Procedures (including HIPAA, PCI Compliance, and Hi Trust)

QUALIFICATIONS

Associate's Degree in Information Technology and a minimum of 5 years’ experience in technical support, help desk operations, IT service management, or equivalent combination of education and experience. Familiarity with incident tracking systems and ticketing platforms (e.g., Freshservice, ADO, or Jira). Proven ability to troubleshoot hardware, software, and network issues in a corporate or enterprise environment. CompTIA A + and or Network + - Preferred.

DESIRED ATTRIBUTES

Background in ITIL practices – especially incident management
Industry experiences supporting a healthcare environment
Experience training or mentoring junior IT staff
Experience working in a customer-facing role, providing technical assistance and resolving user issues.
Demonstrates strong organizational skills with the ability to manage multiple high-priority tasks under pressure while maintaining service level agreements and response times.
Works independently with minimal supervision, while also contributing effectively to team-based troubleshooting and knowledge sharing.
Communicates technical concepts clearly and professionally across all levels of the organization, both verbally and in writing, including documentation and user guidance.
Accurately distinguishes between Tier 1 and Tier 2 issues, applying sound judgment to escalate appropriately and ensure timely resolution of complex incidents.
Self-driven to explore new technologies, tools, and methodologies that enhance support capabilities and align with evolving business needs.

Pay Range: $30.00-35.00/hr

The actual offer may vary dependent upon geographic location and the candidate’s years of experience and/or skill level.

We are accepting applications for this position until a candidate has been selected. To apply to this position and learn more about open jobs at Marathon Health, visit our careers page.

Apply Now

Refine Your Search

senior help desk technician jobs in remote

Senior Help Desk Technician

Senior Help Desk Technician

Senior End User Support Specialist

Other jobs to consider

Explore jobs in cities nearby

I want to receive the latest job alert for senior help desk technician in remote

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected