Top 363 Call center Jobs in Reston, Va

Collections Specialist
Northwest Federal Credit Union —Herndon, VA
- $19.15 - $32.53 an hour
- Full-time
- Microsoft Excel
- Research
- Office
- Paid holidays
- Disability insurance
Technical Support Representative Level I
Datawatch Systems, Inc —Bethesda, MD
- $20 - $22 an hour
- Full-time
- Computer literacy
- Pass drug screening
- High school diploma or GED
- Free parking
- Commuter assistance
Client Services Representative (CSR) – Operations Support
Excel Courier, Inc. —Ashburn, VA
- $20 - $29 an hour
- Full-time
- Background check
- Pass drug screening
- English
- Health savings account
- Paid holidays
12d
Patient Service Representative 1
Inova Health System —Fairfax, VA
- Full-time
- Remote
- High school diploma or GED
- Children
- Epic
- Wellness program
- Paid parental leave
4d
Customer Service Representative II, CDC INFO Operations - Remote
Maximus —Tysons, VA
- $17.75 - $24.16 an hour
- Weekends as needed
- Remote
- Microsoft Word
- Microsoft Outlook
- Computer literacy
5d
Patient Service Representative
Inova Health System —Fairfax, VA
- Full-time
- Remote
- Microsoft Excel
- Pediatrics
- Experience equivalent to degree accepted
- Wellness program
- Paid parental leave
8d
Patient Contact Center Representative (Remote)
Mosaic Pharmacy —Sterling, VA
- $18 - $20 an hour
- Full-time
- Remote
- Background check
- Spanish
- Microsoft Outlook
- Health savings account
- AD&D insurance
Remote Customer Service Representative/Dispatcher
Service Specialties, Inc. —Chantilly, VA
- Call employer
- Remote
- Residential
- Typing
- 1 year
- Paid holidays
- Disability insurance
Quick Apply
Member Service Representative - Contact Center
United States Senate Federal Credit Union —Alexandria, VA
- $47,772.01 - $71,658.01 a year
- Full-time
- Microsoft Word
- High school diploma or GED
- Bachelor's degree
- Free parking
- Health insurance
Quick Apply
CUSTOMER SERVICE
EVA Airways Corporation —Herndon, VA
- $3,875 - $4,325 a month
- Overtime
- Children
- Travel
- In-person
- Disability insurance
- Health insurance
Quick Apply
10h
Part-Time Customer Service Associate
NVR, Inc —Reston, VA
- $22 - $24 an hour
- Part-time
- US work authorization
- Organizational skills
- Typing
- Profit sharing
- Paid training
11d
Call Center Staff
ITCON Services —Vienna, VA
- Call employer
- Remote
- 1 year
- Hospital experience
- Entry level
- Paid training
- Health insurance
Quick Apply
Call Center Operator - All Shifts
AFCO LLC —Bethesda, MD
- $23 an hour
- Night shift
- Writing skills
- Administrative experience
- High school diploma or GED
Quick Apply
Customer Service Representative
John C Flood —Alexandria, VA
- $24 - $26 an hour
- Full-time
- Office
- Organizational skills
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
PBX Operator - The Watermark Hotel
B.F. Saul Company Hospitality Group —Tysons, VA
- $24.50 an hour
- Full-time
- Hotel
- High school diploma or GED
- Communication skills
Quick Apply
Member Service Representative I
STATE DEPARTMENT FEDERAL CREDIT UNION —Alexandria, VA
- $20 - $25 an hour
- Full-time
- Remote
- Windows
- High school diploma or GED
- Analysis skills
- Paid holidays
- Health insurance
Healthcare Customer Service Team Lead (Remote)
Patient Accounting Service Center, LLC —Washington, DC
- $20 - $21 an hour
- Full-time
- Remote
- Bilingual
- HIPAA
- Mid-level
- AD&D insurance
- Disability insurance
Quick Apply
Trainer - Call Center (Temporary, Remote)
Maximus —Tysons, VA
- $17.75 - $28.76 an hour
- Temporary
- Remote
- Mid-level
- 3 years
- High school diploma or GED
Dispatcher
HopeLink Behavioral Health —Oakton, VA
- $55,000 - $65,000 a year
- Full-time
- Remote
- Spanish
- Mid-level
- High school diploma or GED
- 403(b) matching
- Paid holidays
Quick Apply
13d
Access Call Center Representative
Children's National Hospital —Silver Spring, MD
- $18.54 - $30.89 an hour
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
- Commuter assistance
- AD&D insurance

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Collections Specialist

Northwest Federal Credit Union -
Herndon, VA

Apply Now

Job Details

Full-time
$19.15 - $32.53 an hour

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Parental leave
Vision insurance
Life insurance

Qualifications

Customer communication
Confidential information handling
Microsoft Excel
Compliance with loan regulations
Word embeddings
High school diploma or GED
Documentation tools
Data interpretation
Productivity software

Full Job Description

Overview:

The Collections Team oversee's the critical and time-sensitive effort of settling delinquent loans or negative accounts while helping the credit union mitigate financial losses. In the role as a Collections Specialist, team members recover past due payments on auto loans, credit cards, signature loans, lines of credit and negative savings accounts. This role also includes the ability to be able to negotiate with members as well as work to find alternative payment solutions in order to keep delinquency low in order to mitigate loss.

Responsibilities:

Manage collection efforts on delinquent employee and member accounts and maintain acceptable delinquency rates
Communicate with members regarding past due accounts via telephone and/or written correspondence
Utilize skip tracing tools and techniques such as credit reports, software applications, and web-based searches
Ensure compliance with all federal and state regulations as it pertains to collections, loss mitigation and default processing
Negotiate acceptable payment arrangements
Research and resolve discrepancies
Handle a high volume of incoming and outgoing calls on a daily basis
Recommend accounts for charge off
Escalate accounts to management when the member is unwilling or unable to pay when necessary
Performs other related duties as assigned
Remains cognizant of and adheres to NWFCU polices and procedures as well as regulations pertaining to the Bank Secrecy Act (BSA)

#NWFCU1

Qualifications:

High school diploma or equivalent
Minimum 1 year of collections, banking, call center or customer service experience
- Experience working in a financial institution in a branch, call center, or retail environment may be substituted for collections experience
Ability to work flexible hours based on business needs: Monday - Friday 8AM–4:30PM
- Includes a rotational shift once every 5 weeks of Saturday 9AM–1PM and a 10:30AM-7PM shift during the week
Ability to work effectively on-site in our Herndon, VA headquarters and equally effectively remotely
Ability to use standard office equipment and systems; working knowledge of Microsoft Office products, especially Word and Excel
Effective oral and written communication skills
Ability to review and analyze or interpret data and documentation and to make decisions regarding subsequent actions
Working knowledge of FDCPA (Fair Debt Collection Practices Act) and TCPA (Telephone Consumer Protection Act)
Accuracy and detail orientation
Effective negotiation skills
Ability to think strategically
Ability to maintain confidentiality
Ability to interact effectively with all levels of the organization and with members

Additional Compensation:

Northwest Federal offers a comprehensive and inclusive benefits program, which includes medical, dental and vision plans for you and your family, 4 weeks paid vacation, 12 paid holidays, 24 hours of paid volunteer time, parental leave, company paid disability and life insurance, and a generous 401(k) plan with up to 7% employer match.

Base compensation for this role ranges from $19.15 – $32.53 hourly, depending on experience and qualifications.

EEO Notice:

Northwest Federal Credit Union is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.

NWFCU complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department at 703-709-8900 or [email protected]

Apply Now

Refine Your Search

call center jobs in reston, va

Collections Specialist

Technical Support Representative Level I

Client Services Representative (CSR) – Operations Support

Patient Service Representative 1

Customer Service Representative II, CDC INFO Operations - Remote

Patient Service Representative

Patient Contact Center Representative (Remote)

Remote Customer Service Representative/Dispatcher

Member Service Representative - Contact Center

CUSTOMER SERVICE

Part-Time Customer Service Associate

Call Center Staff

Call Center Operator - All Shifts

Customer Service Representative

PBX Operator - The Watermark Hotel

Member Service Representative I

Healthcare Customer Service Team Lead (Remote)

Trainer - Call Center (Temporary, Remote)

Dispatcher

Access Call Center Representative

I want to receive the latest job alert for call center in reston, va

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