Top 260 Trust & safety agent Jobs in Remote

Trust & Safety Agent
Whatnot —Phoenix, AZ
- $24.04 - $28.85 an hour
- Full-time
- Remote
- Research
- Mid-level
- Bachelor's degree
- Paid parental leave
- Health insurance
Corporate Travel Agent
Pivot Agency —Remote
- Contract
- Remote
- Mid-level
- Travel
- Computer skills
Member Experience Representative
Mochi Health —Remote
- $17 - $25 an hour
- Part-time
- Remote
- Spanish
- HIPAA
- English
Manager, Safety Analytics
Discord —Remote
- $220,000 - $275,000 a year
- Full-time
- Computer Science
- SQL
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IT Sourcing Agent
Ascension —Remote
- $87,463.00 - $121,918.37 a year
- Full-time
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- High school diploma or GED
- Project management
- Continuous improvement
- Disability insurance
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Inbound Customer Service Agent-Bodewell Remote
GE Appliances —Memphis, TN
- Full-time
- Remote
- Research
- Conflict management
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Voice Actor: CX Agent Voice Cloning (USA)
AuraOne Human Data —Remote
- $50 an hour
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- Writing skills
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Patient Success Supervisor
Cadence Health —Remote
- $70,000 - $90,000 a year
- Weekends as needed
- Remote
- Mid-level
- High school diploma or GED
- Recruiting
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Staff, Escalation Manager
Twilio —Remote
- $106,320 - $156,300 a year
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5d
Safeguards Enforcement Analyst, Bio Harms
Anthropic —Remote
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Member Services Team Lead (Remote)
Businessolver, Inc. —Remote
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- Computer literacy
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Vendor Onboarding Agent Evaluator
AuraOne Human Data —Remote
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- Writing skills
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Customer Experience Agent, Seller
Whatnot —Phoenix, AZ
- $28.85 an hour
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Continuous improvement
- Paid parental leave
- Health insurance
Production Underwriter- Workers' Compensation
Stonetrust Commercial Insurance Company —Georgia
- $55,000 - $100,000 a year
- Full-time
- Remote
- Background check
- Mid-level
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply
Senior Software Developer (Agentic Development)
TherapyNotes.com —Philadelphia, PA
- $110,000 - $135,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- 5 years
- Profit sharing
- Disability insurance
Quick Apply
Customer Support Agent Evaluator
AuraOne Human Data —Remote
- Remote
- Mid-level
- US work authorization
Chief Financial and Strategy Officer
Catalight —Remote
- $450,000 - $550,000 a year
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Senior Account Executive
Twilio —Remote
- $50,000 a year
- Remote
- 8 years
- Travel
- Contracts
- Parental leave
Voice Actor: CX Agent Voice Cloning (UK English)
AuraOne Human Data —Remote
- $50 - $100 an hour
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- Writing skills
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12d
Voice Agent Audio QA Reviewer
AuraOne Human Data —Remote
- Remote
- Mid-level
- US work authorization

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Trust & Safety Agent

Whatnot -
Phoenix, AZ

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Job Details

Full-time
$24.04 - $28.85 an hour

Benefits

Internet reimbursement
Paid parental leave
Health insurance
Dental insurance
Cell phone reimbursement
Adoption assistance
Pension plan
Work from home
Parental leave
Vision insurance

Qualifications

Live chat
Transaction monitoring
Email customer support
Process improvement
Intercom
Research
Mid-level
Internal investigations
Customer support experience within e-commerce industry
E-commerce
Trend analysis
KPI monitoring
Financial fraud investigation
Social media platforms
Bachelor's degree
Operational risk mitigation
Zendesk
Issue tracking
Customer engagement
Loss prevention risk assessment
1 year
Email support
Order fulfillment

Full Job Description

Join the Future of Commerce with Whatnot!

Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.

As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.

We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.

Role

We are looking for Trust and Risk Agents to maintain the safety and integrity that powers our platform. You will work collaboratively to identify potential risks, enforce our policies, and protect the buyer and seller experience while assisting customers with sensitive cases. Your timely and detailed investigations will help safeguard our community and ensure fair, consistent outcomes for buyers and sellers.

You will:

Regularly work with the team on reviewing potentially suspicious behavior on a daily basis to support the company in protecting good users and preventing financial losses
Work quickly and thoroughly to meet interdepartmental Service Level Agreements (SLAs) while ensuring high quality work product
Conduct in-depth transaction-level reviews
Discover and identify trends to present opportunities for stronger results and mitigation
Communicate with customers in response to inquiries related to trust and risk
Provide inbound email and chat-based customer service for users who need immediate assistance
Thoughtfully investigate Trust & Risk cases with medium complexity and high sensitivity while maintaining customer satisfaction
Work with other departments to research and resolve open questions
Efficiently work through a backlog of open issues and monitor performance of key operations
Represent the company with integrity and professionalism
Review key metrics and utilize data to make informed decisions

We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and connection. Team members in this role must live within commuting distance of our Phoenix, Arizona hub.

You

People who do well at Whatnot tend to be comfortable figuring things out as they go, biased toward action, and genuinely curious about what they're building. They care more about outcomes than credit and stay close to the product and the people using it.

A hungry individual looking to jump start their career in a fast paced environment. Someone willing to take on any role or task, learn new skills and be a part of building a great company. A customer service mentality with passion to reach the best possible outcome. Here’s what we’re hoping to see in your background:

Availability to work weekends required, and availability to work Holidays as needed
4 year degree is a plus.
1 - 5 years of experience in Trust & Safety, customer service, fraud operations, user experience or fulfillment.
Positive Customer first attitude.
Proactive problem-solver and process-improver.
Organized and detail oriented.
Experience with social media, parcel delivery, marketplace sellers, vendors, payment processors and/or fraud operations.
Understanding of E-commerce and Marketplace operations.
Experience with Customer facing systems like Zendesk, Kustomer, or Intercom.
Knowledge of Collectibles is a plus.
Desire to enhance your career.

Benefits

Generous Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet
Care benefits
- Monthly allowance for wellness
- Annual allowance towards Childcare
- Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Monthly allowance to dogfood the app
- All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
Parental Leave
- 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

#ZR

EOE

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

Apply Now

Refine Your Search

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Corporate Travel Agent

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