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Collections Team Lead

CFS -
Jersey City, NJ

Apply Now

Job Details

Full-time
$52,000 - $62,000 a year
6 days ago

Qualifications

Customer communication
Team supervision

Full Job Description

Collections Team Lead

Fully Remote | Full-Time | 9am-5:30pm ET

Pay Range: $52,000 - $62,000

Are you an experienced collections professional ready to take the next step into leadership? Our client is seeking a Collections Team Lead to support daily portfolio operations, coach and guide team members, and ensure medical receivable accounts are serviced accurately, efficiently, and in accordance with established compliance standards.

This is a great opportunity for someone who enjoys leading people, solving problems, managing priorities, and working across teams in a fast-paced environment.

Why You'll Love This Collections Team Lead Opportunity

Coach and support a team while helping drive performance, accountability, and results
Gain valuable exposure to medical receivables, legal collections, personal injury cases, and portfolio management
Work cross-functionally with Accounting, Customer Success, legal partners, and internal leadership
Use Power BI and internal systems to monitor performance and identify opportunities for improvement
Play an important role in training, compliance, quality assurance, and process improvement
Build your leadership experience while remaining hands-on with day-to-day operations
Make a direct impact on team success as a Collections Team Lead

Key Responsibilities of the Collections Team Lead

Oversee and support daily servicing activities across medical receivable and premium servicing portfolios
Monitor portfolio queues to ensure accounts are handled according to established procedures and compliance requirements
Provide daily coaching, guidance, and support to collections and servicing team members
Monitor team KPIs, including contact and compliance percentages, and help establish goals for continued improvement
Coordinate provider status updates, case servicing lists, database entries, lien package tracking, and related activities
Review and provide guidance on additional funding requests, case exceptions, lien packages, problem removals, and escalated write-off requests
Perform quality assurance reviews and support internal compliance audits
Help ensure provider data entry and case management activities remain HIPAA compliant
Create targeted focus lists and projects to improve productivity and portfolio outcomes
Coordinate daily and weekly priorities and communicate expectations to team members
Partner with Accounting and Customer Success on reconciliations, law firm assistance, and other portfolio needs
Assist with company compliance audits and special projects as needed

Leadership & Team Development

As the Collections Team Lead, you'll serve as a go-to resource for the team while helping create a collaborative and accountable work environment.

Provide ongoing coaching and support to team members
Assist with onboarding and annual refresher training
Organize monthly team meetings and prepare meeting agendas
Coordinate monthly one-on-one meetings with team members
Participate in regular meetings with the Director of Portfolio Management
Attend Team Lead meetings and contribute to department initiatives
Provide scheduling and coverage support across servicing teams as needed
Identify opportunities to improve workflows, processes, and team performance

Reporting & Performance Management

The Collections Team Lead will also help leadership understand team performance and identify areas for improvement.

Utilize Power BI to compile and present case entry and team performance reports
Utilize Pyrus to prepare and present compliance reporting
Provide weekly updates regarding contact and servicing success
Present weekly audit results to Portfolio Management leadership
Track KPIs and identify performance trends, gaps, and opportunities
Support monthly reporting and portfolio servicing reviews

Qualifications

The ideal Collections Team Lead is an organized, confident communicator who enjoys helping a team succeed while remaining involved in day-to-day operations.

Strong leadership, coaching, and team-building skills
Excellent organization, time management, and attention to detail
Strong critical-thinking and problem-solving abilities
Confident, self-motivated, and comfortable taking initiative
Ability to manage multiple priorities in a fast-paced environment
Strong relationship-building and customer service skills
Excellent written and verbal communication
Proficiency with Microsoft Office Suite

Education & Experience

Bachelor's degree preferred, ideally in Business, Finance, Legal Studies, Economics, or a related field
Minimum of one year of team lead, supervisory, or leadership experience
Legal industry experience is a plus, particularly within personal injury litigation
Strong customer service experience required
Experience working within compliance-driven processes or case management environments is a plus

If you're looking to grow your leadership experience while staying hands-on with collections, servicing, and portfolio operations, this Collections Team Lead opportunity offers the chance to make an immediate impact.

Apply today to learn more about this Collections Team Lead opportunity!

#INAUG2026

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