Top 9 It support entry Jobs in Rhode Island

IT Support Technician
Apex Technology Group —Cranston, RI
- $50,000 - $55,000 a year
- Full-time
- Google Workspace
- Computer science
- Azure
- Health savings account
- Health insurance
Quick Apply
Customer Service / Tech Support Rep – Financial (Remote)
Concentrix —Rhode Island
- $15 an hour
- Urgently hiring
- Remote
- Computer literacy
- Residential
- High school diploma or GED
- Paid training
- Paid holidays
Hybrid Desktop Support Analyst
Helion Technologies Inc —Cranston, RI
- $20 - $25 an hour
- Full-time
- Hybrid work
- Mid-level
- Windows
- Driving
- Paid training
- Mileage reimbursement
Quick Apply
13d
Field Service Engineer
Arcfield —Middletown, RI
- $49,619.87 - $86,279.33 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Paid holidays
- Disability insurance
14d
Major Incident Response Production Support
Fidelity Investments —Smithfield, RI
- Full-time
- Azure
- Mid-level
- Windows
Desktop Support Technician - Junior Level
Radiant Digital —Kingston, RI
- Contract
- Microsoft Word
- High school diploma or GED
- Bachelor's degree
Quick Apply
4d
Service Desk Technician
Ocean State Job Lot —North Kingstown, RI
- $19 - $22 an hour
- Weekends as needed
- Spanish
- Google Workspace
- Writing skills
- Health insurance
- Dental insurance
6d

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it support entry jobs near rhode island

IT Support Technician

Apex Technology Group
Cranston, RI

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Job Details

Full-time
$50,000 - $55,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
On-the-job training
Vision insurance
401(k) matching

Qualifications

Search engines
Google Workspace
Email customer support
Technical support via phone
Computer Science
Phone communication
Technical documentation
In-person customer service
Zoom
Windows
Networking equipment (troubleshooting support)
Technical support via email
Associate's degree
Client interaction via phone calls

Full Job Description

About Us

Established in 1998, Apex Technology Group is headquartered in Cranston, RI, with additional offices in Connecticut and Massachusetts. Our IT engineers hold certifications from Microsoft, Cisco, Aruba, Dell, Apple, HP, Google, Palo Alto, Barracuda, and more. We provide IT strategy, network design, procurement, project management, installation, and ongoing support services.

At Apex, we take a customer-centric approach, delivering high-quality IT services while reducing operational costs. We are large enough to handle any IT challenge yet small enough to provide personalized support solutions tailored to any environment.

We are an equal opportunity employer and do not discriminate based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

Our Work Environment Includes:

Collaborative team culture
On-the-job training
Professional development
Growth opportunities

Position Overview

As an IT Support Technician, you will delight our clients and provide exceptional support to Apex clients’ end-users. Using industry-standard tools and best-practice troubleshooting techniques, you will work alongside Level 2 and Level 3 Network Engineers to resolve trouble tickets efficiently.

Additionally, you will be responsible for monitoring and maintaining client networks to ensure availability, reliability, and performance. IT Support Technicians are expected to maintain accurate case documentation, provide regular client communication, and ensure prompt issue resolution.

This role also includes on-site client visits for support assignments and projects, along with participation in the engineering on-call rotation, typically after 6–9 months of full-time employment.

Qualifications

Education & Experience:

Associate’s degree in Computer Science or a related field.
Bachelor’s degree in MIS or Computer Science is a plus.
Equivalent work experience may be considered.

Required Skills & Abilities:

Ability to multitask and prioritize client support requests.
Strong organizational and documentation skills.
Excellent communication skills—able to interact with clients clearly and professionally via phone, email, and in person.
Ability to remotely diagnose and troubleshoot client issues efficiently.
Work effectively as part of a high-functioning, collaborative team to resolve client issues within defined service levels.
Ability to read, interpret, update, and work with technical documentation, including topology/riser diagrams (Microsoft Visio experience preferred).
Strong problem-solving and troubleshooting skills.
Ability to research solutions quickly using search engines and technical resources.
Proactively identify potential IT issues and respond using monitoring tools.
Fundamental knowledge of networking concepts.
Passion for learning new technologies and solutions independently.

Desired Skills & Experience

1–2 years of hands-on experience supporting the following technologies:

Operating Systems & Imaging

Windows, macOS, and Chrome OS
Workstation imaging via Windows Deployment Services, MDT, or Autopilot

Infrastructure & Security

Windows Server roles and features
Virtualization: VMware ESXi or Microsoft Hyper-V
Multi-Factor Authentication (MFA) platforms: Microsoft Authenticator, Google Authenticator, Duo, or Okta
Endpoint security: SentinelOne, Huntress, CrowdStrike, or Carbon Black
Backup solutions: Veeam, MSP360, Coveware, ShadowProtect, Azure Backup, or Datto

Scripting & Automation

PowerShell, Batch, Bash, or Python

Endpoint Management & MDM

Remote Monitoring & Management (RMM) tools: ConnectWise Command, Kaseya, or Microsoft System Center
Mobile Device Management (MDM) solutions: Intune, Jamf, Kandji

Networking & Collaboration

Network printers and business electronics
Wired & Wireless Networking: Fortinet, Aruba Networks, or Cisco Meraki
Cloud computing: AWS, Microsoft Azure, or Google Cloud Platform
Cloud collaboration: Microsoft 365 or Google Workspace
Video conferencing platforms: Teams, Zoom, Webex, or GoToMeeting

Technical Certifications Preferred

HPE, Aruba Networks, Microsoft, Dell, Cisco, Palo Alto, Fortinet, SonicWall, Security+, or Network+

Benefits:

401(k) with company matching
Health, dental, and vision insurance
Health savings account (HSA)
Paid time off (PTO)

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Paid time off
Vision insurance

Experience:

IT help desk: 1 year (Required)

Work Location: In person

Quick Apply

Refine Your Search

it support entry jobs in rhode island

IT Support Technician

Customer Service / Tech Support Rep – Financial (Remote)

Hybrid Desktop Support Analyst

Field Service Engineer

Major Incident Response Production Support

Desktop Support Technician - Junior Level

Service Desk Technician

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