Top 11 Help desk manager Jobs in Research Triangle Park Nc

Customer Support Analyst - Student Information Systems
Wake County Public School System —Cary, NC
- Weekends as needed
- Office
- Windows
- High school diploma or GED
NC Help Desk Support Technician (Field/Onsite)
Volunteers of America Chesapeake and Carolinas —Durham, NC
- $25.50 an hour
- Full-time
- Bilingual
- Computer Science
- Up to 50% travel
Quick Apply
AI-Native Service Desk Manager
Titan —Raleigh, NC
- $95,000 - $125,000 a year
- Full-time
- Hybrid work
- Team management
- Senior level
7d
Service Desk Manager
Leader Communications Inc —Raleigh, NC
- Full-time
- Bachelor's degree
- Recruiting
- SharePoint
Quick Apply
IT Support Specialist
HDR —Raleigh, NC
- Full-time
- Computer science
- Computer Science
- Customer service
14d
desktop support
Software Technology Inc —Raleigh, NC
- Research
- Mid-level
- Office
Quick Apply
Customer Service Agents
Leader Communications Inc —Raleigh, NC
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Quick Apply
Senior Support Technician
AGBO —Raleigh, NC
- Full-time
- Google Workspace
- US work authorization
- Senior level
Quick Apply
IT Systems Administrator
Rise Capital —Raleigh, NC
- Full-time
- Computer Science
- ERP systems
- Office
Technology Manager, Intelligent Mobility
WSP —Raleigh, NC
- US work authorization
- Senior level
- Communication skills
- Disability insurance
- Health insurance
Medical Database & IT System Administrator / Readiness Event Coordinator
Lucayan Technology Solutions LLC —Raleigh, NC
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Military
Quick Apply

Discover related jobs

Based on your search for help desk manager jobs.

Mainframe Monitoring Specialist (Night Shift, Thur-Mon)
CGI Group, Inc. —Durham, NC
.Recommend cabling and hardware placement; develop installation plans for review. CGI Federal is seeking a Mainframe Monitoring Specialist to provide continuous…
$62,900 - $139,300 a year
14d
Technical Support Specialist
XceedIT, Inc. —Raleigh, NC
A valid driver’s license and reliable transportation for occasional client visits. Learning from experienced engineers while developing your own technical…
$45,000 - $65,000 a year
10d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Manager of Technology
Yardmaster, Inc. —Blacklick, OH
Maintain IT asset records, license tracking, and participate in budgeting. A degree or formal studies in Information Technology, Computer Science, or a related…
$75,000 - $85,000 a year
Quick Apply
7d
IT Help Desk Technician I
Ace Electric —Plain City, OH
License: Valid state driver's license as required by job conditions or by the company. The IT Help Desk Technician I will serve as the first point of contact…
Quick Apply
7d

Show more jobs in cities nearby

I want to receive the latest job alert for help desk manager in research triangle park nc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

help desk manager jobs near research triangle park nc

Information Technology Manager jobs in Raleigh, NC

Support Analyst jobs in Cary, NC

Service Desk Manager jobs in Raleigh, NC

Support Technician jobs in Raleigh, NC

Systems Administrator jobs in Raleigh, NC

Customer Service Representative jobs in Raleigh, NC

IT Support Specialist jobs in Raleigh, NC

Desktop Support Technician jobs in Raleigh, NC

Information Technology jobs in Wilkes Barre, PA

Entry Level Technology jobs in North Carolina

Information Technology Manager jobs in Tulsa, OK

Information Technology Manager jobs in Riverside, CA

Information Technology jobs in Tampa, FL

Information Technology Manager jobs in Maine

Information Technology jobs in Anaheim, CA

Information Technology Manager jobs in Richmond, VA

Support Analyst jobs in Virginia Beach, VA

Support Analyst jobs in New Orleans, LA

Private Debt Credit Analyst jobs in New York, NY

Part Time It Technical Support jobs in Boston, MA

Customer Support Analyst - Student Information Systems

Wake County Public School System -
Cary, NC

Apply Now

Job Details

Full-time

Qualifications

Computer operation
Customer communication
Spreadsheets
Windows
High school diploma or GED
Desktop (troubleshooting support)
Computer networking
Productivity software

Full Job Description

Overview:

POSITION TITLE (Oracle title)

CUSTOMER SUPPORT ANALYST

WORKING TITLE

Customer Support Analyst-Student Information Systems (SIS)

SCHOOL/DEPARTMENT

Technology Services Division (TSD)

LOCATION

Crossroads II, Cary, NC

PAY GRADE

Technology Grade 10

FLSA STATUS

Exempt

ELIGIBILITY FOR EMPLOYMENT CONTRACT

WORK WEEK SCHEDULE

Monday-Friday (occasional evenings and weekends) Position is eligible for a hybrid telework workweek

POSITION PURPOSE:

Provides excellent customer service related to SIS for Wake County Public School System (WCPSS) and its vendors while following the policies and procedures of the school system and the customer support center. Determines customer needs accurately and uses independent judgment to resolve the problem or to route or escalate the issue appropriately.

MINIMUM QUALIFICATIONS:

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

Considerable knowledge of Microsoft Office, specifically Word, Excel, and PowerPoint; Google Apps;
Considerable knowledge of personal computers (PCs) and networking systems;
Considerable knowledge of Windows operating systems;
Critical thinking and interpersonal skills;
Ability to troubleshoot and analyze problems;
Ability to work within a team, demonstrate initiative, and have excellent customer service skills
Ability to exercise good judgment;
Ability to troubleshoot, problem-solve, analyze problems, and have a logical approach for resolution; flexible approach to work;
Ability to work effectively in a technical environment;
Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback;
Ability to establish and maintain effective working relationships with school system staff, external agencies, and the public.

EDUCATION, TRAINING, AND EXPERIENCE

High school diploma or equivalent; AND
One year of experience serving in a help desk role or related field;
An equivalent combination of relevant education, training, and experience which provides the knowledge, skills, and abilities necessary to successfully meet the essential duties may be considered.

CERTIFICATION AND LICENSE REQUIREMENTS

None

PREFERRED QUALIFICATIONS:

Associates degree or higher from a regionally accredited college;
Experience working with a SIS application;
Experience working with Infinite Campus.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provides customer service related to student information systems for WCPSS and its vendors while following the policies and procedures of the school system.
Determines customer needs accurately and uses independent judgment to solve the problem, route, or escalate the call to the appropriate individual, vendor, or supervisor according to technology standards.
Promotes help desk policy and technology standards by providing analysis and resolving issues.
Creates and maintains a positive image of the school system through successful customer service relationships.
Shares knowledge and supports other team members as solutions are implemented.
Processes telephone calls in a consistent respectful, accurate, and prompt manner during all hours of operation.
Multi-tasks and activates emergency procedures, as appropriate.
Provides hands-on technical assistance and training, when appropriate.
Performs other related duties, as assigned.

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS

This job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, scanners, and copiers. The position, at times, must be able to come into direct contact with school system staff and staff members. Work is considered light physical work, requiring the exertion of up to ten pounds of force.

EFFECTIVE DATE: 6/2026

DISCLAIMER: The above statements are intended to describe the general purpose and responsibilities assigned to this position. They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills required by the employees assigned to this position. This description may be revised by HR and approved at any time.

Apply Now

Refine Your Search

help desk manager jobs in research triangle park nc

Customer Support Analyst - Student Information Systems

NC Help Desk Support Technician (Field/Onsite)

AI-Native Service Desk Manager

Service Desk Manager

IT Support Specialist

desktop support

Customer Service Agents

Senior Support Technician

IT Systems Administrator

Technology Manager, Intelligent Mobility

Medical Database & IT System Administrator / Readiness Event Coordinator

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for help desk manager in research triangle park nc

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected