Top 7 Remote help desk Jobs in Reno Nv

IT Help Desk Analyst
Cyrq Energy —Reno, NV
- $28 - $35 an hour
- Full-time
- Mid-level
- Office
- Windows
- Paid parental leave
- Paid holidays
Quick Apply
14d
IT Support Specialist
Hamilton Company —Reno, NV
- $28 - $33 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
- Disability insurance
- Health insurance
IT Helpdesk
Bluetree Dental —Reno, NV
- $20 - $27 an hour
- Full-time
- Hybrid work
- Computer science
- Clean driving record
- Computer Science
- Paid holidays
- Disability insurance
Quick Apply
Administration - Technology Support Specialist (Reno)
Volunteers of America Northern California & Northern Nevada, Inc. —Reno, NV
- $30 an hour
- Full-time
- Hybrid work
- Computer science
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Disability insurance
IT Technician 1
Ormat Technologies —Reno, NV
- Computer literacy
- Mid-level
- Assembly
6d

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Provide prompt and friendly technical support via phone, email, remote tools, and ticketing systems. Document troubleshooting steps, resolutions, and technical…
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IT Field Tech Support
Proteam Solutions Inc. —Columbus, OH
Valid State of Ohio driver’s license is required. Familiarity with help desk ticketing systems and remote support tools. Job Types: Full-time, Contract.
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Proteam Solutions —Columbus, OH
Provide high-quality customer service while managing a high volume of inbound phone calls. Experience using remote access and remote troubleshooting tools.
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remote help desk jobs near reno nv

IT Help Desk Analyst

Cyrq Energy -
Reno, NV

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Job Details

Full-time
$28 - $35 an hour
14 days ago

Benefits

Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
401(k) 5% Match
Vision insurance
401(k) matching

Qualifications

High school diploma or GED

Full Job Description

This position is the primary on-site technology resource for our Reno, NV corporate headquarters and will be the point of contact for all day-to-day IT support needs, owning end-user support, systems administration, and IT asset management across the entire company.

Responsibilities:

Help Desk Support

Serve as the first contact for hardware, software, network, and peripheral support requests via ticketing system, email, and walk-up
Triage, diagnose, and resolve technical issues for workstations, laptops, printers, monitors, and mobile devices
Escalate complex issues to the Lead Systems Engineer with clear documentation and troubleshooting history; own resolution through to close
Manage and close tickets in Cyrq’s NetSuite IT support ticketing system; track resolution times, document issue trends, and contribute to the internal knowledge base

Systems and Infrastructure Support

Support Microsoft 365 environment user provisioning and access
Manage full employee IT (hardware / software) lifecycle (new user to deprovisioning)
Monitor and manage endpoint protection; respond to and escalate security alerts internally per established protocols
Perform routine maintenance on workstations and local network equipment
Assist with Acronis cloud backup monitoring and recovery tasks
Coordinate with the NetSuite Admin on user access provisioning, license management, and ERP-related IT support requests
Work closely with the Lead Systems Engineer on escalations, infrastructure projects, and technical direction; serve as the Reno-based execution resource for initiatives driven at the systems level
Maintain accurate inventory of IT assets across all Cyrq Energy locations, including the Reno corporate headquarters and plant sites
Coordinate with building management and vendors for connectivity, cabling, and peripheral needs
Document procedures, configurations, and recurring issues for knowledge base
Support conference room AV/technology setups

High school diploma or equivalent.
CompTIA A+, Network+, or Microsoft certifications (MD-102, MS-900, or equivalent) preferred
1 or more years of experience in a help desk, desktop support, or IT support role
Working knowledge of Windows 10/11 operating systems, Active Directory, and Microsoft 365
Experience troubleshooting hardware (desktops, laptops, printers, peripherals) and networking basics (DNS, DHCP, VPN)
Familiarity with ERP-based or integrated ticketing systems; experience with NetSuite preferred
Experience supporting a Microsoft Entra ID (Azure AD) / hybrid domain environment
Exposure to endpoint security tools (Sophos, CrowdStrike, SentinelOne, or similar)
Experience with Acronis or similar enterprise backup solutions
Valid driver’s license and acceptable motor vehicle record
Ability to complete domestic travel, up to 5%.
Strong written and verbal communication skills; able to explain technical concepts to non-technical users
Ability to sit, for long periods of time

When on plant locations:

Able to walk moderate distances over uneven ground.
Able to tolerate remote environments, indoor /outdoor work, wildlife, possible dust, dirt, and wind, including any weather typical for all seasons in southern CA, NV, and UT.
Able to don all forms of required Personal Protective Equipment.
Ability to lift up to 30 pounds.

Location:

Based in Reno, Nevada

What we offer:
Multiple medical, dental, and vision plans, 401(k) with an immediate 5% company match and no vesting requirement, annual bonus program, company paid short- and long-term disability insurance, pay holidays, paid time off, paid parental leave, and more.

Who is Cyrq Energy?
Cryq Energy’s mission is to harness the heat of the earth to create clean energy while pursuing the highest standards of health, safety, and sustainability. We believe in a future fueled by renewable energy and are driving the transition to that vision. Our primary values are:

Safety - Ensuring everyone goes home the way they arrived.
Respect - For each other and the planet.
Personal Accountability - A sense of urgency and desire to learn from mistakes.
Results-orientation - Being resourceful, rigorous, and responsive.
Collaboration - Through teamwork across geographies and functions.

Quick Apply

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remote help desk jobs in reno nv

IT Help Desk Analyst

IT Support Specialist

IT Helpdesk

Administration - Technology Support Specialist (Reno)

IT Technician 1

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